Mor Furniture for Less — Attraction in Glendale

I will never set foot into a Mor furniture store again. First off, we spent 32(k) dollars in the Glendale store when we purchased our home 2 1/2 years ago. We decided to purchase the extended warranty for our furniture to protect our investments (500.00).

When the massage motors in our adjustable bed went out, it was like pulling teeth for the store to honor its extended warranty plan. At first, they said they couldn’t find our warranty, then they tried to tell us it didn’t cover the bed, then it took forever to get a technician out. When the technician came to our home to inspect and verify our claim, I also showed him how the burned out motor burned through our adjustable bed into our very expensive mattress.(5,000). The technician agreed that the four motors needed to be replaced and he submitted the work order. Two weeks later, the parts were delivered at our door only to find out that they were the wrong parts. We called customer service and were told to open the box and take a picture of the contents, which I did. In addition, I sent photos of the additional burn damage to the bed and adjustable bed. The rep who received the pictures agreed that they were the wrong parts and told me they would send out the correct part.

3 1/2 months later, we still have not received our parts. I have called numerous times only to get the same response. They must be reading off the same cue card. I’m always told that the parts are delayed, or I’ll look into it and get back to you Only to have them not get back to us, or tell us that they are in back order. As of today’s date, 7/3, I called once again only to be told that they have to send another technician out to inspect the bed and the parts that came three months prior. Once again, I advised that I had already sent the photos and told them the gal who received them agree they were the wrong parts. I was further insulted when the rep told me he spoke to the gal in question and she did not want to talk to me, instead said that now that they were the right part. The part in question is a softball size motor that inserts into a pocket at the head and foot of the adjustable bed. The parts that were sent were the motors to raise and lower the foot and head portions of the adjustable bed, two obviously different parts.

I explained that in the beginning, I didn’t push to have my bed and adjustable bed replaced and was satisfied with just the motors being replaced. This passive behavior of mine has gotten me nowhere. This company has repeatedly treated me as if I was an ignorant clown who doesn’t know the difference between Parts. I have decided to take legal action and will never set foot into another Mor furniture store. Do not spend the extra money for the extended warranty as they do not back up their warranty. After spending $32,000 cash money you would think that somebody would said don’t worry, sir. We will just replaced the entire adjustable bed, especially after all the waiting and hassle I’ve gone through, but no. Mor furniture in my opinion Is not reputable, and not worthy of another...

What a great experience at Mor (first time customer). We had very specific things we were looking for in a new sectional. We went to about 5 different stores, and had varying degrees of success but in the end, the options were either too expensive (for the quality we felt we were paying for), not the style we wanted, not our preferred color, or not the size/configuration needed. Not to mention the highly engaged (to put it nicely) sales people specifically at Ashley and less-so but still at American Furniture. Mor had the most comfortable, well built, and stylish sectional we had found on our two day search. It was priced on the high side ($5K after everything), but you can see every dollar of that in the build quality. No pressure salesman (Tim) as well. We actually came and looked, talked price, and went back to Ashley to compare with what they had. Tim gave us a "see you later" and his card and that was it. No last ditch effort to keep us in the store. Meanwhile at Ashley, I had to endure a solid 10 minute timeshare-style monologue about their financing, warranty, etc, etc, etc. In my opinion, if you're spending this long telling me how well protected I am, I'm probably not and there's a reason your customers are seemingly concerned with longevity.

Couldn't be happier with the furniture now that it's installed. A bit of a wait and it came in two shipments but hey, supply chain is what it is. It actually arrived earlier than quoted so it's hard to complain!

Will definitely,...

Update: the material that covers one of the handles to recline has unravelled. There is a metal bar across the back of one recliner seat that can be felt when lying on it. The automatic recliner doesn't recline as far as the manual one (3 total recliners on this couch). We had their extra warranty (never again) so they sent a 3rd party repair guy. They said nothing was covered except the handle which would arrive at my home in a few weeks. The incorrect type of handle arrived. I decided I don't even want to deal with them again so the handle sits in a box. Mor never contacted me to see if the arm came or if the work was completed. Goodbye Mor.

We purchased a beautiful sectional sofa today with the help of Lisa Peck. We were undecided as to style so she asked us the right questions in order to understand our needs better. She showed us a variety of options and then patiently waited while we discussed and mulled it over. We had our choices narrowed down to a few options and Lisa kindly worked up pricing on each one for us to compare. The piece we bought is the one that we could have sat comfortably on all day long, and it's beautiful to boot. We're so excited for it to be delivered....