OfficeMax — Attraction in Eugene

I ordered a pair of headphones online from the Willamette St Office Max in Eugene Oregon. I needed the headphones in order to take a telehealth call with my daughter's pediatrician, as the speaker on my phone doesn't work. Due to covid, this appointment had been made back in October. Availability had been an issue so our doctor offered to do the appointment at the end of her work week. I made my order and paid for the headphones. The charge was immediately reflected in my checking account- Office Max took my money. After my order was confirmed, I walked down to the store, in the rain, with my 2YO daughter, as we do not have a car. Upon arriving, we had received a text message stating our order was canceled and that we should have been called by the manager about a solution. We saw the message had been received about 20 minutes prior, but the manager never made that call. Once inside office max, we went to the front counter to inquire as to what happened to our order. We were told it had been canceled due to the item being out of stock. I walked over to the area that displayed Bluetooth headphones, and found the same brand and model I had ordered - clearly, this product is not out of stock. So we went to the counter to checkout, when I received another alert from my bank that Office Max had charged me and the bank had processed the transaction for our canceled order. My bank account was now too low to afford the headphones and groceries. I asked the staff at the counter to look up my order number so we could simply use the credit from the previous order. I was told, that was impossible. I tried to explain how I had specifically reserved the item online to avoid this problem. As the cashier was helping me, we went to the back office multiple times, attempting to get the attention of a manager who was taking a personal call. The manager told the cashier to tell us there was nothing they could do. We requested to speak with the manager. This is the point where I experienced the most insulting and condescending treatment of my life as a customer. The manager told me, there is nothing wrong "I pulled it my self and zeroed it out." was the exact response. After asking a fourth time, I was finally shown the smallest shred of service as the manager begrudgingly looked up the order. After pulling it up the manager held up their little handheld inventory device and simply said "See, Zero". I told them I had literally just found the exact same pair and went back to, once again, do the simple simple simple task I had engaged with this half-rate organization for in the first place. The manager printed an inventory form that stated an inventory count of zero and brought it to me as some sort of consolation prize. I tried again to reason, but was interrupted with the same condescending "there is nothing I can do". That isn't true. There was plenty that could have been done. Some very basic interpersonal tact would have been the bare minimum. The manager could have called me, as they were supposed to do before canceling the order, but that was not done either. The manager could have been respectful instead of defensive and combative. They could have issued a store credit to sell the headphones and zero it out at the end of the day, as anyone who counted a till would know to do. There were a million ways this could have been a pleasant experience despite the inherent issues, but my situation WAS NOT handled that way. This was by far the worst experience I have ever had as a customer of any organization. I am appalled, insulted and deeply frustrated. We missed our doctor's appointment, the next available is in four weeks after the holidays. This company has a terrible culture and customer service. After I get the money back that was STOLEN, by this store, I will never shop at any Office Max, Office Depot, or any other company associated. A poor business, and a manager who has clearly...

I had the most horrible shopping experience of my life at this store. I purchased Quick Books Pro for Mac and forgot to ask for the free Learning Quick Books software being offered with purchase of Quick Books. I returned a couple days later to get my free software but the store did not have "Learning Quick Book for Mac". They only had the PC version and the price tags on the display case had the same part number for both versions of the software. I checked on the internet and "Learning Quick Books for Mac" does exist. The store manager check the Office Max website for the software and check for any Mac versions available in the district. He couldn't find the software in his system. So I asked him what we do now? He said they didn't carry the software and there was nothing he could do about it. I asked for a refund and he refused because I open the box. He offered to give me the PC version but thats all he could do. I told him the PC version would not work for me because I have a Mac. He said that he would not provide me the Mac version because the product number on the price tag on the display case was for the PC version. I ask him if it made any sense that Office Max intended to provide PC software to accompany Mac software. He would not answer my question and was evasive. In my opinion the Manager did not try to do the right thing. So I guess I got ripped off and I was denied software that I was entitled to. Very poor service and I will never go back to another...

I came in on a Friday night 45 minutes before they closed and made customizable business cards in the store on their self-service computer. I paid and put the order in. I wasn’t told it would be a while to get them and that someone else prints off the kind I ordered until the next day when I came in to get them, under the assumption they would be done when the site says an hour. Which was another issue, going online at home had very different options than in-store. So I cancelled my order since I needed them asap, and went home to make them online with the same day offer. I did that around 3, five hours before they closed. I also made brochures. When I came in the next day several hours after they opened, the cards were done, but the brochures were not and I had to wait an hour for them. For some reason they wouldn’t print on the right sized paper even though I had clear photos and stayed within the lines given when you are making it. The person who helped me, Reggie, was very nice and helpful. But in the end I was very frustrated with their system and all of the issues that popped up through my three day experience. They didn’t seem to take my order very urgently, I definitely didn’t feel like I was valued or made a priority whatsoever until Reggie...