Hotel Clio, a Luxury Collection Hotel, Denver Cherry Creek — Hotel in Denver

Where do I begin? My new wife and I arrived at the hotel Saturday night after getting married. We chose JW Marriott for our honeymoon. The lady at the checkin counter made no comment about us being newly married, even though my wife was still in her wedding dress. In fact, she barely made eye contact with us. Now, while I don’t expect free stuff on our wedding day, I do believe that part of your job as a front counter person at a hotel is to be, you know, a human being. If nothing else, I would have expected this robot to have studied people on our planet before and have some understanding of how to interact with our species. To not even acknowledge that we clearly were just married is not what I would call the best and most friendly of customer service. Drunken patrons from the nearby hotel bar even understood and congratulated us, but not this lady employee. This machine, hearing the commentary, gave no acknowledgment whatsoever, instead going through a rote recitation of a series of checkin steps, much like an ATM or kiosk. My wife and I were stunned at the lack of personal attention or basic human decency.

(Side note: We didn’t get any kind of acknowledgment from ANY of the staff until we were checking out two days later. The valet gentlemen congratulated us. You heard me correctly: not one of their staff acknowledged we’d chosen our honeymoon weekend to spend at their hotel until it was time to leave... after two full nights and days. Think about that for a moment)

But back to checkin, a bottle of champagne also would have been nice—something I would have been happy to buy—but it was not offered and the restaurant was apparently closed. So we had no option to buy food or champagne once in our room.

The next day, we called the front desk to request an extension of our checkout time (for the next day) by an hour or two. In all my years of hotel use, I’ve never once had anyone push back on that request. JW Marriott, you stand alone in this regard. The gentleman on the phone pushed back pretty hard and we finally had to complain about our other lack of service before he relented. We’d spent $1,200 for two nights and seen very little in terms of benefits.

I could say a lot more, but we’re out of space in this review.

Bottom line: the staff kwas the most inconsiderate I’ve experienced in all my years of travel. The amenities and quality of room were nowhere remotely good enough to warrant the price tag. The location is very...

This is by far one of the worst experiences we've ever had in a hotel. We felt so unvalued... why, because we had children? Because we are Hispanic? First, we arrived at the valet, which is the only way to park here, and we put our lights on to signal that we were waiting. Another white guest pulled right in front of us, and that was seen by the valet and he took him first and was served before us to had been waiting before. Then, I got out of the car and go to get checked in. Let me point out that we had driven over three hours, it was around 9pm, and our two girls were exhausted. I was standing at the check in and a person was being served by two members of staff. The person left and I was still standing there, while both of them were talking. Nobody told me, "just a second, we're doing this or that and we will help you promptly". No, I just waited there uncomfortably. Then, when she finally helped me, she greeted but never apologized for the wait, which is what most places do. She was so plain and curt. I do appreciate that we were able to switch from a double bed to a king bed. We were scared that our daughter's may roll out of bed in the night. We finally went to bed. What an awful night We had. Nobody could sleep. You have the worst heating system I've ever experienced We have stayed at the Gaylord many times and other 5 and 4 stars hotels in other countries, and never slept this bad. If you wouldn't turn the fan on, it wouldn't heat the room. When the fan was finally on, you couldn't breathe. We slept so, so bad, that my daughter's fell asleep in the car at 10am. I question your commitment to cleanliness. The vents in the bathroom were disgusting. We suffer from allergies and we always check those things. Then, the bathroom had small hairs where the cotton and soap where located in between the sinks. Also, the mini sofa located at the room was seriously disgusting. Stains everywhere. We went for breakfast quite early at Toro. There was a bilingual hostess who was a breath of fresh air. She was kind and treated our daughters with care. When we were to check out, I asked the counter where to drop the keys and they pointed to a box. They barely said bye. Nobody said thank you, have a great day, or barely a smile. All of your front staff is so tight and ungraceful. We will never step foot in this place again and we will make sure to make this...

My stay at this hotel was overall a wonderful experience, with only a minor hiccup along the way.

The valet service was quick and efficient, and while the $59 overnight parking fee seemed steep, it was reasonable for a big city. Check-in was a breeze since I had already checked in online, though my digital key didn’t work, so I had to grab a physical key card. The front desk staff was warm and welcoming, even offering us sparkling wine—though serving it in glasses would have been a nicer touch!

One of my favorite features was the Butler’s pantry on each floor, stocked with sparkling and still water, apples, and energy bars—making it easy to stay hydrated without relying on plastic bottles. There was also a carafe in the room, which made refilling water convenient.

I had pre-arranged a birthday cake for my niece, and while the front desk acknowledged it at check-in, it wasn’t in the room when we arrived. After a quick call, it was delivered later. Even though there was a little hiccup with the timing, the execution was nice, and I truly appreciated that they reached out before our stay to confirm and fulfill our request. Though the surprise didn’t go as planned, the cake itself was delicious, and we ended the celebration on a happy note.The bathroom setup was excellent, with a separate shower and bathtub—definitely a plus. In the morning, complimentary coffee and water were available in the lobby, which was a nice touch.

The hotel also offers some great amenities, including:

Daily local transportation within 3 miles (12 PM–8 PM) Two-hour hotel bike rentals for up to two guests Complimentary tickets to either the Botanical Gardens, Denver Museum of Nature & Science, or Denver Zoo (for two guests per stay) After checking in, we spent the afternoon shopping at the nearby Neiman Marcus, Nordstrom, and furniture stores (Natuzzi, Design Within Reach, and Crate & Barrel), as well as the mall across the street. The next morning, before checking out, we took a lovely walk to the Botanical Gardens, which was only about 20 minutes away.

Aside from the small hiccup with the cake, my stay was comfortable, convenient, and enjoyable. I would definitely consider...