If I could ZERO stars, I would. I typically would brush off an inconsiderate person, but this time, NO. If anyone knows anything about hospitality and treating guests in their establishment kindly, fairly, and respectfully the people and management DON'T. I booked a hotel for Friday night, and as my family was starting our journey to Glenwood Springs, I went to look for our itinerary and couldn't find it in my email. I called the inn, and they were not able to find my reservation. I told woman on the phone (Donna) to hold another card on file and when we arrive ( about 2-3 hours later) I will give her my original to charge, once I can figure it out, but not to charge it. It was Labor Day weekend, so I wanted to ensure we had a place to sleep. During the drive to Glenwood Springs from Denver ( stopping in Buena Vista) I realized the reason why I could not locate the reservation was because it was a different hotel I reserved (Glenwood Springs Inn vs. Glenwood Springs Hotel), an easy toss up. As soon as I realized the misunderstanding, I called Donna and explained the situation. She began to act extremely rude to me on the phone, and told me it was too late, and she went ahead and charged my card!! >: ( I explained that I had not signed anything, or gave her permission to charge it, only HOLD it, and she refused. It was the worst treatment I have had in a long time and super upsetting. My partner tried to reason with her, and help us out, as we are a young family, and she claimed to be the manager, BUT NO. She seemed to think it was okay to take $280 for one night, and we were NOT EVEN STAYING THERE. She was mean and rude and I HIGHLY RECOMMEND NOT staying there, it looked like a dump anyway. It was a such a sour start to a really fantastic weekend. We have disputed and still waiting for that unnecessary charge to be removed.