The Whiskey Factory - Detroit City Distillery — Local services in Detroit

We booked with The Whiskey Factory in Dec 2018 for our Feb 2020 wedding. There was a change in event staff, but there weren't problems until our wedding day.

At our event, we had multiple problems with TWF. After, I sent TWF a detailed email with the issues below. Their response was “we did nothing wrong”. I pushed back saying that we did not receive what we paid for in services. Their final response was “Our lawyer will handle it”. We talked with their lawyer. He apologized for our dissatisfaction and expressed concern for potential ‘defamation’ by one of my guests that I had mentioned in my emails. His response was that we would be able to get some money back for services not rendered IF WE PROVIDED CONTACT INFO FOR THE GUEST. (We requested $1000 returned). TWF lawyer followed up after a few days, offering $500 for our dissatisfaction, again needing to provide the contact info. At that point, it became clear that TWF did not care about our experience or service, they were only interested in talking with my guest about “potential defamation”. We did not accept their offer and have walked away from the situation all together. I would never recommend this establishment. They don’t respect your event, time, or the high price tag you pay for their service.

1. The elevator broke between cocktail hour and dinner. We had several guests with mobility issues, including a guest in a wheelchair. It was resolved by the security team carrying the guest up the two huge flights of stairs. I don’t know if this was my planner’s doing or TWF’s offer.

2. The drink package that we selected, Riopelle Tasting Room was supposed to be served. However, during cocktail hour they served only 3 Artisanal Batch Cocktails from punch jars. We discussed the cocktail hour setup at the final walkthrough on Jan 25, where Alyssa confirmed it would be served at the full bar upstairs.

3. The 3 TWF selected batch cocktails continued to be served from the full bar, even after our planner spoke with Lindsey, the on site event staff, explaining that punch was not a part of the package we selected. Guests were able to order the other 14 cocktails handmade, but TWF selected the 3 most popular to serve as punch, to speed up service for my 50 guests. The batch cocktails degraded over time, later the appearance became murky, gray and very unappealing. I want to be clear that the batch versions of the cocktails are not comparable to the handcrafted, nor are they batch served at the Tasting Room.

4. The bartenders had tip jars out. We were told that the required 25% service fee was to guarantee that they would not accept tips on the night of our event. The bar staff removed their tip jars when asked.

5. One of the bartenders continually made different versions of the cocktails than the other. Some were not drinkable and replaced, which was done promptly when pointed out. I was only aware of a few instances at the event, but on Sunday several of my guests let me know that they had issues with the drinks as well.

6. TWF had event parking for a concert parked in the same lot as our guests, although the contract states that shared parking is only on Detroit Lions game days. This was a problem for getting the wheelchair bound guest out of the building because the event parking staff had parked concert-goers on TWF loading ramp.

7. TWF events staff allowed a factory tour of 20 people to come up to the venue area during our booked time, directly before...

Last week, my friends and I had the pleasure of booking a Bespoke Tour with Detroit City Distillery, and WOW, what an incredible experience! I always knew Detroit City Distillery was a notch above the rest, but I never quite understood why until now. This tour unveiled the essence of what makes them a premier brand in the industry.

Our tour guide, Michael, who also serves as the brand ambassador, was nothing short of exceptional. From the moment we met him, it was clear why he represents Detroit City so well. Michael's depth of knowledge and insight into every aspect of the distillation process were truly impressive. Even though our group has backgrounds in chemistry and brewing/distilling, Michael was able to answer every single one of our questions with ease and precision.

But it wasn't just his expertise that made the tour memorable—it was Michael's charisma and energy. He brought a sense of humor and enthusiasm to the tour that kept us engaged and entertained from start to finish. Michael’s passion for the craft and the brand was palpable, and it was contagious.

We learned about the intricate details of the distillation process, the history of Detroit City Distillery, and the unique qualities that set their products apart. From the carefully selected ingredients to the meticulous aging process, every step was fascinating. Michael’s storytelling brought the entire experience to life, making it not just informative but truly enjoyable.

This tour was more than just an educational experience; it was an unforgettable adventure. Michael’s ability to connect with our group and personalize the tour made it a night to remember. We left with a newfound appreciation for the art of distillation and a deeper connection to Detroit City Distillery.

If you’re looking for an insider’s look at one of the best distilleries around, I highly recommend booking a Bespoke Tour with Detroit City Distillery. It’s an experience that will leave you with lasting memories and a greater appreciation...

Having a wedding here was like a page out of a fairy tail. This place really does make your wedding dream become a reality. We got married in exactly 1 year to the day we were engaged. We were always adamant about having a Detroit wedding but weren’t sure where where to start. We came across the Whisky Factory and fell in love with it immediately. Booking it was one of the easiest and best decisions that we have ever made.

Whether it was when we first secured our date, the constant communication and check-ins at certain points before the wedding to make sure we were as ready as could be, or the day of, there communication, insight, and efforts made for the perfect wedding. They have an amazing event team, but have to give a special shout-out to Bethany and Amelia for running the behind the scenes work the day of. Bethany was so helpful from the start with our tasting and helping us decide on which drinks would go best. Everyone is so kind and wants you to have everything you want and dream of on your special day.

We are speechless by how beautiful the ceremony and reception turned out. Without the Whisky Factory and their amazing staff, we would not of had truly the most perfect wedding.

You cannot beat this venue. If you book with them, they are also a distillery and make all of their spirits and cocktails in house. They also have partnered with two unique and we received so many compliments from our guests that it was the best food and cocktails that they had ever had at a wedding. We couldn’t have asked for anything better in a venue and we are so beyond happy that we chose them for our most special...