Andiamo Detroit Riverfront

We went to celebrate my husband’s birthday 4/10/24 and were extremely displeased and left looking for takeout after dinner. Way to ruin a special night for us. This was our second time at this location. The first time was during the pandemic where we waited 25 minutes in the outdoor seating area and no waitress ever came to take our order so we left. My husband decided to give them another try thinking the disorganization was due to the pandemic. However, yesterday they showed us they operate at a low standard and are not inclined to provide a great experience since gratuity is already included on the tab.

Their last reservation is 9pm and there is a 15 minute grace period according to OpenTable. We arrived at 9:06pm and the hostess calls over a manager to see if it was too late to be seated. This completely caught us off guard because we were a few minutes late for our reservation. Please stop offering a 9pm reservation slot if the kitchen closes at 9:15pm. We were able to be seated but we already knew what we wanted to eat so we ordered quickly. Our food comes out and we ordered lasagna, fettuccine, and the Ribeye medium rare. The fettuccine lacked flavor, the lasagna was okay. We cut into the steak and it was medium well. My husband was not going to voice his disappointment but it was his birthday dinner. The waitress comes over to ask how the food was and my husband was honest and let her know the steak was overcooked. Our waitress proceeds to say “cut down the middle of the steak for me honey”. He does so and she immediately says “wow you are completely right”. She lifts the steak plate off the table and let us know she will tell the kitchen and will get the steak removed from the bill if kitchen cannot remake. I have never had a waitress remove food from the table knowing the kitchen is closed and my husband and I both mentioned the kitchen staff most likely would not be able to remake. She comes back with the tab and no steak to let us know the steak was removed from the bill and asks if there is anything else she could get us. Why ask us a rhetorical question knowing there could be no food replacement? She offers to give us a drink on the house and I take a red wine.

My husband reviews the bill and realized we were charged automatic gratuity on this even though we did not get to eat the steak and she voluntarily removed the steak from the table. He inquires about this and the waitress advised “ we ordered the steak, the staff cooked it, and it was delivered the steak to the table so we still needed to pay gratuity for it”. So the kitchen staff overcooks the steak and we had to pay for the mistake of a stranger. We were so disgusted by this mediocre response that we did not even argue but should have asked for a manager. The tab said food return but we returned nothing, she swiftly removed it from the table. So we paid gratuity on an item that was removed from the bill and that we did not get to eat. The wine was not on the “house” technically I paid for it since gratuity was paid on an item that was removed from tab.

We asked for take out containers but did not even box anything up and made the conscious decision to not give them a third try!

The icing on the cake was the restaurant gave us a bogus parking validation card so we still had to pay for parking!

Last year we went to the Vegas Andiamo two days in a row because we were so impressed by the service and food. It was a complete 180 from this location. Our waitress only got one thing correct that night, “Vegas is probably better”. “Sweetheart/honey” you have no idea because this location leaves much to be desired.