Firestone Complete Auto Care — Attraction in Fairview

There's no way to give this any less than one star!

If you want an honest opinion/statement about your vehicle or tires, NEVER go here. We should not have wasted our time after reading everyone's previous reviews...

My girlfriend and I took our car here after we discovered we had a flat tire. Being that it was a spare tire we just changed recently, we thought we would have them check both tires (the original one was flat also). We truly believed that it was just a nail or piece of glass. Both tires were fully functional for at least 24 hours after filling them up with air, so the leaks had to be extremely small.

Our initial estimation was approximately 70 dollars when the shop manager explained that it would be 32 dollars per tire to fix. We went to an amazing Italian restaurant across the street and waited...for 45 minutes they did not touch the car. At 530 pm (they close at 6 on Saturday's) they took the car back. We got a call at 540 saying "the tires are unfixable" (Is that English?).

The man said we would need two brand new tires and with labor and tax the price would come out to be about $270. We immediately figured we were being ripped off. I said to fill the spare up with air, put it on and we'll go somewhere else.

When we went over to get the car, the one man said it was dangerous to drive being that there is sidewall damage. This was the reason for the other tire as well. Fortunately we were not charged- there is your one star!

We drove to a little tire shop we had seen in passing on Tonelle avenue. It's called "Good Deal Tires". They saved us so much money!! When we pulled up, they immediately took the tire off- and DID NOT see any sidewall damage, but a little tiny nail in the tread...

And we were going to get tires at Firestone? Yeah right. He put a plug in, filled it up with air, and checked the other tires. They charged 10 dollars for the plug. We also got a brand new tire to have as a back up just in case- only cost us 50 dollars! That's a total of 60 dollars for so much more than what Firestone originally offered us! We gave the man a 10 dollar tip and our total was 70 dollars.

The total time spent there? 15 minutes. It took Firestone almost an hour to see that our tires were "unfixable" and they were wrong.

Thank God we found "Good Deal Tires". They saved us! We will never step foot into this Firestone again. It's a shame because we know other Firestone Tire shops that are really high quality and provide excellent service. Just not this one. Save your money...

Worst people and gambling people, they are taking situation as advantage and trying to loot the money from the people.

My scenario: I had an issue with battery been there on Memorial Day and asked them to check what exactly happened. They have charged 27$ for checking the issue and came up with issues Alternator is not working. Car batter is completely dead. (As the alternator is not working, if I change only the battery that will again kill my batter and later that will kill my car as well and they gave me a quote around 480$ for alternator, 180$ for replacement charges and battery I need to buy again). (I thought of going for the replacement of both battery and alternator but they don’t have alternator part available and they couldn’t able to get it as that is the Memorial Day). (I have been asking the people, I have an urgent work and I can’t wait for 1 more day to get this fixed) (They scared me in such way that I can’t drive my car for 2miles also with out charging the alternator and battery and they are trying to threaten me saying you will end up in some traffic and you need to spend money for towing your vehicle). (I know something is going wrong as I am driving ( 2 years old) new car and i keep calling other body shops to figure out if they can get this solved immediately). (One auto body shop guy responded and he told, you come here I will get it fixed in 1 hour with confidence in his voice, I have decided to go there and get it verified) (He tested for 1 min and said my alternator is completely fine and he asked me to get new battery from the nearest auto shop and he changed it and took 20$ from me) (And I have been telling him that firestone guys told that I can’t drive my car until I change my alternator and I need to drive long distance. Should I confidently start my drive?) (He gave me the confidence and make me start my journey) (Even though he is having the small body shop he is much better than firestone guys and he saved me around 700$ and 1 day of time from). (And I travelled for 650 miles by just changing the batter and I am completely fine) FINAL WORD: DONT TRUST THESE GUYS. THEY SIMPLY WANT TO TAKE ADVANTAGE OF YOUR SITUATION...

George (manager) is a great liar. Over the phone I SPECIFICALLY asked how much a new set of tires, balance AND alignment would cost. I DID NOT ASK FOR AN ALIGNMENT "CHECK". He gave me a price of roughly $520. I was content with the price and left my car at the shop.

I call back at 5:05 p.m. that same day (Saturday) and asked if my car would be ready to be picked up at 5:30 p.m. Liz (assistant front desk representative) says that they would be done at 5:30 p.m. but my alignment is off - and I asked what they have been working on. They took two hours to balance and set new tires, but NOT align the wheels? Liz then says that we can align the car for me for $99. I thought this was clearly stated as being apart of the $520 estimate. Turns out what they "said" was included was a free alignment "check". Dude - if I'm in my house and there's water dripping down on my head - I don't need to hire a handyman to tell me I have a leaky ceiling. I can deduce that. What I would like for the handyman to do is to FIX the damn problem that I KNOW I have.

George - he's cut out for the job. He's a great deceiver and I wouldn't even bother coming for the wheel rotations that are included in the alignment package. Zero transparency. I had to pay $678 for something that I could've gotten done at my mechanic's shop. Next time - just use those companies that sell tires online and ship them to your trusted mechanic. Bad feeling all around. If you're a driver - you should know whether your wheels aren't aligned. Liz had the audacity to say "Oh yeah hur hur, we get that all the time".

P.S. - this should already be implied if you haven't caught on. When getting a new set of tires - you should align your wheels ANYWAY. No need to "check" if it's okay. My mechanic that's very close to our family said that was a pure scam and manipulation. The only thing I'm looking forward to is these new tires - customer service was garbage the moment you walk...