Ciné Lounge Fremont 7 Cinemas — Attraction in Fremont

I have been going to the theater for the last couple of years with a medical alert service animal with no issues. However, this week I was denied entry due to the service animal. All of a sudden the staff at the theater changed the rules and I was asked for documentation because someone complained that there was a medical alert service animal in the theater. However, by ADA law you can not ask for documentation. I have never been asked to provide documentation since it is against the law, so I do not carry around the documentation. The following clip is from the government ADA website:

In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person’s disability.

As a result, I feel I was discriminated against for having a medical alert service animal. I was not allowed to see the movie. It looks like the establishment does not follow the laws. I strongly believe the staff needs to be better trained in regard to ADA law. I do own multiple business in the Bay Area and extremely knowledgeable with ADA law and ADA code violations which I noticed in the establishment.

Sometimes it is best to handle this type of situation with the US Department of Justice Civil Rights Division and then let that first step spiral to further ADA investigations that may include website, operations, and building code violations in regard to...

The Soda machine was not dispensing ice, I reported to the front desk that both the soda machine was not working. The Lady in the front desk with a very trolling tone asked me to push the lever (as if don't know how to use). She told many of the people don't knowhow to use it generalizing. I told her I tried both and then only approached them. She did want to fix the issue and started accusing me and try to walk close to me. I asked her to step back and she was not listening. Another Co-worker came to me said he would refund the order. The Lady still making a scene.

Then went to watch the movie and another movie was running all the other customers were waiting outside. No courtesy in the front desk to inform the previous movie still running. We have to 30 mins over the original time.

The Lady again approached me that she spoke to the management and asking to return the ticket to get a refund and not allowed to watch the movie literally threatening me. I asked her to connect me to the management, then she did not answer and went back.

I have never experienced such bad behavior. Hope management Reads this and takes the necessary action. Need to understand Indian movies now available and good theaters across the Bay Area.

Very rude lady making every customer miserable. The Lady repeatedly said “do not come again here” very unfair to...

I absolutely love Cine Lounge in Fremont! From the moment you walk in, you are greeted by the most lovely people who make you feel right at home. The cozy ambiance of the theater is like no other, with comfortable seating and a warm atmosphere that makes you never want to leave.

The staff at Cine Lounge go above and beyond to ensure that your movie-watching experience is top-notch. They are friendly, attentive, and always willing to help with any questions or requests. It truly feels like a personalized and special experience every time I visit.

The selection of movies at Cine Lounge is fantastic, catering to a wide range of tastes and genres. Whether you’re in the mood for a blockbuster hit or an indie gem, they have something for everyone. The sound and picture quality are also top-notch, creating an immersive and enjoyable viewing experience.

Overall, Cine Lounge in Fremont is my go-to theater and I can’t imagine going anywhere else. The combination of lovely people, super cozy ambiance, and fantastic movie selection make it a five-star experience every time. I highly recommend checking it out for your next...