Hampton Inn Glenwood Springs — Attraction in Glenwood Springs

Worst experience at a hotel, EVER! Our daughters (16 &17) asked to go to the pool. After about 15-20 mins we get a panicked call from them that the ceiling tiles came Crashing down on them. We Run down the stairs bc the elevator barely works and find them with 4x4 tiles around them, on them, shattered everywhere. Both injured from a ski race, one on crutches and the other with a shoulder tear cannot safely reach their shoes and crutches to escape the mess. My husband has to clean up all the tile mess bc the night receptionist was so shocked and unsure what to do. We get the girls back to our rooms to calm down; one of them has a contusion from the tile hitting her in her head. At that time we notice all the mold growing in the grout, on the tops of the tables, and the wall where the tiles just fell from. We also note the same situation of loose bubbled drywall with heaving tile on it in the same area and directly across from where they were sitting. Also noted were two box fans when we later asked the manager he was in agreement with us that our statement that the dehumidifier was not working was in fact true. It took 2 1/2 days to finally speak to the manager who became very defensive, argumentative and refused to go into the pool area with us to examine the pool room. We asked for him to call us on several occasions, we waited around until almost 10 AM Him to come in as his staff says he’s typically in on Saturdays between nine and 10 and he never showed up. We caught him Chance as we were leaving Sunday morning. He was dressed so unprofessionally that it matched the level and degree of the hotel staff and pool. It makes sense why is in shambles when one cannot even be presentable for the position they are in. Between the time of the accident and the following morning more tiles had fallen off the wall and they simply had a contractor in their spackling over the mold where the tiles had bent. The pool should be closed down for major repairs but was open with little kids playing and a door propped open to help with all the condensation since clearly the box fans were not working nor was the dehumidifier. This was not a recent issue as I had stayed here a month prior and the box fans were up, and there was immense amount of condensation throughout the entire pool area. So much so that my daughter and I only stayed for about 5 to 10 minutes before we felt uncomfortable. I would not recommend staying here as the manager seems very unresponsive and unprofessional too many complaints. I have read numerous reviews online and find that he is always defensive and unhelpful. There is a beautiful Holiday Inn directly across from this hotel in the same parking lot and if you want to stay in basalt, the element is Gorgeous and their pool is not painted grubby...

Our stay at the Hampton Inn in Glenwood Springs was the worst hotel experience we've ever had. For the high price of over $400, we expected a clean room, especially given our experience with OTHER Hampton Inns in the past. We were in for a rude awakening.

Upon arrival, we noticed a strong cigarette smoke odor on the third floor, this was surprising since it seemed they were allowing smoking in the rooms or hallway. The smell was even present in our room, prompting us to investigate further. We discovered SOILED sheets on the bed, either unchanged or unwashed. There was also a red, blood-like substance on the bed cover. To our further dismay, we found a prominent blood smear near the bathroom light switch—an obvious oversight by the cleaning staff.

At this point, we decided we could not stay. This was meant to be a romantic weekend, and the conditions were utterly unacceptable.

The most frustrating part has been the attempt to get a refund. We were assured by the front desk that a refund would be approved, despite booking through a third-party credit card site. However, for over a week, Hilton has been unresponsive to calls and emails regarding the refund, and their managers seem as neglectful as the property itself. While I understand non-refundable terms, I believe Hilton should take responsibility for such a horrific lack of upkeep.

The thought of that room still makes me cringe. A $400+ per night hotel, even a Hampton Inn, should never provide such a disgusting experience. I've stayed at many Hampton Inns, and none have been this nasty. I rarely leave bad reviews, but if I'm losing money on a gross room, I feel it's important to warn others about this specific location. If Hampton Inn ever makes things right, I will update this post, but the ball is in their court.

Update 8/23/2025: This hotel is absolutely the worst. Since their reply, I have called the number they provided in response to this post six times. The manager is said to be at lunch every time I call, even as early as 10:20 AM. I suspect the staff has been trained to use this as an excuse because the manager knows the hotel is trash and doesn't want to deal with complaints. The hotel has also ignored at least five attempts by my credit card company to reach them. While the $400+ is no longer my primary concern, I feel they feigned interest in customer service by responding to the thread, yet continue to give me the runaround. Others should know how this place operates. I would avoid staying at this place as if it were the plague, based on our experience, it very well could have the plague....

Worst hotel staff Ever! I travel for a living, have a great job, stay in over 50 hotels every year, most of them in the US. This is the first hotel review I have ever done because the service was so incredible horrible. I booked 2 rooms through the Hilton app, confirmed the 2 bookings the day prior with the Hilton Diamond Desk because after calling the Hampton Glenwood Springs 4 times directly the day prior over a period of 4 hours, twice they never picked up, and twice I was told to call back "they were too busy to talk to me." So I resorted to confirming my reservation with Hilton directly. When I arrived the next day at 245pm, having confirmed by phone I could check in at 230 pm, I was told "I could not check in". Finally they checked me in. At that time, I confirmed my second hotel room was reserved for my co-worker who was fortunate to have his wife and infant son traveling with them. The front desk confirmed it was. I then asked if he could check in without me, and reserved a crib for their baby. I left for dinner at 6pm, again confirming with the new desk agent on duty that the second room could be checked in without my presence, and giving my co-worker's name to them. The assured me that was acceptable. While I was in the middle of my nice dinner I had planned at my favorite restaurant, my co-worker called stating the Hampton Inn would not let him check in without me present! After several conversations, I cut my nice dinner short, grabbed my check and walked the half mile back to the hotel. By the time I arrived about 30 minutes later, the following transcribed: My co-worker, with wife and infant son in tow, were given a room... too bad it was occupied and there was not enough room for 5 people.. plus the other couple did not want a baby in their room. When they went back down to the front desk they were told "Oh sorry, we just gave out the Last Room!" So they were given a room at a lesser hotel next door, and offered No Assistance getting their bags over there, infant in tow! I filed a complaint with the Hilton Diamond desk, and the Hampton according to the information given me, just closed it out and ignored it. The Hampton never approached me on this incident in any way! It appears to me the hotel staff is undertrained, and understaffed. This to me is an owner / management problem. I think you get where I'm going with this. If you want to be treated with a take it or leave it attitude... go to the Hampton Inn in Glenwood Springs, that is my experience. For me, anywhere else in Glenwood Springs is better, and I've stayed in...