MGM Grand Detroit

UPDATED REVIEW I have been a customer with MGM for over 12 years consistently. Ever since Covid and the casino no longer offering smoking, I have been coming less. I use to come every single week, sometimes multiple times a week. Since covid, MGM has made so many changes within the hotel, the casino even with the valet. We went late last night, paid $435 for a room. Upon arriving, because we were not black card members we had to pay $25 for hotel valet, even though we were staying at the hotel. This is new as of the past 6 months or so, I was surprised. 2nd, I was starving and simply wanted to get food before we checked in or before we started to play. We went to the Steakhouse but it was closed, it was around 1130pm, so we walked to the food district, got there at 11:45 for them to tell us they were closed and everything was already barricaded off, menus all said they were closed- regardless of the hours showing until 12am. So I said let's get a drink really quick from the fountain located at the south end, of course machines were shut down. Then decided to go to Tap it was 11:50 we waited at the host desk for 10 minutes, not one person acknowledged us, I was praying we had 10 minutes even if we couldn't sit down we could do a quick order for apps or something and take it to go and up to our room, no chance. We then walked to the other fountain drink area, closed. Now I was upset like I understand things close early (post covid) but there was 0 options for food or a drink in a casino at Midnight. So we then went to check in, I made the reservation 2 hours prior for the gentlemen working the front desk to tell us there has been and issue and they do not have a room open for us. He went to go talk to his manager where he came back and offered us a lower graded room with 2 queen beds (we reserved for a king suite). We agreed as it was midnight and on the phone they told me there isn't an option for cancelation. In previous years, we always had our rooms comped because of high plays but if the hotel was over booked they should upgrade us, not downgrade us. At this point I went on doordash to order food because the feont desk representative told us that in room dining is also closed. I was appalled that there was 0 options to eat or drink, not even a vending machine. Annoyed, we decided to go to the slot smoking room where we played a little bit and waited for doordash to arrive. After about an hour, I look over and see that the Roasting Bean little food shop was OPEN! Omg I was so mad, how did the representative not know that after I showed annoyance with the 0 food options. We got our food from local doordash driver and went upstairs ate and went back down to play. Finally the bar in the middle of MGM we ordered 2 cokes which we were charged $16 for the same size cups that the complimentary fountain drink machines serve. We played baccarat for about 2 hours, went to go smoke outside, came back in to go buy another 2 drinks at the bar which was now CLOSED! Thankfully I found a waitress who was holding about 8 chilled waters on her serving board and I reached in my purse to grab some money and asked her if I could buy 2 waters, she rolled her eyes and scoffed at me and replied "These are for my area, I am sorry I can't serve them", I stood there for a solid minute or so in disbelief. Went to go back to baccarat where every single high limit slot machine was closed down, it's only 3am. Went to walk around in the public area, same thing almost 90% of slots were shut down. They never refunded the cost of the king suite to the 2 queen bed room. I will give a call tomorrow to discuss. I probably won't be back for a while, this was one of many poor experiences I have had recently at MGM. And it's a shame that they no longer send offers for free play or rooms. GREED kills business. It's like they're doing everything they can to take money from every and anything but offer nothing back to the customers spending tens of thousands of dollars playing. Shame.