Ascend Cannabis Recreational and Medical Dispensary - Fort Lee — Attraction in Fort Lee

Edit: Went back a 3rd time. Shoutout to Jian as well! So honest and informative. Really helped me with learning about the new products.

Edit: Finally got to go back a 2nd time after travelling so much for work. Got helped by William, Keith, and Makayla. All great once again. William helped me pick my items and Makayla was helpful with explaining the transaction to me. I also had a great conversation about anxiety and living life with her. Thank you so much again y'all

The best experience I could ever have in a dispensary that I wish I could give 10 Stars. I first called and Katie assured me it would be pretty chill since it was still medicinal only and I could avoid the crowds and the traffic. I had my card and prescription prepared so I mentioned I would get there later. It's easy to find it because of the big sign and there's a parking lot. As soon as I came in, Shymore and Gian helped me with making the account. They even told me about keeping the receipts for taxes which I never knew and apparently some dispensaries forget to tell folks this. As soon as I walked in, someone approached me who I realized was Katie. I mentioned what I was wearing on the phone and hoping someone would help me but was pleasantly surprised that Katie did indeed come out. I felt so comfortable and safe with her. She answered all of my questions and understood when I talked about my mental health/neurodivergence. She definitely knew her knowledge and taught me so many things I never knew despite me being a user for over a decade. She walked me through ordering on the screen and even let me go back before finally checking out to check things for the last time. When I was going to pay, my Debit Card was declined. There was this whole thing with having to go to the bank and they let me leave my order with them so I could figure that out. Unfortunately, I couldn't so I recommend you inform your bank about making a big purchase just in case. However, I was able to use Cash. I so appreciated their trust in letting me leave to figure that out then come back to finally pay. Katie also even wrote instructions for me and signed my receipt for my travel scrapbook. I want to give shout-outs to the other wonderful staff I met: Josie who shared a bit of her experience with me. She explained how she handles her symptoms and how the one product I ordered was so delicious. Nia was helping and also joined in on the conversation. She went over the transaction with me before being finalized with Katie. Imani said hi to me and let me know I could purchase the water bottle. I liked that they double checked their products. I wanted the beanie but it was sold out but it's okay and they were so nice about it. Joe was fun to talk to and was very lighthearted, even talking about reality shows. There was two other nice guys I met but I had forgotten to ask them to repeat their names but it was a White guy near the counter and a Black guy with a hat who was near the water bottles and reached them for us. I almost didn't want to leave because I just wanted to stay and hang out and talk with them. I was actually sad to leave. I feel so much better that I picked the right products with Katie's help. I feel so much better knowing I picked the right dispensary to go to for life. I was very nervous and talkative but they were so understanding of my obvious anxiety/OCD/etc....

This Ascend location and another one I’ve been to both have HORRIBLE customer service. The sales associates are flat out rude and I guess don’t like you based on the way you look or something? Who knows what it is these days..

My last experience there, I was trying to use a $5 coupon that Ascend had emailed to me. But apparently, there was some sort of system error and my phone number wasn’t correctly entered into my account/both my and my husband’s names were associated with the account. No idea what this has to do with them sending coupons to my email, but ok; that’s the explanation they gave me.

So, a second sales associate approaches me after the first one had issues with my coupon. He goes “Yeah, so what’s the problem here?” Extremely rude - couldn’t even say a simple “Hello”. I guess they must’ve thought I was trying to pull one over on them? For a $5 coupon? It was like they were ready to kick me out of the store lol.

Anyway, they reluctantly honored my coupon, even though I earned those points to get it. Then, after the situation was figured out, the sales associate loudly calls out to someone across the room named “Alex”, very obviously points at me and goes “HEY ALEX - SHE’S GOOD, DON’T WORRY.” …As everyone in the place stares at me. Yeah, way to draw attention to me even though I’ve done nothing wrong and it was your system’s weird error. The sales associate did not once smile at me the entire time and just gave me an attitude from start to finish.

So, in summation - I will not be coming back to any Ascend location, ever again. Nothing but negative experiences and my final experience here was flat out unacceptable. Will be making sure to spread the word to all friends and family. I’ve been to dispensaries that are much friendlier/welcoming than this...

I will never come here again. Earlier today my boyfriend must have dropped his wallet when walking in after showing his ID. We realized within 2-3 minutes when we went to pay for our order that his wallet was missing. Well someone must have saw him drop his wallet because it was gone with the $400 cash inside.

I asked to speak with a manager after a very nice young lady was trying to make the situation better and immediately help us get a supervisor. I don’t know the supervisors name but it was a very flamboyant male with very short black hair who was awful.

He told us he would take down our name and number and let us know if anything turns up. I asked him if he could check the cameras to see what exactly happened and he kept insisting he’d call us and that we would have to file paperwork with police and he wouldn’t tell us any details on what he sees regardless. Then kept telling me he didn’t know why I wanted him to check the cameras because he won’t tell me anything.

When I told him I just wanted him to see what happened so I could figure out what to do next - he told me he has things to do and it would take at least 20-30 minutes. When I said ok I have no problem waiting he told me he would jump on it with a smirk on his face. We ended up walking out because they were never going to help us.

I will never come to the fort lee location again. Whoever owns this location in Fort Lee should really reevaluate who they having managing this store. I’m sure I won’t be the last customer this individual has an issue with in your...