Baby & Kids Bedroom Gallery — Local services in East Brunswick Township

I purchased furniture from them on-line. I knew the brand of furniture that I wanted, and after looking locally for it, I found it on-line at the Bedroom Galleries for about the same price. They said it would be delivered 3 weeks sooner than the local company, so I decided, since I knew the brand, that it would be worth it to order on-line so I could get it sooner.

Turns out, it ended up being delivered 3 weeks later than was promised (so it wasn't any faster going this route, but that was OK, not a big deal).

They used a local delivery service to deliver it. Once the men delivering it left, I went to look more closely at the furniture. They ended up putting a small knick in the bookcase, but I figured that wasn't that big of a deal, I could live with it. I then looked at the trundle, and saw that the front was pulling away from the sides. Not sure if it was because of being mishandled during the delivery, or if the trundle itself was faulty.

After it was delivered, I received a phone call from the delivery company to see how things went. I told them of our issues and were told they would get back with us and send someone out to look at it. They never did.

So, I proceeded to contact Bedroom Galleries and let them know, via e-mail, what had happened. At this point it still wasn't major, we were just gonna live with the (what we thought were) minor issues. I never heard back from anyone at Bedroom Galleries, even after sending my e-mail.

Fast forward 11 months later, and the trundle, after being used a dozen or so times, has completely come apart. Like, we couldn't even pull it out from under the bed because the sides were totally pulling away from the front and coming apart from the bottom.

I contacted them and told them of our issues, and after going back and forth a couple of times, they told me that they finally reached the delivery place, but since it had been too long, they wouldn't do anything to make it right. So they were going to contact the manufacturer. It has been a month and a half and I still haven't heard back from them. I'm guessing the manufacturer told them the same thing and so now they're just avoiding my e-mails.

At this point, I would never order from them again. The experience is frustrating and very unpleasant and I'm left with a $500 trundle that won't work at all. Maybe if I were local and could talk to them face to face it would be different. But I kind...

I will start this by saying that I hate furniture shopping. Our search for nursery furniture has been a nightmare because NOWHERE (else) has a good selection. All the big furniture places just tell you to go online. We've heard about Kids Bedroom Gallery from friends and took the 45 minute ride up. We saw some great reviews and took the online tour, seeing that they had over 50 nursery sets on display. FINALLY, we found a place to go see it all.

Once inside, we met Matt Jr. He greeted us and asked some basic info about what we were looking for. He asked very helpful and specific questions about due date, etc so that he knew what we could see that would come in time. He didn't pressure us at all. He let us browse and would gently steer us away from any set that may not be able to come in time.

Once we perused, we went to him for help and questions about different sets. To say he's knowledgeable is an understatement. He's a nursery furniture genius. He knew the models, the sets, the finishes - could show us examples of anything we wanted to see. He got some ideas of our theme and design from my wife and was getting a good sense of what we were looking for. This allowed him to easily steer us towards or away sets.

Once we narrowed down what we were looking for- he broke down costs. From what we were able to see online- their prices are very reasonable. They are also able to provide more deals because they are a small business. We were very happy with the quality and price and made a decision to buy the set we fell for.

Matt Jr. was amazing. This guy knows his stuff. We was able to show us every option, every feature, and how to work just about anything we looked at. He is friendly, funny, and super patient. He talks very highly of his family and their business. You can tell that this is a proud family-owned business that is taking the time to learn about and accommodate their customers.

Granted- we havent gotten through the whole process yet. But I trust Matt when he says that he will keep in touch and communicate as the date gets closer that our items are available to pick up (or deliver, if we choose).

HIGHLY recommend to anyone looking for nursery or children's furniture. This place is a hidden gem of Central NJ and worth the ride from any corner of the state or PA &...

On or about Feb 10th, 2018, my wife and I purchased almost $7000 in kids furniture and accessories for our kids. The sales associate told us delivery in 4-6 weeks. At the 8 week mark & no call, we decided to contact the store for an update. At which time, we were told to contact the warehouse cause they don't handle that issue at the store level. We then leave several messages requesting a call back. Nothing! We then turn back to the store and sales associate who gladly took our order but now reroutes are calls to the warehouse. Finally get in touch with "the Owner". Great right? NO! After speaking with him and thinking maybe we are back on track, he forgets to call me back for days and claims to be waiting for the manufacturing company to call him back. Poor customer service nonetheless. Finally he tells me 2 pieces are on back order but that they will deliver the other pieces in the meantime. When the delivery arrives, they are missing 4 items, not the 2 he originally said. To top it off, when I wasn't looking, the delivery guys drill bigger holes in the slot where the shelf for the bookshelf go. Now the bookshelf falls. Now June and more complaining, I finally get a call that my missing items are in. When they deliver, I have them look at the bookshelf to be told that's how it's suppose to go. Then I ask the delivery guy, "if that's so" how would that allow me to use the other levels for the shelf. He then proceeds to literally hammer bigger holes into other areas to prove his point. That's how you change the shelf on a bookshelf? Really? I had to convince them to take it back out of fear my son would drop the shelf and everything on it onto himself. 5 weeks after that episode, I'm still waiting for a call back to let me know when they are bring me a new bookshelf. Customer service at the worst levels from the associate to the owner! I'm a Military Serviceman who from the beginning has been respectful and beyond patient. But my family has been taken...