Best Buy — Local services in Garner

I recently bought an iPhone 16 Pro Max at Best Buy in Garner, attracted by an enticing offer from AT&T. However, what should have been a simple purchase turned into an absolute nightmare, and I regret ever walking into that store.

First off, the AT&T service was far from what I was promised. I encountered constant signal issues that AT&T failed to resolve despite hours spent on the phone and in online chats. Nothing they did improved the service, so within 24 hours, I decided to return the iPhone for a full refund. That’s when the real trouble started.

The return process at Best Buy was a mess. I was caught in a back-and-forth between AT&T and Best Buy over who was responsible for canceling the contract. AT&T said Best Buy needed to cancel it, while Best Buy insisted it was AT&T’s responsibility. I spent countless hours on the phone with both companies, repeating my situation over and over, and it felt like no one was willing to take responsibility or offer a solution.

Even after returning the phone to Best Buy, the problems didn’t stop. I had to go back to the store FOUR days later to get them to cancel my AT&T contract, after a complete lack of help from the staff. The employees at Best Buy were rude and unhelpful, except for one manager who actually tried to assist me. I had to spend even more time on the phone with AT&T while sitting in the Best Buy Mobile area, where I was completely ignored by the employees, who just disappeared into an office.

Eventually, after hours more on the phone with AT&T, I finally managed to get the contract canceled. But the whole experience was extremely frustrating and wasted so much of my time. I shouldn’t have to go through this in 2024 — working with two different companies to cancel a mobile contract and return a phone should not be this complicated.

I’m thoroughly dissatisfied with both Best Buy in Garner and AT&T. The lack of communication, the wasted hours, and the awful customer service make this one of the worst experiences I’ve had with any company. I will not be returning to Best Buy or recommending...

Best Buy has been slowly going downhill and the past few years have apparently accelerated that slide. I went in today to purchase a Google Watch. Simple, easy task. I walk in and go straight to the wireless area. There are four people in one space when I get there. I walk around for roughly 5 minutes time looking for the watches and see everything but the Google Watch. Finally one person comes over and asks to help. I inform him I'm looking for the Google Watch, he starts to take me "directly" to where they are then stops remembering that there aren't any on display. Well I didn't need to see the displays, I just needed to purchase a watch. He then asks which one I'm looking for and I tell him the one that connects directly to my phone on Verizon. We then walk away, he goes behind the rope and has a quick conversation then comes out and shows me the black LTE watch on his hand held. Yes that's the one I want. Ok, we don't have any so they'll have to order one. No thanks, which one do you have in stock that matches what I want, but isn't necessarily black? None, there are none in stock.

Normally, this would not bother me and I would work with them to find out what the best case scenario is for me to get what I was looking for. But for some reason, the fact that noone came out to help when I was walking around obviously not seeing what I needed for approximately 5 minutes just irked me to no avail, so thanks but no thanks and I leave.

Seriously. If you want the brick and mortar store to stay in business, get better employees who pay attention to the customers instead of carrying on their conversations and ignoring the customers.

P.S. - I don't know exactly what the conversation was about, and it very well could have been work related, but experience tells me that was...

I don’t know what happened to Good customer service and I usually don’t write reviews but Best Buy has really become terrible and so unprofessional. We ordered a refrigerator that was suppose to come 11/3 we were not told until the day before that there was a delay and the new deliver date is 12/3, on 12/3 some delivery guys come but without the refrigerator they came to to set us the water system, they told us they weren’t sure where the refrigerator was and that we should go to the store. We go to the store in Garner where we made the purchase and spoke with someone who ordered us a different fridge that would be delivered 12/8. They came to deliver it and parts were assembled wrong and the delivery guys said we need to call customer service to set up someone to come fix it. We called same day and they couldn’t do anything because the delivery guys had to close out the case, next day I called again and spoke with someone who sent up a appointment for them to come 12/12 … well no one came, not a beep….. I called again 12/15 and spoke to Carlos and told him no one ever showed up and now a new appointment has been set for 12/19 because that’s the earliest time. Very unprofessional experience, customer service has gone out of the window. And the guy at the store who was Xavier even though helped get us a new one had a bad attitude! If you are burnt out from your job, please get a new one, no one is forcing you to do what you do. No one should have to experience what we have and both of my parents are in there 70’s and if I wasn’t visiting home my parents would have a hard time getting done what should have been done to begin with. Really sad customer service. We will not be shopping at bestbuy again and I will tell everyone I know how bad the...