We had possibly the single worst customer service experience of my life at this establishment. Please, do not come here, and especially don't come anytime near closing time!!!! The manager/owner understands they have a hold on the mini-golf market around Traverse City, and have learned they can be as horrible as they like to the customers without any repercussions. Their official slogan needs to be changed to "the customer is always wrong," or "I want you off my course near closing time."

The owner/manager clearly didn't want us there, and kept visiting our group to speed us along the course so he didn't have to turn the lights on if it got too dark. Mind you, we started around 5:30-5:40pm on a Saturday. The Google information listed the business as closing at 7:30pm, but he refused to claim any control over that time and to instead go by the closing time listed at 6pm on the website. This is an issue the business can easily fix, and cant be changed by the customer. Why claim it's the customers fault for not reading their website, something nobody does when they can get that information from Google?

My group consisted of 6 adults, and there was only one other group on the course, which was an older group of 2 one handful of holes ahead of us. The course policy is to only allow group sizes of up to 4 at any given hole, which seems reasonable when it's packed, but we were the only other group on the course, and we even noticed we were catching up to the group ahead of us. That didn't stop the manager from visiting us several times, threatening to kick us out for not splitting our group into 2 groups of 3. When we mentioned how we were gaining on the other group, he kept downplaying our claim and continued to threaten to kick us out. We golfed from 5:45pm-6:25pm, which is more than reasonable, especially considering most of the clientel consists of families with small children. I have grown up playing mini-golf, and continue to do so a few times a year, but I have never experienced such a disdain for the customer at any other mini-golf business before, or any business for that matter.

For management: If you want to close out at 6pm on the dot, change your closing time to 5pm, and update your times on your Google store page. You succeeded in making pirates, who killed people in their line of work, look like angels when compared to your customer service.