Mesa Jewelers — Attraction in Grand Junction

I recently got engaged and was so excited to have my ring properly fitted, since my fiancé designed and purchased the ring, special just for me, from an online retailer. I wanted to have it resized locally instead of sending it back and being without it for weeks. Based on several recommendations, I visited Mesa Jewelers in Grand Junction, hoping for a good experience.

Before I visited, a family member was sweet enough to call to see if they would resize a ring not purchased from their store. She was told they wouldn’t, which was disappointing. It was also mentioned that other jewelers in town, most likely, wouldn't resize or service my ring. But I hoped speaking with them in person might allow for some flexibility or guidance. I visited the store and spoke with Chris, the owner. Unfortunately, I was told again that they do not resize rings unless purchased through them and that they wouldn’t size my finger, as that service is “reserved for paying customers.” Which made me feel like I had no other options.

When I asked if there was any way they could help, Chris told me they would only consider helping if I purchased a wedding band from them. Otherwise, his only suggestion was that I return the ring to the original retailer, after he photographed it, and have Mesa Jewelers remake it for $1,600. Not only did it make me feel like that was my only option, I found it to be an incredibly pushy sales tactic, especially after denying basic customer service. I was visibly upset and began to cry, but there was no empathy or effort to make an exception or offer genuine help—just a hard sell to spend more. He then offered to show me a 1 karat pear shaped diamond thats similar to what’s in my engagement ring, adding another layer of pushiness to purchase through them.

I left their store feeling humiliated, disheartened and deeply disappointed. Thankfully, I took time to reach out to other businesses in town and another jeweler helped me. No questions asked. Thomas Hunn Jewelry immediately welcomed me, sized my finger, were transparent about resizing costs, and even offered solutions to help with fit until I decide what sort of wedding band I might like to have designed to fit seamlessly in with my engagement ring.

I will never recommend Mesa Jewelers to anyone. Their lack of compassion, customer service, and pushy sales approach left a lasting negative impression. I’ve shared this experience with friends and family and encourage others to support jewelers who treat people with kindness, ESPECIALLY during...

After becoming engaged a few days prior, using my Great Grandmother’s 100+ year old ring, I wanted to shine it up, and make sure the stones were secure. Living downtown, my first stop was Mesa Jewelers. I was unsure what they actually did outside of sales but having been in before, and impressed by the operation, I knew they could at least point me in the right direction. Andrea immediately came out from behind the display cases and greeted me with a smile. I told her the story of my ring and how special the original love story was, and how it was continuing on in my own love story. It is clear that Andrea is in the right line of work, as she was enamored by my story and my ring. She took a look at the ring and noticed the center stone was a bit loose. She told me that they took care of everything in house and what the process would entail. She made me feel so comfortable leaving such an important heirloom with her and Mesa. It would be ready for pick up on Friday. My fiancé returned to town and was able to pick it up with me. Andrea was there again to close out this transaction. She showed us my ring, and it was prettier than maybe ever! Andrea showed us wedding band ideas as well as bands for my fiancé. As we are moving out of state purchasing said items didn’t make sense as what I need would be custom. Though they can accommodate shipping, etc. Andrea was so helpful even though her commission on my transaction was minimal. She went above and beyond. I would recommend she and Mesa to anyone in this valley and beyond. They are true professionals and their showroom is absolutely stunning! Thank you Andrea and Mesa...

I went into Mesa Jewlers with my fiancée looking for a wedding band to go with my engagement ring. When we walked in we were greeted by a nice girl who was helping us. She showed us some options, none that were “the one.” She then asked a guy associate if he had any other ideas, this is where it went to absolutely the worst interaction I would expect during wedding band shopping. He showed me a ring that I actually absolutely loved, and probably in any other situation would have pushed for. However, this guy, who never introduced himself to us, then basically took over (the girl who we had started with left) was so incredibly high pressure. While me and my fiancée were talking he would continue to ask what I would change, or what I didn’t like and if there wasn’t something I should buy it. Then he offered us a reduced price only good for today. My fiancé shared his concerns that were not just the price but also a few other points that the sales associate just brushed off and continued to play at my emotions of loving the ring. It felt so dirty. He wanted an answer right then and there when we were very clear that we needed to discuss just the two of us and wanted some time. He didn’t offer us any privacy to talk without him in my ear pushing for the ring. Like I said, had he given us even a second to talk, we would have probably gotten the ring after an opportunity to talk just the two of us. After all the good things I have heard about this jewelry store I am very disappointed and will not...