Michaels — Attraction in Garner

One of the worst experiences, EVER. Wanted to order and do curbside pickup which I've never done before so I called the store to see how long it takes them to fulfill a pickup curbside order, which I only had 2 items. I was told about 2 hours. I live a ways away and I had some other things to do so after about an hour I headed into town. After I finished my other shopping, I tried to call the store to see if my order was ready. They put me on hold for about 15 minutes and never came back. I went ahead and drove and stayed in the parking lot, calling the store again. The girl that answered said yes I remember you don't hang up let me get my manager but she did say it takes 4- 5hours to fulfill an order, but she will check to see if it's ready for me. I wonder to myself how it could take 4-5 hours when ordering for same-day curbside service has to be done by 3:00 and they no longer do curbside service after 6:00. That didn't make any sense to me. I waited on hold and after about 45 minutes I walked into the store. Still no one could tell me if my order was ready. Stayed on hold to see how long it would take until somebody actually took my call. As I was in the store, I became aware of two other people in the store looking for their orders that they never got notification as well. I finally got someone to help me and basically they just said well I could go get the items myself if I wanted. Nobody seemed concerned that people weren't getting their orders fulfilled. Mind you I am still on hold and after 1 hour and 15 minutes I hung up the phone. No one ever answered my call after I was put on hold. I got my items and was told my order would be canceled, but then the next morning I received a notice that my order was ready. Lol. Then I finally received an email saying my order was canceled. I think I will just save my time and frustration and go to Joann's fabrics next time. I won't have this problem. Order online and use curbside pickup at...

I'm slightly partial because I use to work here, so I'm going to write this review from both a former employees stand point and from a customer stand point as well.

The store is rarely clean. This is a mixture of the store being understaffed, of customers being lazy and not putting things back, and of the replenishment team not doing their job properly. They rarely, if ever, have enough people working at this location. There is usually a manger there, a cashier, and a floor associate. Then, wheb registers get backed up, the floor associate must go help. This pulls that one person helping customers off the floor and puts them on register where they can't assist customers in locating items.

I will give them this, the employees are friendly. When you can find someone, they are more than helpful and are willing to take time to help you find what you need for your project.

The register lines are slow. On weekends, expect to wait in line for a little while, because, again, they are understaffed.

As for custom framing, yes, it is expensive but keep in mind you are getting a frame built CUSTOM for you. It's going to cost some money. Anything custom made does. I had a custom frame made on black Friday for my mother and I can't describe how happy I was when they completed it. It was stunning.

This is a good Michael's. The location is convenient, the employees friendly, and they'll have most of your...

A busy store indeed! And, on the messy side. Not sure there are enough employees working there. Anyway, being only 12 days out from Christmas, many things are picked over. I was surprised to see sale items between 50 and 70% off in the Christmas/Holiday section out front.

The reason(s) for the 4-star rating are as follows: 1) long lines for the registers (mostly self-serve), 2) blocking of the self-service corridor of those waiting for a "live" person - makes it difficult to exit the store being so narrow, 3) your yarn selection isn't what it used to be (are knitting and crocheting becoming obsolete :( ? ) - not enough brands like in years past, and finally, 4) shopping carts - when they are left out in the cold, are not comfortable on un-gloved hands.

Still, it's a pretty fine store. The prices are good. It's a place where you can dream of a craft room in your house - once all your kids have moved out. Just joking - mine are all away on their own. I still don't have a craft...