Verizon — Attraction in Fort Lee

I have been a loyal Verizon customer for over 20 years, and I’ve always had positive experiences at various locations, such as the Montvale store, where the service is excellent. However, my recent visit to the Verizon store in Fort Lee was nothing short of appalling.

I recently went to the Fort Lee store in morning after spending two frustrating hours on the phone with Verizon support. The phone rep, Moe, had tried everything to resolve my issue with an invalid SIM and SOS error message but ultimately directed me to a physical store to get a new SIM card.

From the moment I walked in, I was met with unprofessional and hostile behavior. Brian, an older Korean man with glasses and longer hair wearing a black T-shirt, was assisting another customer and completely ignored me when I entered. The customer he was helping suggested I sit down next to him, but Brian rudely directed me to sit elsewhere. I waited for about 10 minutes before another employee, Patrick, arrived. Patrick seemed ready to assist, but Brian rudely instructed him to check his messages first, causing me to wait even longer.

When I finally explained my situation, Patrick insisted on speaking to the phone rep despite my repeated explanations that all troubleshooting steps, including trying an eSIM, had already been attempted. He then claimed they had no physical SIM cards available and refused to call another location to check for stock, telling me I had to call myself.

The lack of professionalism and the rude, dismissive attitude displayed by both Brian and Patrick was unacceptable. They made no effort to assist me, and their hostility only compounded my frustration. I eventually left without any resolution from this store.

Fortunately, I went to another Verizon location where the staff reactivated my eSIM card promptly and with a much better attitude. It’s disappointing that the Fort Lee store, despite being organized, fails so miserably in customer service.

I hope Verizon addresses the conduct of the staff at this location to ensure no other customer has to endure such an...

WARNING WATCH OUT FOR WORKER BRIAN!!!!! HE LIES, IS SO RUDE AND AGGRESSIVE!! Honestly the worst Verizon store I’ve been to. I preordered my phone here and used this store for many years because due to the convenience of its location. However the workers continues to amaze me on how little they want to help out. My mom got a phone from here two years or so ago and because they were too lazy to back it up for her they sent her home with it and told her to ask her daughter AKA me to do it. I tried and ended up losing so much data because they stopped the backup midway. Then today I had an issue with my phone network(my calls don’t work) and they give me the answer that it’s due to 5G unstable network. How is it that everyone else is able to call, but only I can’t? But yet it’s 5G. Then they tell me that my preorder is coming in yesterday or today, fail to update me and even though fedex is out of delivery on my end of the phone they say to pick it up tomorrow. They also stated that I should fix my call issues tomorrow all at once unless it’s an emergency. My entire family’s calls are not working and failing yet they want to push it to tomorrow for their convenience. It’s the second time I had to file a complaint to the Verizon headquarters. They also won’t give a number to a higher up because they don’t want to...

I recently visited this Verizon store seeking some help, but unfortunately had a very disappointing experience with the customer service. When I arrived, the staff were assisting another customer—which I completely understand—but there was no acknowledgment of my presence. A simple greeting or a quick “I’ll be with you shortly” would have made a big difference.

Instead, I sat down and waited without any communication or update. The staff continued speaking in Korean the entire time, and when I politely asked when someone might be available to help me, the response was, “I’m working with a customer,” followed by silence and no further engagement.

I ended up waiting for over 20 minutes without a single word from anyone. I wasn’t in a rush and I understand if they were short-staffed, but basic courtesy and communication are essential in customer service. A brief acknowledgment or estimated wait time would have made the experience much more respectful and professional.

I’ve never had such a poor experience at a Verizon location before. I hope the management sees this and considers training the staff on basic customer service etiquette—being welcoming, keeping customers informed, and treating everyone with respect...