The Siren Hotel — Hotel in Detroit

My partner and I stayed here in December 2024 for one night and will not be returning. We would highly recommend looking elsewhere in the city for an enjoyable experience for the same hefty price. There are many other nearby hotels (like Shinola Hotel) that provide the same convenient location, while providing a relaxing experience to enjoy the city of Detroit. That said, in case you are curious about our experience, we have provided a description below (FYI my partner is a Detroit native, we are not complainers, we are in our mid 20s, and we currently live in downtown Chicago, so we are used to city noise and the cold weather).

-Lobby: It is cute but is cramped. It is clearly more of a photo op with very little practical consideration for many guests checking in/out at the same time. We were able to check in slightly before 3 (which was great). The staff at this time was friendly, but didn't provide much information at all besides the location of the elevators. -Elevators: We walked down a spooky dark hallway to the elevators. There are 2 elevators that are unmarked, so it's unclear if they're both for guests or for hotel staff. The elevator itself was frigid (keeping in mind that it was 15 degrees F outside with a wind chill of 4 degrees F) and scarily bouncy. We are assuming everything is up to code but have never experienced elevators like this before. -Hallways: Once we arrived to the 4th floor, we walked down a very very very dark and spooky hallway to our room. -Room: Our King room was in the northeast corner of the building. There was no phone to call downstairs. My partner’s mom, who works in the hotel/hospitality industry, told us that this was a health and safety concern, as in the event of an emergency, the guest is unable to reach the front desk or emergency services. The bathroom was large, but there was minimal counter space on the sink. There was an armoire in the room with minimal hanging space and was certainly not tall enough to accommodate a full-length dress. The bed was very low to the ground and very soft. If you have mobility issues or are sensitive to soft mattresses, do not stay here. -Thermostat: Upon arriving in our room, it was freezing (66 degrees F and 15 outside). We set the thermostat to 75 in order to kick-start the heating process, and after several minutes it became apparent that the thermostat did not work. The highest we ever saw the thermostat that evening was 69 degrees F before we left for our event. When we returned later that night, it was back at 66 degrees and when we woke up in the morning, it was 64 degrees. If you are sensitive to extreme temperatures and don't want to shiver all night, do not stay here. -Light: The lighting in the room consisted of 2 night lights on either side of the bed and a pathetic floor lamp. If you are planning to put on makeup at all (especially in the evening), do not stay here. We had to use flashlights to get ready for the event. Also, there were lights on the outside of the building to light it up at night that were shining into our room. Of course, the skimpy curtains did not help. -Noise: Despite it being a Thursday night and the local clubs were closed, there was a consistent bass bumping from 5pm until at least 3:30am. We couldn't figure out the source and this made for a terrible night sleep. If you are sensitive to noise, do not stay here. -Valet: We consistently waited over 20 minutes for our car from the valet (which we paid $42 for). When we returned from our event, the valet was nowhere to be found, so we parked the car in front asked the front desk for help. She let us know that she hadn't been able to contact them for the last 20 minutes and provided no solution. So, we remained in the lobby without direction until the valet showed up. When we were checking out and asked the front desk to bring our car around, the valet showed up with the wrong car and attempted to hand me the keys without confirming the ticket number. If you expect that you will be in a rush at any point, do not stay here or at least do not...

Check in was very lack luster. Charles was rude and brisk and got progressively worse as time moved forward. My blinds did not work and I was told that he would have maintenance look into it. When we came back he did not say anything to us we got back to the room and discovered the blind was not indeed fixed or adjusted or anything. I went back to inquire and was promptly informed that none of the blinds work and that I would have to deal with it…as an afterthought I was told that some parts were missing and that it would not be adjusted and he threw 2 drink tickets on the counter at me and was like sorry. I was then brushed off. To add insult to injury I was told that the tickets could be used at the bar on the roof…after wild goose chase looking for roof access and finding storage area and unsafe spaces I asked for clarification and was then told it’s on the second floor as if he said this already and that the place was closed for the night so I would have to try again on another time. The next interaction was the heat in the room was not able to be adjusted via the thermostat is the room. As a result my room was super cold Wednesday night; not conducive to my medical condition. Unfortunately, I was brushed off again when we inquired about a fix or adjustment-until the next shift came in!! Vernita was amazingly empathetic and helpful after coming upstairs to see if she could trouble shoot the thermostat. She did not hesitate or ask a bunch of questions. She just immediately attempted to assist me operate the thermostat. Once it was clear there was nothing we could have done she immediately found us a heater for the remaining time at the hotel. She placed a note that I needed heat in my room and the new room had the same thermostat as the original room so I kept the heater that Vernita provided. Janae communicated with you on my behalf and my horrible experience on Wednesday night and the lack of customer service and rigidity of assistance was receive and graciously got us into the new room at no additional cost which was very kind and a pleasant surprise. I was really surprised that the hotel had such a wide range of helpful staff members and rude dismissive ones.

Janae was able to get me ice which was greatly appreciated; after I found out that the YMCA did not provide towels and was closed from 12-4(I was unable to use this amenity-which I found out by accident I had access to -Charles did tell me about this at check in nor about post cards and match books. ) I directly observed him not being rude, disrespectful or condescending to another set of guests…this is what prompted me to ask some questions independently. I was given the drink tickets after hours spent 20 minutes looking for the restaurant and when I came back to the desk he was like yeah it’s closed. But it’s on the 2nd floor. It’s crazy. To openly use a double standard and show disrespect to as

Huge shout out to Vernita, Honey and the night crew at the Siren Hotel! They turned my one star experience from Charles at check in into a 3.5 star experience overall. The natural hospitality and kindness shown was unmatched. They went above and beyond to make sure my stay was successful. I also want to highlight the house keeping team. They kick butt doing room turnover in just under an hour to make sure that our stay could become a success. There efforts were amazing and really appreciated. Unfortunately this hotel will not be getting 5 stars from me simply because the one staff member talking down, belittling, and over all dismissive attitude were just not good business practice and I can not condone...

My husband and I stayed in The Parlor Suite for our wedding. This was our first time staying at The Siren, and we were so excited leading up to our stay. But when we finally got to our room we were a little disappointed and underwhelmed with what we found. The first thing we noticed was a musty smell when we walked in the room, as if there had been some water damage. So we immediately opened a window to let in some fresh air. In the bathroom there was no vent fan, and mold growing in the caulking around the glass blocks of the shower. It definitely seemed like there had been water damage, and not much effort to fix the problem. For a room priced at over $300 a night, we were expecting a classy, clean and modern room with polished design and finishings like the photos showed. Instead we found multiple instances of cut corners and shoddy craftsmanship. The light in the entranceway was flickering, so we needed to keep it off the whole time. When we tried to watch tv a weird Roku menu kept popping up on the TV screen, completely blocking whatever we were watching. And it seemed like we were missing a remote to navigate this menu, because nothing we tried with our remote worked. So eventually we just gave up on the tv all together and kept it off. Our room phone didn’t work. The furniture had noticeable tears and stains on the fabric. And multiple plug and light switch faceplates weren’t attached properly to the wall, leaving them loose or with a visible opening to a hole in the wall. There were more issues as far as the craftsmanship of the room, but I’ll leave it there.

I whole heartedly believed this is an ownership / management failing on the part of the hotel. Prioritizing profitability over guest experience and attention to detail. Everything I noticed could have been updated and repaired by hotel management. But it honestly looked like nothing had been done to this room since the hotel opening, other than surface cleaning. That being said, the hotel seemed understaffed. And all of the staff members I came across seemed overworked and apathetic about their job. They seemed to have no desire or incentive to truly provide a high level of service for guests (Other than the barista in the lobby. She was the only staff member who was upbeat and energetic about her job, providing a great guest experience). This again I feel is an ownership / management failing. Prioritizing profitability by understaffing the hotel, and creating no incentive for employees to provide guests with a high level of service.

The only redeeming qualities of our stay, was our room was a great size for us and our wedding party to get ready in. And the stunning lobby was a great place for us to take some wedding photos with our photographer before heading out. Even though our photographer was told that photography in the lobby was not allowed. After our experience with the room, photos in the lobby was the only thing I was really looking forward to, so we did this anyway.

When we booked, we had debated between The Siren and The Shinola. We’ve stayed at The Shinola hotel before, they offer above and beyond customer service, their rooms are meticulously cleaned, and every possible attention to detail is paid to the craftsmanship and care of the room and design details. In the future we will continue to choose The Shinola hotel, and recommend them over The Siren to our...