KAY Jewelers — Attraction in Fort Wayne

I was very disappointed with this Kay's location. We had been shopping for a ring for my fiance. We found one we liked at the Kay's out north and we were told they could give us 15% off, but wanted to shop around a little bit.

After going to other places and not finding anything else he liked just as much he went to this Kay's by our house to see if they had the same ring. He went in and met with Amy and she put the ring aside for us. She told him she would only give him 10% off. So I came in after work to purchase it.

When I was ready to check out another clerk was helping us, since Amy was assisting other customers. I asked her what type of price she could get us since the Kay's out North offered 15% off. She said she would check the computer.

As I was looking for something in my purse, unknowingly, Amy left the customers she was helping and snuck over to the clerk helping me across the room and started whispering things to her. As I looked up she stopped and pretended to talk about something random. Amy then walked away to resume helping the customers she left by themselves, so she could come and whisper to the clerk helping me. The clerk then pretended to press buttons and said 10% off is what we can do. So I asked if that is what Amy was whispering to her about and she said yes. I was incredibly uncomfortable and appalled that someone would be so sneaky to avoid matching the discount at the same store across town.

I found it unprofessional and embarrassing for her to do this, all to avoid giving me 5 extra percent off. Which was the difference of $18.

I will never return after having someone act so unprofessional to save $18 and...

After waiting for over an hour, with one person in front of me and 3 workers, I was finally seen. All I wanted was a watch band for my existing watch. She measured my wrist and sent in the watch to be "repaired". I figured I may have to wait a couple weeks being that it was only a watch band (that I paid $99 for). After 2 months, I received the watch and the band wouldn't even fit a child, let alone me. So I went to the Marion store to drop it off as instructed and the lady there was very rude and didn't even want to give me a receipt. After 2 more weeks I contacted this store again and they said it was sent back in. I am now sitting at 3 months with no watch that only needed a band. I will never ever go to a Kay Jewelers for the rest of my life. Me and my fiance will be going else where for our rings. It was a horrible...

I always go to Kay's @Orchard Crossing because the service I get there is wonderful! All of the employees are very welcoming from the moment I walk in, and I've never been ignored. I have to say that my favorite person there is Trenton. He really goes above and beyond when helping me. He is so patient, and I never feel rushed. I could go on and on about the consistently great service I get, not to mention the excellent quality of every piece of jewelry I've ever bought there! Your employees are the true GEMS of the store and greatly appreciated! UPDATE I went back to my favorite Kay store this week and had the pleasure of meeting Rye. He is wonderful! So knowledgeable and helpful! I will be back soon to shop for my Mom's bday gift! ...