Halo Head Spa Frisco — Attraction in Frisco

I was extremely disappointed with my experience. I specifically requested an African American specialist in my booking notes, as I wanted someone who could cater to my hair type and needs. If this request could not be fulfilled on the day of my appointment, I would have appreciated being rescheduled. Instead, I was assigned a specialist who, while polite, clearly lacked experience with clients like me.

The service was subpar. The specialist made comments that showed unfamiliarity with my hair type, such as repeatedly expressing surprise that my hair was not as tangled as expected. She also refused to blow dry my hair fully, citing that I had “too much hair.” I emphasized before we began that I needed someone with expertise in my hair type and similar ethnicity, but my concerns were dismissed. Instead, I was told I’d still have to pay a 50% fee if I canceled.

I left feeling unheard and dissatisfied. I spent $165 and have nothing to show for it. If this business is expanding to Dallas, I strongly recommend hiring a more diverse staff to better serve all clients. It’s essential to have specialists who can guide clients through the process, offer helpful hair care suggestions, and provide an inclusive and professional experience.

Unfortunately, I cannot recommend this place to anyone, and I will not be returning. I’d honestly like my money back but sure that wont happen. So women of color strongly consider not going to this establishment unless you know which specialist you’ll be booked with knows how to be of...

First time customer I booked services for 8/20. I was in a car accident which required me to have surgery on 8/20 and was in the hospital for 5 days. I reached out to the business after my appointment date to ask for a refund on the charge I was billed due to missing the appointment. I explained my situation and was told I can apply the charge at a later date when I am able to reschedule.

This was a bit insensitive considering my circumstances and the way it was kind of brushed off wasn’t encouraging to me to want to be a customer down the line.

With my recovery journey, family circumstances, hospitalization, follow up care, and everything involved with coming out of a traumatic situation…rescheduling a hair appointment is the last priority for anyone in my situation and any funds you have during trying times like this is valuable to me and my family.

Holding funds till a customer can come back considering the circumstances seems insensitive and unethical. This is just adding to a list of things I have to worry about while I heal.

This company should have a better refund policy on cancellation for situation that are out of a clients control or at least show some compassion in their policy for cancellations due to extreme...

Chloe is amazing !! This was my 4th visit at Halo Head spa..each time my experience there outshines the last! I had the head spa and facial (HIGHLY RECOMMEND!!) Chloe is an absolute queen!! When it comes to your facial and massage, she knows what she's doing! She made me feel comfortable and asked all the necessary questions to help make my experience with Halo Spa top tier! I highly recommended her! Everyone is amazing, no matter who helps you, your experience will be such a pleasure. I came to Halo Spa with the expectation of having a relaxing experience, but after my previously visits, I began to notice a difference in my hair. I have thining 4C hair that doesn't grow in certain spots due to years of having extension. But just after a few visits to Halo, my stylist has noticed a difference in my hair. Their products they use on your scalp are wonderful. My hair starting to grow and feel softer. I know not everyones experience will be like mine, but I have notice the difference and love the results I am having. I have even taken my son and he loves it! Check out Halo Head Spa..you won't be disappointed. I promise!! Ask...