This is a pleasant, small, family-oriented water park nestled in the midst of an established resort community. The theming is quite nice and revolves around an island / pirate motif. It is colorful, well staffed, and offers enough diversion for a long afternoon of water-based fun. The pricing, in my humble opinion, is a touch high. However, monetizers gonna monetize.
Adults will probably most enjoy the lazy river. I think it is a little shallow, but you'll still enjoy it if you kick your legs up. Kids really enjoy the two water slides. The Orange is longer, but calmer, and the blue one is faster. All children can probably enjoy the water clubhouse and everybody enjoys the wave pool, even if it is a bit tame.
There is plenty of seating and an array of tropical beverages are available for purchase along with some simple food items that one may want to snack on. They also offer a number of Cabanas that are available for purchase for the whole day at rates tht are competitive with other establishments of the same variet (owners get the best deal, of course).
I think that it's worth a visit of a few hours, but with kids, you might spend a whole day. Come in, pick your poison, and enjoy it for what it is. It is certainly not on the level of its larger competitors in the theme parks, but you'll get off substantially cheaper...
It is also worth noting that the staff here are a cut above the norm. This includes those watching the attractions and those working the on-site bar and eatery. They deserve a lot of credit, and probably more pay than they draw. They are always watchful, friendly, and patient. The resort ensures that there are plenty of them and the lifeguards circulate freely and assertively interact as needed.
I would add that I note my review is somewhat at odds with any number of people that gave low scores. First, when you come here, don't expect the Earth to move. It's not a Blizzard Beach and it's not intended to be. The price point is nowhere near it and it's plain that the vision was never so large scale (nor could it ever be). For my part, I found the staff to all be very pleasant, however, if they are overburdened, I could see that changing. I think my primary caveat here is that you need to watch for the size of the crowd within or think ahead about how busy they may become throughout the day. An overcrowded park is never pleasant and many of the attractions in this area thrive on volume, casting reason aside to some degree. This is a watery attraction. Florida heat is not merciful and it does drive...
Read moreI stayed at Westgate Spa and Resort for the week! The last two days my family visited Treasure Cove for some fun. The first day was great! Food and Service by Megan was outstanding. However, the second day the bartender, Johnny, was exteremly rude and very short. I sat at the bar to order a drink. And he told me to go stand in a line. It wasn’t many people so I just waited until he could come back and serve me. I then watched the line go down. Two other guest come up and sat at the bar and he waited on them. There was another group to the left of me and I asked them had they had to go stand in a line to order and they laughed and said absolutely not. When I asked him why I had to, he explained it was his only working register. I asked why the other people were able to be served at their seats and he advised he wasn’t going to argue with me and walked away. I wasn’t arguing, I was very even toned and honestly just curious to his reasoning. I spoke with two supervisors that were quite young that advised the food/bev manager was gone for the day but they would talk with him. Not sure what that would do as they appeared to be much younger then him. The female did ask if there was anything she could do to make it right, but I wasn’t looking for anything free! I just wanted Johnny to know he can’t treat people like that and you never know who you’re serving! The fact, I was a previous bartender for 15-20 years I always tip well… 30-50% depending on how good the drinks and service is. I’m sure he’s good at his job but Johnny needs a lesson on how to treat all people equal! And to think I was contemplating becoming an owner at this property!...
Read moreAWFUL. If you're looking for a nice and fun vacation do NOT go here. On our first day they wouldn't let us in until 4:00, but we didn't receive any message saying our room was ready (LIKE WE SHOULD'VE). When we got into our room we found a cigarette and paper taped over all the vents. The maids were supposed to clean our place (the reason we weren't able to check in on time) but it was obviously dirty still.
The pools aren't heated and when we tried to get into the Waterpark we had to go all the way back to the main building, because they forgot to give us our ticket in. The kids side was great, but the wave pool was shallow and didn't have ANY waves.
On our third day our keys stopped working. We're still not finished with our stay here but we will hopefully never come back. Other west gates are amazing but this one is...
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