Walgreens — Local services in South River

This is the last time i will walk into this pharmacy. Consistently, I have had issues with the pharmacy here. Today was the kicker.

My husband was released from the hospital, and they had sent a script to Walgreens in error. They contacted Walgreens and asked them to fax the script to Sayreville Pharmacy, which they said they would do.

Sayreville Pharmacy tried to contact Walgreens a number of times with no success. They conveyed that to me, asking if I could call them. I phoned Walgreens 4 times, getting through to the automated system. Every time I was switched to a representative, I was immediately disconnected.

So I drove to Walgreens, and their customer service in store is lacking as well. The store and drive through were empty, but I was asked to wait a minute - which turned into 5. All while she was typing on a computer. At that point, she could see I was angry, and basically threw up her hands, turned me over to the woman working the drive thru. I’m sorry - when you have a human in front of you, you should be addressing their needs.

This store wasn’t bad when it was Rite Aid - but it’s consistently gone downhill since it’s become...

This review is for the location only in South River. It is said that not all 2 Walgreens are alike. This location time and time again has great customer service great employees and great follow through. I did photo orders on several occasions. today the order was perfect. As the time before when I made an error and they corrected it and redid their work. I write this because of a fiasco with a Somerset Location on Franklin boulevard as I placed 3 different orders in the span of 2 weeks. When I go to pick up the orders they are not ready I got no phone call or no text message and they Iraq's is the machine is either broken or out of ink. That is truly unacceptable plus the store looked like a disaster hurricane headed where the South River store was clean neat and organized. The biggest problem with this is you take much time and effort to prepare the order and send in when ey cannot produce you have to start from...

This pharmacy is a disaster. Prescriptions are never ready when they say they are—you’ll get a pickup notification, show up, and then wait hours. Pharmacists regularly walk away mid-conversation without explanation, leaving you standing there for 10+ minutes like you don’t exist.

Calls take over 30 minutes to be answered, and I was once transferred to a completely different pharmacy that had no idea why I was sent there—only to be transferred back and put on hold again.

It’s ironic that a place meant to provide medication actually makes things worse. Absolutely unacceptable. Go...