Wayfair — Attraction in Flower Mound

Nothing on the people I spoke with - it was not their fault. I get extremely fed up with the very common business model that removes accountability from literally everyone and therefore nothing gets solved (obviously that is the issue I ran into today).

I had already waited about 2 weeks for my shipment to be delivered (not an issue, it’s just a lengthy timeframe and we would have otherwise liked to receive our order sooner), and there was absolutely no clear communication about what was expected on my end. the emails we received very explicitly stated that I did not need to be home, and from the language it sounded like I would receive an email notification (which was confirmed as the norm by the representative that I spoke to when I called, but there where specific instances where this is not the case, and this was not clearly communicated by any means).

I did not receive any notifications on the day if delivery. I was home and monitoring the, “real time,” truck status that is supposed to be available through the app. Literally all day it showed they were about an hour away (I didn’t think too much of it because of COVID so stopped monitoring at 9pm).

Well, turns out I don’t get my package and the next day (because that’s when everything on my account was updated, apparently) I find out they tried to deliver it but I received absolutely no communication about it, email (which, again, from everything, seemed like the primary mode of communication) or otherwise. Again, I didn’t think anything of it because of COVID and, also, there were multiple emails saying I did not have to be home and absolutely no stipulations stating otherwise, and the truck was showing to be an hour away.

Well. Apparently. the driver tried to contact me, was unsuccessful, and CANCELED my delivery. Anyway, turns out when I set up my account I input my phone number incorrectly by A SINGLE DIGIT, and mind you, when I placed the order, there was no communication letting me know that I should double check my phone number because the delivery people will need to contact me upon delivery despite the fact that I didn’t need to be home 🙄 and again, I actually was home monitoring the truck and my email because I was anxiously awaiting my delivery 🙄

I tried to call and negotiate the schedule for my re-delivery. There was no way to get it on a truck Before almost another week After the original delivery date. Which is wholly dissatisfying.

honestly I feel like this was a very reasonable mistake whose consequences could have been avoided if Wayfair was either clearer, more professional, or had better safeguards and transparencies about what information they needed and why. And, upon learning of this, in my opinion very reasonable mistake, I would have liked if wayfair found a way to accommodate their customers. I don’t know maybe it’s too much nowadays to ask companies to operate with integrity 🤷🏼‍♀️

Anyway, that’s my experience and it definitely affects my decision to ever purchase from...

I ordered a television console this morning. The transaction went through and all is well. There was no indication that they were out of stock with this item. This afternoon I got an email stating that the item was out of stock because they had an inventory issue. In other words, they didn’t have a hold on their inventory while they were advertising the sale on this item and they screwed up. My only Option? Wait 3 to 5 days for a refund. That is absolutely horrible customer service. I finally got an apology from a representative on the phone, after calling their line and the selection button to push didn't work and I managed to get through to a human. Never again will I order from this place. Terrible. Do your job....

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