We were excited to visit Glenwood Springs. We stayed at this hotel. Very popular for families and kids. We paid for a suite here. Room was run down. First, the lights didn't work, so we called in for maintenance. The front door didn't close all the way and was loose . It was VERY noisy all night long with kids yelling and running up and down the halls outside our door, so we hardly slept. At night, when it was cold, we wanted to use the fireplace. Messed with it for an hour, and it would not turn on. The next day, we called to have it fixed. The maintenance guy couldn't fix it either and said he needed to order a part. We asked for a different room, but they said they were 100% full. The game room in the basement was smelly and dirty. Everyone who brought their dogs to this hotel was down there and poop was seen in the halls. Half the games were broken. On the last day, we decided to do laundry. The machine took our quarters but didn't turn on. Again, maintenance was called, and they said it won't be fixed for 4 hours and to give our clothes to the main desk to wash for free (never got my quarters back). So I did. It was check out time, and they said i needed to leave so they could clean my room for the next guest. I got my laundry back and hurried out. After explaining my whole ordeal to the manager (hoping for a discount since we had so many issues), the staff gave me the cold shoulder and charged the full price and didn't show any regard for all the issues. Once i got home and put my laundry away, I realized we were missing a lot of clothing items. Including brand new expensive jeans and top. I called the hotel to ask about it and of course they have no clue about even washing our clothes at the front desk. I assume my clothes were stolen. They said they never even washed any clothes. Seriously?? I double-checked the room before we left to make sure nothing was left behind. We Will never return to this hotel again.