Sutherlands — Attraction in Emporia

I currently have my total home remodel priced at $25,000 - Sutherlands was going to get that over the next five years, but now they won't get another penny from me absent a desperate situation. I have spent thousands of dollars at Sutherlands over the years; however, I am absolutely done. The first offense was advertising that their own manager made the mistake of admitting was misleading. I thought I would be getting 99.9 sq ft of shingles by the way the ad was worded. I considered a lawsuit for false advertisement but decided to back off as I do not want to hurt a local business. But THEN to add insult to injury, after buying MORE shingles and giving them MORE of my money I fell a little short. With exposed roof I called and asked when the particular shingle would be restocked and they said that they could not get them. It makes no sense (whatsoever) to avoid keeping enough singles on stock to re-roof 5,000 sq ft at any given period if you're in this business. Avoid Sutherlands like the plague, as they are a plague. I was going to go through them for a full home-remodel, but now the only thing I have left for them is my middle finger. Home Depot and Lowes it is. ABSOLUTELY worth the travel. Already have the closest shingles I could find ordered from Home Depot - will nail over the expensive Sutherlands mistake way down the line after re-roofing the main house at a later date. Good job Sutherlands, that was a...

Bought some paint from Sutherlands in Emporia, Kansas. My husband and I wanted the paint a flat color (Forest Black). The older lady who mixed it messed it up the first color and so mixed a new color. Took it home and painted my kitchen cabinets. So our cabinets are blueish grey .. more blue then grey. Took paint back in with receipt and pictures to front customer service desk and talked to s older tall guy about the color being way off and just paid $43.99 for this gallon. The Sutherlands older man said, (verbatim) “ what do you want me to do about it”. My husband and I were taken back by the initial comment. Sutherlands guy made no attempts to make it right. Could have offered to add a color to remaining paint to get as close as our color but he didn’t offer that or anything. We WILL NEVER get paint here and whatever happened to the customer is always right. We would have not been so unsatisfied if the Sutherlands guy would have tried to...

Large hardware store that usually has everything I need and it's location is great for people leaving near the northwest side of town.

All the aisles are clearly marked and organized. The staff is always helpful and knowledgable if you have any questions or can always refer you to someone else if they don't know. Prices are competitive.

The lumber yard stocks pretty much anything you need and they provide free cuts if you don't have the necessary tools to do so. So those quick small projects are that much easier. Loading is also...