
My son loves trains. We frequent the zoo often and see this empty train station and track all the time. My wife researched how to ride this train multiple times, and we decided to try and ride it numerous times, but it was always closed when we went to check it out. One day we drove by and saw it open, and my wife decided to inquire about the hours of operation. My wife spoke to women at the ticket booth and asked about hours because we rarely saw it in operation. We were told to check the website the day we wanted to ride, and it would tell us if they were open or not. My wife refuted that she had with no luck. The website always says it is open, but it isn't when she arrives. The lady rudely just kept repeating to check the website, no help. So the next time we wanted to try and ride the train, we looked at the website and discovered that they were only open on weekends, from 11 am to 4 pm. So on May 22nd, 2022, we checked the website, and it said Open on their website. We headed out and tried to catch the eleven AM train. We pulled out cash and drove over. It was sunny outside and wasn't windy, and there was no precipitation in sight, and none was predicted for that day. The temperature that day was well above 50 degrees F, which according to their website, the temp has to be greater than 50 degrees, and no conceivable harsh weather. We walked up to the train station with about five other families with kids, and there was a closed sign and no train in sight. Very disappointing. We were ready to give cash and conform to whatever rules they established to ride the train. According to other reviews, this is this business's standard practice and operates at its discretion. Maybe we'll be able to ride this train sometime in the next couple of years. We would ride it once a month if it were more reliable of a company...
Read moreI have always loved this train ride before going into the zoo, but haven't gone in a few years. I read reviews before we went and had low expectations. I also took out cash because of reviews, but that was unnecessary. There is a self-service kiosk that does take cash, but it also takes cards. You are issued a ride card, kind of like the preloaded cards you get at entertainment centers. Also, while there are not painted or railed areas to mark boarding, there was a line and most people were respectful of the line order. Those that weren't had enough of us and the workers telling them where the line was, they gave up. There are still two trains but one broke down while we were waiting, causing a longer delay for us to ride, but we stuck it out (about an hour wait). We were excited when it was our turn and my grandson's were having a good time until we reached the furthest turn around by the basketball hoops in Trinity Park where the train came to a slow halt. The driver was kind enough to back up until everyone was in the shade, and luckily it wasn't as hot with a slight breeze. A couple other train employees showed up with tools and they got the train working again after what seemed like 45ish minutes. It's nice that the concession stand is open again and they had water and drinks available. Overall the staff were nice, maybe not the most friendly, but they were kind. It would have been nice to have the ride credited back for future use, but it won't prevent us from...
Read moreI haven't been in a while. I don't know when the upgrade happened, but it did, and we enjoyed it a lot better. Now, there is a kiosk for self pay. You can pay with cash or card, pretty simple to use, and it gives you a card that they scan for your train credit. There is also a line with rope that forms the line for the train. It isn't hard to see where it begins and where it ends if you pay attention. The snack shack is open now, I can't remember the last time I saw it open, but the snacks are great, and they also take cash or card. The employees were nice and helpful. The train itself is definitely a lot better. It was also upgraded and now seemed a little faster than I remember. Also, you won't get splinters on your behind from the old seats. They also seemed a lot roomier, a tad bit more leg room than I can remember. Price went up 10 for adults and 8 for kids, but for the upgrade, it's worth it. My other nephews are grown now, but we have rode this train since they were kids. Now my youngest nephew and great niece can enjoy it as well. The only thing I can suggest is to fix the parking area. When it's full, you have to park further back, and it's not as level as the front parking. In a car, I would hate to have to drive further back to park. Other than that, we will definitely...
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