My wife and I had a very negative experience with the Lagoons Appartment complex. We toured the complex on the April 17th, and Lagoons employee J. Ramirez said she will get back to us with renting details. We called the office multiple times the day after but could not get in touch with anyone, after which we followed up by email on the 18th and J. Ramirez said "I have sent the Assets Manager a request and am waiting to hear back from him." We called the next day April 19th and got no response then got an email at 3 minutes before the leasing office closed that said that she has heard back from her team and offered us a promotional discount if we move in within 7 days. On April 20th we submitted an application and paid $610. Right after we paid the application fee we received a phone call from J. Ramirez saying that they cannot honor the discount. On April 23rd we received a lease for review. After multiple unreturned phone calls, we followed up and received a response on April 24th: "Apparently there was a typo and the 1,000 off is only applicable to applications submitted within 24 hours of touring. "

Our response was that we tried to get in touch with her during those 24 hours we could not reach her, and after further 6 agreed to honor what we initially agreed upon. This already delayed the whole application process by 4 days. Just waiting on response, which I believe is their tactic.

J. Ramirez sent an email on April 25th saying she did get verbal approval from the management to give the concession and was waiting for written approval so the lease could be amended.

She then said we will get the confirmation of these agreement in writting. Also, in their lease we noticed that there is no CANCELLATION CLAUSE, so we asked for that to be added. DAYS HAVE PASSED BY WE HAVE NEVER EVER RECEIVED ANY OF THE REQUESTED DOCUMENTS IN WRITTING. We called to follow up multiple times no one ever answered the phone.

We had Relocity help us with our relocation, and they then tried getting in touch with the leasing office. They spoke with a leasing representative on the phone on April 26th who let them know that the deposit should be refundable within 72 hours of the approval date if we decide not to move forward with the lease. We were never informed that we were approved. Then R. Calhoun sent an email stating that they we actually have 72 hours from the application date.

We sent an email on April 27th requesting the return of our deposit and then R. Calhoun responded on April 28th and stated the 72 hours were up and the deposit cannot be returned.

From April 20th when we payed the deposit and application fees to April 27th we were trying to receive truthful informations about our lease and conditions of the lease agreement. They were dragging the time for deposit return to expire ( although we never received the real truth about when is the "deposit return deadline date") while we were still confirming with the management lease terms agreed upon before deposit was given.