Cadence Cyclery — Local services in Flower Mound

A less than ideal experience. Ordered a bike through Specialized to be built by Cadence Lakeside. Unfortunately, there was a defect with the frame and the mechanic was unable to install an internally routed dropper post. Either they didn’t have the technical knowledge to be able to tell it was a defect or were willfully ignorant and they called and wanted to install an external dropper post on the and give it to me. No mention of a defect at this point. Maybe they were hoping I wouldn’t notice the defect. Either way, not excited about how it was going at that point. I had to drive down to the store and physically point out the routing port because they couldn’t find it and only then was the defect pointed out. Still very obvious where this routing port was located so not sure why they thought there was no port to begin with and the defect was also obvious as soon as you would try to run cabling for the dropper post. I’ll submit it to ignorance rather than malice. So the plan then was to submit a warranty and get a new frame. 3 days go by and I call asking for a status on the replacement frame and they say Specialized hasn’t responded yet. I asked when they submitted the claim and they said 3 days ago. Well when I called specialized the next morning they said that this was not a true statement by Cadence and the claim was just submitted the day before literally minutes after I called to follow up the day before. I called at 5:15 central. The claim was made at 5:30 central. Who knows when the claim would have been submitted if I hadn’t followed up? This was the straw that broke the camels back. I understand processes like warranty and shipping can take time but they hadn’t even submitted the claim 3 days later to get the clock started and then said they had. Specialized said otherwise. Someone wasn’t being truthful. I had no interest in working with this store or Specialized at that point and wouldn’t want to ride and trust something they had built. I got a refund for the order from Specialized and got a Trek Roscoe 7 from Bike Mart that same day and was on the trails that afternoon. An infinitely better experience with much better customer service. Save yourself the headache. Call Blaise at Bike Mart in Frisco. He’s awesome and not condescending when talking to you and has a wealth of knowledge that he’s eager to...

Just visited Giant Lakeside and was treated very rudely by one of the owners. My husband visited this store earlier this week and was excited and very impressed by one of the staff members who told him about the trails behind Lakeside and the E-bikes they had to rent. She shared the cost and said we would need to call the store directly to make a reservation. We live in Flower Mound, only 5 minutes away so we went to the store to learn more about the rentals. We were treated rudely immediately from the salesperson who said she would have to go ask her manager if they could rent the bikes to us. We stood and waited, we were the only ones in the store at the time, and then when no one came to talk to us, we started to leave. A man then walked to the front about to put something up and said is there something we can help you with? He did not say who he was and when I said we were waiting to speak with a manager he said he was the owner. Again we said we were interested in renting the e-bikes. All this happened while the woman salesperson we asked stood behind the counter staring at us never acknowledging the fact we just asked her about renting the bikes. He looked at us like he did not know she had just asked him about renting the e-bikes. He then said they were $9,000 e-bikes and he would have to "vette" us. He said they were only rented to those with mountain bike experience. He did not ask if we had mountain bike experience and also said do you all live around here? Do you have a way to get up to McKinney to ride a trail up there? Horrible customer service! We were checking out the bikes because we were interested in purchasing one and wanted to try them out first. They lost our business and we will not recommend anyone spend...

I had a horrible experience with this store. I dropped my bike off to have a new derailleur installed and was told it would take 3 days. On the fourth day the bike mechanic called me and told me that the chain would not stay on with the new part and that it now needed a chainstay to keep the chain on. It did not need one before. The guy told me to give him a couple of days to find one. I called back several days later because no one called me to let me know the status. When I called and asked to speak with the mechanic that called me I was told he was just too busy to come to the phone. After two weeks of no calls I finally showed up to just pick the bike up. Manager was there and knew the story, didn’t even offer an apology for the lack of communication. I was not charged and rightfully so. I left their store and went down the street with the bike to a different bike shop. The mechanic put it in his stand and had it fixed in literally less than two minutes without a chainstay being added. I took the bike home and rode it pretty hard and it works great. I called Cadence and spoke with the manager about it being fixed so easily and he just had a very unconcerned, unapologetic attitude that he had when I was in his store. I would steer far away from this place. I have never in my life given a bad review online to any store before now, but the managers attitude was...