TruFusion Denver 9&Co — Attraction in Denver

I am incredibly disappointed and upset with my recent experience at True Fusion Denver. I signed up for the 5 PM kettlebell class today through ClassPass. I arrived two minutes early, but by the time I tried to check in, it was one minute before the class started. Instead of being understanding or accommodating, the staff was unnecessarily rude and dismissive, particularly one African-American woman at the front desk.

She immediately and aggressively informed me of their “five-minute late policy,” which I completely understand in principle. However, I was not late—I arrived before the class began but had been delayed by traffic and the snow. Rather than trying to resolve the situation in a professional manner, the staff was condescending, borderline yelling, and completely unhelpful.

To make matters worse, despite someone trying to suggest I could take another class, I was told that because I booked through ClassPass, that wasn’t an option. Now I am being charged both a ClassPass missed-class fee AND an additional $30 fee from True Fusion for a class I was not late for! This policy and lack of communication are outrageous, especially since ClassPass does not indicate that you will be locked out of class for this rule.

I used to enjoy the classes here, but after this experience, I will never return. The way I was treated was entirely uncalled for and left me feeling embarrassed and frustrated. If you value good customer service, transparency, and mutual respect, I cannot recommend True Fusion Denver. They’ve completely ruined my impression of their studio.

To True Fusion: if you have such a strict policy, it should be clearly communicated through ClassPass and with your own staff trained to handle situations with courtesy and professionalism. Your workout might be good, but your customer service is absolutely...

I'm someone who used to think of the gym as a torture chamber that I avoided for a lifetime due to anxiety and self-conscious ineptitude. So when I say I now actively look forward to planning my week around my workouts at Trufusion, I want that sentiment to hold real weight to whoever is reading this and has had gym anxiety themselves.

The space itself has a great layout and atmosphere-almost spa-like. The front desk workers are congenial and helpful. I've only been a member for 4 months, but I've tried most classes and every instructor has been passionate, welcoming, and non-judgemental, while maintaining their own unique style and teaching method.

The sheer variety of different yoga, pilates, cardio, meditation, circuit training, weight training, barre and boot camp classes you can take is impressive and guarantees you can customise your own fun, varied, and uniquely challenging workout schedule every week.

There are also many special classes like headstand, the science of yoga, and sound bath therapy offered each month either free or around the price of a normal drop-in class.

The idea of working out in a community setting used to intimidate me, but I quickly realised we are all focused on our own form and practice while on the mat, and I find myself motivated to not give up during workouts so that I can in turn motivate my classmates to either side of me to keep going strong too. Trufusion has been a great way to mingle with a positive and uplifting group of people!

You definitely want your own mat, indoor cycling shoes, towels, ect. or else these are available for a small fee at the front desk. Stuff like exercise bands, blocks, weights and good vibes are all provided!

Trufusion is a gem and I'm so happy I found this workout...

I have been going for about a month now. I’m getting the body I want. There are plenty of options to get past my plateaus to a degree. The yoga instructors make the heart and soul of this place. They are top notch. I can usually get into any class if I plan a little. It’s a nice looking facility and clean enough. Plenty of parking in the garages. Fun stuff nearby. The staff is welcoming and helpful when you need it.

On to the negatives. Since I have been to very similar gyms for years I have comparisons. These are very sleepy classes. Not all, but most. From barre to cycling to pilates…Time of day and instructor help vary this but this gym is really quiet all around with plenty of yawning in classes. It can be really tough to stay motivated. This isn’t normal. The age range and racial distribution is narrow. Most classes are very young white women. Which isn’t “bad” necessarily but it makes me pretty uncomfortable. Not really the gyms fault but I think an additional location in town could probably help. I worry about staff infections a lot. I sense they don’t actually clean all the equipment and I’m always the only one wiping stuff off after class. I’ll get the courage to ask them tomorrow. The toilets often don’t flush. The water fountains need new components. It’s a lot of traffic for a facility so it would be hard to keep up.

Ultimately, I’ll keep going. The yoga alone is worth the cost and 30min drive. You can get what you need here and it’s a nice...