My family took me to Smoke Modern BBQ for my birthday, which was around April 5, 2023. I have had many birthdays at your establishment and they have always been wonderful. This particular evening, not so much!

I live in Basalt and always went to the Smoke in Willits. I love the ribs and all the other meats. Especially love the brussels sprouts, however you did not have them or they were not offered.

My daughter , son-in-law and granddaughter came from Castle Rock to celebrate, my younger daughter and finance came, my husband and myself and another friend. We were seated at the front of the restaurant by the kitchen and all the goings on. Which I wouldn't even think anything of except that the restaurant was practically empty at that time. Our waitress knew it was my birthday and my husband made a joke when we ordered drinks and said does she get a birthday margarita. She didn't crack a smile just turned around and left to get the order. The food of course was delicious, but as I told you I did not get to have the brussels sprouts. I ordered a full rack of ribs so I could take some home. She never came back to refill water or ask if we wanted another drink. All the waitstaff was standing by the counter up front (which was a little uncomfortable, because it seamed like they were just looking our way while we were eating and it was apparent there was nothing for them to do). At the end of the meal, she never even asked if we wanted dessert, she had the ticket all totalled up and put it on the table. My granddaugher had picked out a dessert that she really wanted and was waiting to give the waitress her order. That was about the last straw when we had to leave with her so disappointed. Not that the waitress acknowledged a birthday dessert for me or anything like almost all upscale restuarants do.

I really thought you, the owner, should know about how your staff treats people at their discression. I get that she could have been having bad day, been in a bad mood, didn't want to be there or whatever. I have always beleved that if you work with the public, you need to put on a smile and be nice to everyone. If you can't do that, then go do something else.

Have been very upset about this since it happened and this is the first I have seen a section to write comments.

Thank you for listening! Sandi Spracher 304 Original Road Basalt, CO 81621