Texas de Brazil - Detroit

My first thought is I would never recommend having any type of big event or party there. They have a policy that everyone in your party must be there before you can be seated , my mother-in-law decided to throw a 60th birthday party for my father-in-law there, little did we know that this would be the worst place to host a party. We had talked to the manager Pablo in advance and it seemed that us setting up or decorating for the surprise party would not be an issue fast-forward to the day of the event the acting manager, HOMAZ rules or ideas of how the event should be were entirely different. When my husband and I first arrived being the first ones there with decorations, he was unfriendly, rude, and unwelcoming. We had explained that it was a surprise party and that we had decorations, he told us everyone needed to be there, except for who was being surprised. When my sister-in-law arrived with the cake, balloons, poster board and easel we were still not able to set up. Part of the problem in the delay of people arriving was some of the roads were still closed due to the draft being there prior to Sunday. A lot of guest especially some elderly guest had a hard time navigating parking and ways to get to the restaurant. HOMAZ did not care about any of that. He was rude and unwelcoming once again to all guest arriving he refused to even let us set up any of the decorations knowing that my father-in-law the guest of honor was on his way. My father-in-law unfortunately, arrived to his guest for his “ surprise party” waiting in the lobby because some of the other guest had still not arrived. HOMAZ would still not allow any of us to go decorate the room, even though it was now past our reservation time because he was set on that specific number not being an attendance. I get that there are certain rules and we were not asking for everyone to sit and to eat, but I also thought, since we had talked to the other manager Pablo that it was agreed-upon that we could at least set up the decorations. A few minutes later a friendly waitress Asia came up to us and introduced herself and stated she would be the one taking care of our party and said she would let two of our guest go set up the room. Finally it seemed we were making progress much to my surprised HOMAZ came back to the room angrily yelling at the waitress saying who allowed them to come back here when everyone is not here who allowed them to come back without my permission the way HOMAZ talk to waitress in front of guest was very disturbing. It was almost at this point that he was on a mission to harass us and ruin our night. He was very demeaning and rude to his wait staff but not surprising the way he talks to his guest that he also treats his employees like that too. I explained to him that we were trying to set up and that not everyone was back, and that the surprise was ruined. The way I was talked to. I was ready to leave. I told my mother-in-law the disrespect the way we were being treated, made me not even want to stay there and have this birthday celebration. We had 16 people coming and we all know that this restaurant is not cheap but it seemed like to him our business was not welcome and that he did not care if we left. I have been in the customer service industry in the past and my understanding is you should always make the customer happy and the customers are always right even if they are not HOMAZ did not follow those rules. He offered no apologies throughout the night, he was just mad that things were not going his way. He did not care that his guest at his restaurant were upset. He was just angry that Asia did not follow his commands, my mother-in-law was so upset, but since everybody had finally arrived, we figured we would stay. I can honestly say after my experience at the party I have no desire to ever return. I would never recommend anyone to host any type of event or special day at Texas de Brazil because if HOMAZ is there he will do everything in his power to make sure that you have a horrible time, very sad and disappointing.