Worst experience at a hotel, EVER! Our daughters (16 &17) asked to go to the pool. After about 15-20 mins we get a panicked call from them that the ceiling tiles came Crashing down on them. We Run down the stairs bc the elevator barely works and find them with 4x4 tiles around them, on them, shattered everywhere. Both injured from a ski race, one on crutches and the other with a shoulder tear cannot safely reach their shoes and crutches to escape the mess. My husband has to clean up all the tile mess bc the night receptionist was so shocked and unsure what to do. We get the girls back to our rooms to calm down; one of them has a contusion from the tile hitting her in her head. At that time we notice all the mold growing in the grout, on the tops of the tables, and the wall where the tiles just fell from. We also note the same situation of loose bubbled drywall with heaving tile on it in the same area and directly across from where they were sitting. Also noted were two box fans when we later asked the manager he was in agreement with us that our statement that the dehumidifier was not working was in fact true. It took 2 1/2 days to finally speak to the manager who became very defensive, argumentative and refused to go into the pool area with us to examine the pool room. We asked for him to call us on several occasions, we waited around until almost 10 AM Him to come in as his staff says he’s typically in on Saturdays between nine and 10 and he never showed up. We caught him Chance as we were leaving Sunday morning. He was dressed so unprofessionally that it matched the level and degree of the hotel staff and pool. It makes sense why is in shambles when one cannot even be presentable for the position they are in. Between the time of the accident and the following morning more tiles had fallen off the wall and they simply had a contractor in their spackling over the mold where the tiles had bent. The pool should be closed down for major repairs but was open with little kids playing and a door propped open to help with all the condensation since clearly the box fans were not working nor was the dehumidifier. This was not a recent issue as I had stayed here a month prior and the box fans were up, and there was immense amount of condensation throughout the entire pool area. So much so that my daughter and I only stayed for about 5 to 10 minutes before we felt uncomfortable. I would not recommend staying here as the manager seems very unresponsive and unprofessional too many complaints. I have read numerous reviews online and find that he is always defensive and unhelpful. There is a beautiful Holiday Inn directly across from this hotel in the same parking lot and if you want to stay in basalt, the element is Gorgeous and their pool is not painted grubby looking green.