Anytime Fitness of Fayetteville — Attraction in Fayetteville

The administration crew of this gym deserves a special mention for their lack of professionalism and disregard for their members. They prioritize their interests and financial gains over providing quality service and support. THE ADMINISTRATION CREW SEEMED UNINTERESTED AND UNRESPONSIVE whenever I needed assistance or had questions regarding my membership. It was frustrating to deal with their dismissive attitude and lack of accountability. They appeared more concerned with avoiding responsibility than addressing legitimate concerns or issues raised by members. Furthermore, their handling of membership cancellations or modifications could have been much better. They deliberately made it difficult for people to cancel their memberships, hoping to retain as many paying customers as possible. The administration crew's lack of transparency and unwillingness to address member concerns only reinforced the perception that their primary objective was to trap individuals into long-term contracts. In addition, they seemed to have little regard for the satisfaction and well-being of their members, treating them as mere commodities rather than valued customers. The administration crew's behavior exemplifies a complete disregard for ethical business practices. Their focus on maximizing profits at member satisfaction's expense is disappointing and disheartening. As consumers, we deserve better treatment and respect from the organizations we entrust with our health and fitness goals. Especially when they are actually "our neighbors." I must say, my experience with this particular gym has been incredibly disappointing. Clearly, their primary objective is to ensnare individuals into long-term memberships rather than genuinely valuing their customers. From the moment I walked through their doors, I felt like nothing more than a potential revenue source. The staff members were disinterested and lacked genuine care for their client's well-being. They seemed more focused on their sales pitches and convincing people to sign up for costly memberships than providing guidance and support for those seeking to improve their fitness. Evidently, their primary concern was maximizing profits, not fostering a welcoming and supportive environment. Moreover, the gym's business practices were outright predatory. They employed manipulative tactics, such as concealing vital information and burying essential details in the fine print of their contracts. It was disheartening to see how they capitalized on people's desire to lead healthier lives, taking advantage of their vulnerability and trust. It has been two weeks since I requested SOMEONE give me a call back with explanations on why I do not have available that I have signed up for. The lack of transparency was deeply troubling, as the actual cost and commitment associated with their memberships only became apparent once individuals were already trapped within the contract. In addition, it was clear that the gym's main priority was securing long-term financial commitments rather than promoting the well-being of its members. Overall, my experience with this gym was thoroughly disappointing. It is disheartening to witness an establishment that claims to be in the fitness industry but fails to prioritize the needs and aspirations of its customers. I sincerely hope that individuals looking for a gym find one that genuinely values its members and prioritizes their health and well-being over...

I understand that no one is perfect but the staff here does a really good job at doing their best. Everyone here complains about the staff being inconsiderate, immature, inpersonable, etc. and yet won’t talk about their own shortcomings. These customers don’t talk about the weights and equipment they constantly leave thrown around the gym that I see the management and PT picking up and putting back, they don’t talk about the nasty hand prints all over the mirrors and machines that they have to wipe every single day, they don’t talk about people not knowing how to properly use the bathroom or clean up after themselves so the workers have to clean it for them. I can count on both hands the number of times I’ve seen parts of the gym left disgusting that the workers then had to go personally clean because someone couldn’t take 5 minutes out of their day to clean up after themselves. I personally wear my own headphones in the gym so the music they play has never once bothered me and the maybe 2 or 3 times I have forgotten headphones the music was fine. Not my personal taste but I would say it’s pretty fitting for a GYM where you want to workout and lift heavy weight. If you want my personal opinion, the problem with this gym is the people that go not the management. The people here have no consideration for the people around them which is exactly why they don’t mind leaving weights on machines when they’re done with them, or why gum is found in the cubbies or why the bathroom has been left in a disgusting condition more times than one. I’ll admit this is no powerlifting gym with the best weights and machines on the planet but as for someone that is focusing on bodybuilding and getting the work done it does an amazing job and I’ve never run into a problem with the...

Update: After my initial review, they replied to my email. However, after their initial response they did not reply for over a month. I emailed at least 3 times throughout a months time and my husband called leaving messages. We finally got an answer when my husband called and brought our issue up to whoever answered the phone. They asked for proof we were getting charged still, so I sent screenshots to the email she provided. I never got a response, but we were refunded 37.99 (one charge) after 2-ish weeks. Though in the screenshot I sent, I pointed out we were charged 4 times after we cancelled ($151.96)... and we were only refunded $37.99. NO GYM is worth the hassle and headache all of this has been. I will add that we contacted our bank and told them to reject any future charges Anytime Fitness tries to make. So in all honesty, we might still be getting charged had we not contacted our bank. For anyone else having this same issue- inform your bank!!

Initial Review: I loved the gym itself, however, my husband and I left the area and spoke with them about cancelling our membership. They said it was taken care of. The following month, we still get charged. So we call them and again they said they’ll take care of it. Now, we get charged a second time whenever we aren’t even in the same state and told them 2-3 months ago we were canceling our membership. Had we not had these continuous issues, I would’ve given them a 5 star.

*I will add we are a military family and provided them a copy of our PCS orders just like they asked for us to do. We are STILL having...