Kwality Ice Cream — Restaurant in Edison

So yesterday (12/04), I went here to buy a badshahi falooda drink to go. I have been here a few times and I have ordered this drink and I do like it. Today I wanted it to go.

So I asked the lady to prepare that for me, but my request was to provide the same scoop of ice cream that would have gone in the middle of the drink in a different container. To make it clearer, she was about to prepare it with the drink and the scoop of ice cream inside the drink and I asked her to place the same scoop of ice cream in a separate glass. Sounds easy, right? At max, she would ask me to pay a little extra for the plastic cup, I jokingly told myself.

But nope, she straight up refused. I stated to her that I don't want more quantity of the drink or anything of that sort, just put the ice cream in a separate container so that I can mix the two when I reach my destination so that there's no spill in my car. So then she has a "bright" idea. She says I have to pay for the price of the ice cream scoop. I was startled and I confirmed with her if she's trying to sell me an extra scoop and I told her clearly that I don't want an extra scoop, the same scoop that would have gone into my cup anyway needs to be in a different cup from the drink. Literally not a single drop of liquid more, not a single grain of solid more. Exactly what would go into a badshahi falooda but in two different containers. But nope, she still said that by doing this I pay for the falooda and the extra scoop, even though the scoop isn't extra (every badshahi falooda drink anyway has a scoop, I just wanted it in a different cup).

By this time, I was impatient. As a final question from my side, I asked her why do I pay extra for the same material split into two cups instead of one. Her amazingly intelligent response was that "because that's the rule". Yup, looks like there's a rule for such scenarios too, which didn't seem possible two minutes ago.

Furthermore, if "the rule" makes the business earn more from the same amount of material, I'm puzzled as to why she refused it in the first place.

So whoever owns this place, I'm never returning but maybe I would be keen to know whether there is such a bizarre "rule" at all and whether the random pricing (where I pay for the scoop if it is served separately and don't pay for the scoop if it is in the drink) is your idea or just something she was in...

3/2025 update: The card minimum has been replaced with a 3.5% card surcharge. Great exotic and classic ice cream options, I got a super sweet Biscoff milkshake for $6 and you could taste the cookie bits. Parking is free for 30 minutes, couple other Indian stores around. Reasonable prices, and they sell ice cream cakes , kulfi, and falooda as well. You can also order using UberEats apparently. Miss behind the counter immediately stood up when I walked in, and patiently waited for my order, and provided quick service.

2024: The lady behind the counter was polite and explained things to me, asked if I needed anything else. I got a guava ice cream shake for $6, it was delicious! There is a $15 minimum for card payments. 2 other customers came in while I was there. There isn't anywhere to sit around the store, but there is plenty of space for multiple people to stand indoors. The parking lot is spacious, there is a curb that divides the two sides of the plaza, make sure to follow the one way...

Great ice-cream falooda. I just love it. But the owner (a guy) is very rude. I was there with my family having faloodas. I pulled one chair away from the wall and placed it near my son. (There's no notice / instruction that the chair cannot be moved). This man shouts at me from behind the ice-cream counter and yells at me informing me that I am in the way of other customers. I then moved my chair as close as possible to my son (and I wasn't in anybody's way). He still insisted that I move out of the way!!! still move-out? where? He meant that I put my chair and have it touch the wall. I then asked him to mind his own business and not bother me and my family. But he then continued intimidating me by saying things like "You are not sitting in a park", "Mind your language"... My wife could not tolerate it and she had to walk out of the place. I wish I had never gone...