Hollywood Casino at Greektown — Attraction in Detroit

10/14/25 Loved the Rock and Roll Suite. No complaints. 06/25/25 The Suite was really nice, but the bath water was green. I looked for possible green light reflecting. Anyways, I didn't get in that green water tub. Can't wait to enjoy a suite when I can stay longer. 06/24/25 Room 1428- Toilet water is brown. Air vent is noisy. Holes in sheets. Window view is blocked on this level. 12/12/24 Very cold and uncomfortable. 17 degrees outside. 66 degrees in the room. Maintenance could not do anything about it due to a boiler issue. Young lady at check-in around 11pm was friendly with a big smile. But, Hollywood should be ashamed. It's winter. The coldest day so far and the room had no heat. I don't want another cold comp night, just give me some money for food. 11/11/24 Nice room (2728) with a great view as usual. Bedding is soft and comfy. Thermostat was noisy but room was warm. Water pressure was good, unlike last stay in 2028 (also, toilet tissue holder needs a fix). This hotel sometimes has issues with waste baskets, ranging from none to 2 in a room. Monette was was cheery and accommodating. Great job Monette! I'll be back 🙂 Note: Angie is always stellar, going above and beyond! Great job Angie! 10/26/24 I think the hotel should link to an internal comments page instead of Google. Front Desk staff member Sasha finished talking nicely to a "White male guest" after a long while. I stood in line waiting while she was looking at stuff on the desk. I patiently waited for a few minutes, then I had to say excuse me to get her attention. I asked if she saw me and she said yes. She was rude the whole time. Once again I feel that bias exists with the staff. These have been Black Front Desk employees treating White guests differently then Black guests. I think the hotel should be careful when hiring Front Desk staff and all should participate in hospitality training. **Booked a Deluxe King Accessible room for 09/17/24. Checked in and was placed in a Queen room with 2 beds not Accessible. This was not the type of room I booked. I mentioned that if my mother who uses a scooter had joined me, that type of room would not be acceptable. Nia did not show that she cared. She said sometimes due to lack of availability, room types are changed. She even asked me if it had to be an Accessible room. The thermostat/vent was noisy with a rattling noise and the edge of 1 of the beds was not supported. I went to the front desk to try to get the room switched. Nia said that I could not be moved immediately because procedure says to have maintenance work on the issue, plus the 3-4 rooms left were either not cleaned (at about 9-10 pm) or waiting for the other guests who had not checked in yet. I asked to speak to a manager. The manager on duty( Black female) was not hospitable, spoke to me harshly, lied about availability of rooms, and did not treat me like a valued guest. I went back to the original room. Maria from maintenance came to the room and agreed that the unit was noisy. Maria did a great job handling the issue tactfully and respectfully with good customer service. I ended up in a Queen 2 bed Accessible room. I think that mainly the manager on duty is biased. I doubt that a white man, possibly any other guest who was not of color would have received such harsh, non accommodating service. And of course this attitude trickled down to the other front desk staff (Nia). The manager either needs hospitality and customer service training, a demotion, or needs to work in another area. She is not a valuable asset to Hollywood's...

This was my first time staying at Hollywood Greektown Hotel (and most likely the only). I called the week prior to inquire about an early check-in and was told it must be done in person after 12pm on the date of arrival. I arrived at 2:50pm and at 2:53pm I was next in line to be helped. As I stood there waiting, the employee (Madison) did not ask me to come up but told me with a nasty disposition that they weren't checking anyone in until 4pm. I asked could I check-in through the app since I had received a notice. She replied "if it's available to you" (same rudeness). I stepped out of line & used the app to check-in which took no time at all but I had to wait for the digital key to be sent. Less than 5 mins later I began to see people being checked in so I asked Madison how long before I would get the digital key, she replied "about 20 mins" (still rude). After about 40 mins I got back in line & went back to the desk & just so happened to get Madison again. She asked how I was doing & I said "confused" because right after she told me they weren't checking people in they were. She replied "the system was down & came back up". I asked why didn't she communicate that & I would've waited (not loss my place in line & not used the app...which I still had not received the digital key at this time)...she ignored me & asked what card would I be using? I asked for what because I prepaid already, she said the deposit, I asked how much she said $100 & $27.83 for the amenities (still rude). I took my credit card out & tried to hand it to her but she didn't take it & after a couple mins she tapped the card machine. I later found out from an alert on my phone that she tried to run the card I prepaid with but it didn't go through because I had it locked. I thought she was supposed to wait to see which card...since she asked which card I wanted to use. Madison was very rude from the start. In the interim I had the pleasure of speaking with an employee (Latanya) who was a breath of fresh air...she was so pleasant and nice. She explained to me that they issue the digital keys & that's after they service the line (about 20-30 people in the line & more steadily coming) & she didn't know why Madison told me 20 mins. I asked for & she went to get the manager (Chelsea) for me. Chelsea was very nice, listened, apologized & said she would give us a late check-out. Although she was very nice...she didn't follow through with what she stated because housekeeping kept knocking on the door (3 times to be exact) & I told them Chelsea gave us a late check-out of 1pm. When I did go down to checkout there were 2 ladies at the counter (Madison & Anita). Well, Madison was on a call & Anita called me up...she was just as rude as Madison! I asked for a receipt & stated I didn't get one when my card was ran the day before. She replied in a nasty manner "you don't get a receipt at check-in you get it at check-out" but then stood there & didn't get the receipt until I asked for it again (probably 2-3 mins later). I reviewed it and then began to ask about the refund of the deposit & she rudely cut me off & said with a nasty attitude "it takes 3-5 business days". I walked away. With all of this being said...I plan to never return to this hotel again and will tell others of my experience (as I am now). Reading this it may not sound as bad as it was but I was in total shock at the rude service received. I have stayed at Motor City and MGM Detroit...the experience was...

I was walking around looking for a machine to play, doing absolutely nothing wrong, and was kicked out.

(In case management ever reads this and wants to look more into it, this happened on 7/24/24 at around 4:00 AM.)

I originally gave this casino a 4-star review, but now I'm changing it to one star. I was going about my business today, same as usual, checking the machines I like to play to see if any of them were "ready to pop" when a security guard came up and accused me of "slot surfing" and told me I had to leave. I asked what that means, and she said surveillance claimed I was collecting tickets left behind by others. I absolutely was NOT doing that. The ticket I had in my hand was every cent of my own money that I walked in with. Not once did I touch a machine that had someone else's money in it, nor did I pick up any tickets or anything else lying around the casino. I did put my money in a few machines to switch the bet amounts so I could see the status of the game for that bet amount (some machines require money to change the bet amount). When I didn't like what I saw, I cashed out, but this was all done with the intention of playing the machine if I found a state of the game which I deemed playable. I even made a single play on one machine. I put a $20 bill in at first, and when the guard approached me, I only had $19.40 left because I played one spin for $0.60. So on every level, surveillance was wrong. Not only was I playing, but I didn't take anything that wasn't mine.

I'm very disappointed in this casino after this experience. I even took the time to show the security guards what I was doing, but they said it's not up to them; it's up to surveillance, and they said I need to go.

Someone in surveillance needs to go back to training or something. This kind of mistake is unacceptable. I don't even understand how this process can happen. I'd figure there's more than one person who looks over surveillance before making a decision like this, but at the same time, I find it hard to comprehend how more than one person could have studied the footage of what I was doing and come to the conclusion that it was misbehaving. I mean, really, I don't even know what the right adjective would be to describe a surveillance employee who decides to kick someone out of a casino who is there doing absolutely nothing other than looking for a slot machine to gamble on. Incompetent?

Edit: Thank you, Greektown, for your response. I really appreciate it. Upon further reflection, it has occurred to me that perhaps they were kicking me out in response to a previous visit where I may have picked up a ticket or some change on the floor. If that's the case, it would've been nice for security to tell me. I was given the impression I was being kicked out for something I did on that single visit. Also, if that was the case, I wouldn't have even been upset. I'm man enough to own up to my actions, so if that was the case, I apologize for being so harsh. Questioning surveillance's competence was perhaps...