Been wanting to try this place out for quite a while now. Yesterday was my girlfriends birthday (party of 3) and here is how it went. Now mind you, I'm a contractor by trade so I've eaten all over Michigan and all the way down the east coast. Really nice places, and also eat gas station lunches most days. lol
Dinner reservations at 630. They were running a little behind which wasn't a big deal. Shortly thereafter we were seated at the table and greeted by our server Niela E (I'd highly recommend asking for someone else).
We ordered our drinks, app, and dinner. After about 20 minutes the drinks came 1 by 1 here and there (3 drinks total).
After roughly 35 minutes the app came (Rudolph red nose mac and cheese balls). It was good. No complaints thus far except the waitress never came back to check on the table until the app came out. By then my drink was long gone, never was asked for a new one.
Dinner came. The salmon was good. Mushrooms tasted horrible, almost like they were going bad and was never properly cleaned, burgers were extremely dry and the buns you could of threw through the window or used as to drive nails through walls. The sliders were so bad even my 7 year old refused to eat them.
About an 45 minutes later the waitress came back and had our bill printed before we were even offered dessert. Dessert is kinda the whole point for going to a place called "The Sugar Factory". Anyways, I told her again we were there for a birthday and my girlfriend and daughter ordered dessert (I was already over the place with its lackluster service and subpar food). 25 mins or so later here comes the desserts. My daughter got an ice cream with a brownie, she liked it. My girlfriends dessert was strawberry ice cream w/cheesecake, whipped cream, strawberrys, and chocolate. It was completely frozen. Whipped cream was frozen, strawberries were frozen solid to the point where you would need a chisel to get it apart. We sent it back, they removed it off the bill and still charged me $5 for the candle that came on it.
Now time to pay the bill. They automatically charged me 20% gratuity with no option for more or less. Now from my experience gratuity is given to the wait staff based on their performance. In my opinion the waitress was probably 10-12% gratuity tops based on her performance (sub par at best). I normally tip 20-30% by the way. What I don't understand is they take 3% out of the 20% they automatically charge you for a tip to cover a "service charge". One would think that would be included in the high markup of the food and drinks? So not only are they charging you an additional 20% without telling you first, they're also taking from there servers and staff for the ones that actually do their jobs well. Awful
$217 was the bill. Honestly, I would have rather eaten at Speedway for $20. Over Priced, Under Delivered, and Highly Disappointed. I wouldn't give them a 2nd chance. It was that bad
