Beyer Kia — Attraction in Falls Church

• REVIEW UPDATE 1/7/2024: It is with a heavy heart that I'm downgrading my family's experience with Kia Beyer to 1 star. Out of my remaining respect to Beyer Kia staff, I am not naming them. But I just want to share what we've been going through so that other families, particularly military wives like me who are thinking of buying cars, can be properly informed. My husband did all our car leasing/buying transactions in the past, but since he is stationed in Washington state, I had to do it. Being a minority (woman of color) with 0 car dealing experience, I dreaded the thought of doing it and tried my best to educate myself on the basics with guidance from my husband. I basically traded our 2 Toyota cars for 2 Kia cars and got the contracts signed on 11/25/2023. As you can see from my original review, the transaction went well. But long story short, Beyer Kia was extremely delayed in paying the Toyota cars; they only sent the check to the right address on 1/4/2024 (Yes, part of the delay was that Beyer Kia originally sent the check to the WRONG Toyota payoff address!). However, as of today (more than 1 month), our 2 Toyota accounts remain open, and we are not sure if they will still require additional payments from us for January. In December, not only did we dutifully paid for the 2 Kia cars, but we ALSO PAID FOR 3 months' worth of the Toyota to protect my husband's credit (2 months for 1 car; 1 month for the other = $794). Part of the reason we paid is that Kia Beyer promised they will refund us the payments (during 3-way call with Toyota agent on the line), but I was informed on 1/5/2024 that I should WAIT for the refund from Toyota instead. As you can imagine, I worry about the possibility that Toyota will refund a lesser amount (unknown fees/penalty, calculation formula, etc.) and that we will never recoup the difference from Kia Beyer. In addition, it has already been more than a month but the all-weather mats that were promised during the transaction have still not arrived but whenever I follow-up, "shipping delay" is the reason given. This horrible experience (we were not proactively informed by Beyer Kia of the delay; no action taken to send payment until I call several times; credit will be affected; hours spent on phone calls; etc.) has caused our family unnecessary stress during the holidays. I am in the process of sorting these issues out with Beyer Kia. I remain hopeful that after all what my family has been through, Beyer Kia will keep their word by: (1) making us whole (refund us the difference IF we cannot get the whole $794 back from Toyota), (2) giving us the all-weather mats just as promised, and (3) provide good customer service from now on until the leases are up (if we bring the cars for inspection, etc). I believe these requests are reasonable. I'm holding on to the belief that Beyer Kia will make things right this week as I continue to work with them rationally. I will update the review on how the next events will transpire, and sincerely don't wish this horrible experience to anyone especially military dependents.

• ORIGINAL REVIEW: I highly recommend Beyer Kia!! Our 2 leases with Toyota were about to expire and we had a bad experience trying to trade them in with our original car dealership (we were their customers for 10+ years but it did not matter). Beyer Kia offered a fair price for our trade-in right off the bat, without the need to haggle. The strength at Beyer Kia is their small size which enabled them to deliver a more personal customer service. Omar Pinto provided excellent customer service. I felt that I was seen and treated as a person and not just a business transaction. He was very patient in answering my questions and I never felt hurried. Also, Mr. Bobby (their manager) went above and beyond to secure the model/color that we want. They also provided perks like free full tanks of gas for both cars without me asking for it (we even had to haggle this with Toyota). Small things matter! Because of this wonderful experience with Beyer, we have shifted to Kia....

This is a one-star review for service.

Today, I experienced the worst service I have ever received at a Kia dealership and was treated awfully. I have been dealing with a malfunction with my USB port for my Android Auto for a long time. It is a well-documented problem online, and the solution is to replace the USB drive. You can search google for "Kia Niro Android Auto disconnects" and find endless posts about the issue and the solution.

I have an extended warranty that covers replacement of all electronics. I called Beyer Kia in August to book an appointment for my car and had to wait about three weeks to get this appointment. I explained the issue over the phone and was told to bring my car in. I took off part of a day of work to drop off my car so that this problem could be fixed. I work full time and live alone, so finding the time and arranging the logistics for long auto repairs can be a challenge.

When I arrived, I was told by the service employee that it would cost $180 just to check my car and that I would be responsible for that amount if it turned out to be a problem caused by out-of-date software. I offered to update the software on the spot to see if that would fix it, which would save me having to go home and waste the whole trip if the software update didn't work. I was told that it would take hours to update the software, such that it wasn't a viable option.

When I went to the software update website, it said it would take 10-15 minutes. I downloaded the file on my laptop in my car via a mobile hotspot and asked the service employee to borrow a USB drive (which was necessary to transfer the file and run the software update). I explained that the website said it would only take 10-15 minutes for the update. I also explained that since I'd taken half a day off, waited weeks for the appointment, and driven over 45 minutes to get to the service center, I didn't want to have to go home to try the software update and, should it not work, have wasted all the time and effort I'd set aside to bring my car in to address this problem. In response, the service employee and his colleague told me to go to CVS to buy a USB drive.

Well, I left at that point. I came home, updated the software, and, well, it didn't fix the issue. I guess that wasn't too surprising, since the exact issue I've been experiencing has been repeatedly linked to a faulty USB port in my Kia model, not to out-of-date software. But, I had still been willing to try to fix the problem with the software on my own, and I'm certain that they had USB drives on hand, because one of the employees mentioned that they have the ability to update software (which requires USB drives). While I was there, I offered to demonstrate the malfunction and explained all the steps I had taken to troubleshoot on my own (trying various cords and various phones).

The thing that is really upsetting is that nobody told me that updating software was a prerequisite to having my USB port checked for mechanical issues and that the employees here didn't have the decency to let me use a USB drive to try to deal with that issue on the spot after I'd booked an appointment, explained the issue over the phone at the time of booking, and taken part of a day off work. The comment that I should go to CVS to buy a drive was just snide and petty, like they were getting some satisfaction out of bullying me, wasting my day, or something else.

I was polite, did everything I could, and was treated like a stain on the road. Honestly, it was just demeaning and degrading. If you want to give you business to a company that treats you with dignity, you might want to go elsewhere. I didn't interact with the sales department, so these comments are limited to the...

My 2016 Kia Sorento Passenger Door is not able to be opened from outside. the Door handle is not unlock the door at all. Also the airbag warning light is on. Due to Covid19 I have not been able to bring the car to Kia for service on June 5 (see attached pic show I had appt on June 5), had to reschedule to June 26.

On June 26, I drove the Kia to this service dept, dropped off the car, went home with UBER that was provided by Beyer Kia service dept which is very nice.

However, the service manager Shwan informed me that the Kia is out of warranty which the 5 years warranty expired on June 22, 2020. Which mean those issues ( door latch and airbag light) will not be covered.

Really? it is only 4 days passed the warranty expired date. I asked Shwan the service manager to try to help us out since we were not able to get the car in service due to COVID-19.

The service manager Shwan said he will trying to call Kia customer relation to get "Goodwill" to cover the cost of repair.

Later, he contacted me said that the airbag light issue will be covered ( it is the faulty clock spring part of the steering wheel) however not able to cover the door unlock issue ( it is the door latch) and said that look like ti was worked on it somewhere else, some parts are broken and screws are damaged. and that door latch replacement will cost $548 plus tax!!!! WOW!

Well, I bought this 2016 used Kia Sorento directly from Hendrick Kia dealership in Cary, NC last November 2019... and I called them to ask why there is damaged parts. they checked and said this door latch was repaired in 2016 in another Kia dealership service dept. And told me that I can ask Beyer Kia to call Kia company to get "GoodWill" to cover the cost of repair.

I called Kia customer relation and filed claim to ask for cover the cost of repair. Ms. Melissa (the case manager) said they will contact Beyer Kia and Kia to work it out.

on Tuesday 30th of June, Ms Melissa called me and said that due to the damages on the door latch ( which was done by another Kia dealership that was not our fault, I bought this car used in 2019), they are not able to cover the door latch repair.

This experience is really bad and nothing is out fault, it were other Kia dealership service dept 's fault and COVID-19 caused us not able to service the car before warranty expired.

I researched online and realized that Kia Sorento have known common issue on the door latch not working. You can google "Kia Sorento Door Handle not working" you will got a lot of bad review from customers.

I will not buy KIA again in the future. I owned Hyundai Elantra since 2009 and traded in with newer 2013 Hyundai Elantra, also I own 2013 Toyota Sienna and 2016 Honda Odyssey and they never give me any issue other than regular maintaining ( oil change, rotate tires etc )!! before I buy this 2016 Kia Sorento, I was on fence between Lexus RX300/350, Toyota RAV4 and Honda CR-V, but decided to get Kia due to lower mileage ( only 19K mileage on this Kia Sorento), but now I regret it already !!!!!!!!

So, my friends, if you are thinking about buying Kia cars, don't buy Kia! Go with different brand cars, Hyundai or Honda, Toyota, you will not regret if you listen to...