Best Buy — Attraction in East Brunswick Township

Usually a good place but not with this purchase. So, after a long time of bearing with an old Samsung galaxy s5, I decided to upgrade my phone to a Samsung Galaxy s10 plus. The day of my purchase I specifically asked the mobile sales guy if I would be ok if the price goes down in the next few days, and if I would be able to price match. He said yes, especially since I got an unlocked phone. I use Verizon service and I guess that matters because of the promotions they (the store) get in form of payment for selling the phone and ACTIVATING it. I checked online a few days later and there were a few places including BestBuy that sold the phone cheaper so I decided to go to another BestBuy store that's closer to my home. They did not want to touch it because I purchased it at another location. Ok, fine... next night, after work I rushed to my original store. I got there 15 minutes before closing. They were running a new promotion and again, all this matters because the mobile carriers pay different amounts of money for authorized stores such as bestbuy for different types of activations. Little did I know, in order for me to get the price match, the phone would have to be returned, replaced by an entirely new phone, re-activated, put all my data back on the new one, and I guess replace the screen protector I so carefully put on, probably at my own expense?! I would probably have to pay a $45 restocking fee for the return, although I didnt get that far with the agent. Both myself and the mobile agent were in some way upset at each other. He was visibly not happy, and I don't blame him, although he was willing to start the process. He wanted to go home and so did I. This ordeal would have meant an extra 40-45 minutes after hrs after the store closed. I decided to say "hell no" to that although there was a chance I could forfeit the difference of $150. That's a nice chunk of change. Luckily there is a happy ending: I called Best Buy customer service from my car right away. The representative helped me in a matter of minutes. No hassle, no extra stress. MY ADVICE- BE WARNED: 🤨PRICE MATCHING PHONES AT BEST BUY (stores) COULD TURN OUT TO BE VERY...

Went with my daughter to submit a totaltech claim for a damaged phone earlier this evening. After getting the run around from a number of sales staff on how to submit a claim, I was informed I would need to make an appt with the geeks at GEEKSQUAD. We waited about 10 mins ( even though we now had an appointment). I explained the issue with a damaged phone and that I wanted to submit a totaltech claim. The store manager that night was a short asian dude who was obnoxious and rude. I want to say his name was Max or something but he didnt look like a Max. He asked what wS wrong with the phone and showed him the phone that was obviously damaged. Before I could finish telling him that I was on the phone with someone from the TotalTech crew, he cut me off and asked if I called the Apple customer support. I said I didn't know I needed to do that. He then says " yeah you have to". I responded with "ok lets do that now", which he refused to do. To add even more excitement to the evening, I also told him that my daughter's phone was upgraded 3 hours prior and not added to my totaltech account and it needs to be. He once again inturrupted me threw his arms in the air and said he'll send someone over to deactivate the new phone and activate a new phone under my totaltech account. I informed him not so politely that he will need to find another solution since my daughter just transferred all her files/apps to the new phone and having to go all through the process just to fix their mistake was not happening. Luckily the guy that eventually helped us was able to fix the problem with the totaltech account and we walked out after purchasing a replacement phone for the full retail price which was ALSO added to my Totaltech account. So after 5 hours, 2 phones were upgraded and both added to my toteltech account. Needless to say other than receiving some satisfaction from the last guy who was able to make everything "right" we WILL NEVER PURCHASE ANYTHING FROM THE PRINCETON OR EAST BRUNSWICK BEST BUY STORES AGAIN. It's no wonder why AMAZON is killing them!! BestBuy will most likely be out of business within the next 5 years, but that's just...

I have a BestBuy warranty for 65 inch Samsung TV. I called because of issues I'm having. It took me 3 days to setup appointment Due to BestBuy has no idea of what to do. A tech from AIG came out rude very unprofessional. I showed him pictures, he asked me to take so I may show him when he arrives. He did not want to see the pictures, the only thing he wanted was picture of the label on the back of the TV. He told me to send pictures to BestBuy. I told him to wait so I can call BestBuy. He would not wait and wanted me to sign a blank piece of paper with his company name on it. I told him I will not sign unless he writes something on the paper. While I was on hold with BestBuy 800 number, the tech said he was going to his van to make a call, he got in his van and left. 50min on hold still BestBuy did not answer. For 4 hours I was on the phone with BestBuy ( customer service, corporate and the store) , I called the store on Rt 18 east Brunswick NJ. Long hold times, when someone does pick up I'm transferred to Geek squad, They have no idea put me on hold and disconnect. Next day 3 hrs later, I finally choose option for appliances, I spoke to Dave very helpful and apologized. He was able to get a tech to come out. The tech said AIG will call with a resolution, . 2 days later AIG calls and said " I will get a exchange for $799. the warranty is for same technology.

I paid 1100$ plus 220$for warranty, my loss $300. for me to replace the Tv it will cost me 1600$ at BestBuy. . My out of pocket will be Approx 800$ I was at Costco and Sams club. I can get 65 inch for 799 Samsung . all the aggravation I went through I can go to Sams or Costco pay 799. plus warranty $150 . I was a customer for over 12 years. I was a customer when Roman was the Manager. He cared for his customers. The new BestBuy is horrible, No one answers the phone and when they do no one has any answers. NO CUSTOMER SERVICE and no one cares. Corporate does not care. I was told I would get a call back, 1week later no call back.

There is a lot more to this, this review is brief description. STAY AWAY !!!! BEST BUY IS NOT THE SAME...