Chicken N Pickle - Grapevine — Restaurant in Grapevine

It's not common sense to start a tab without the cardholder's consent or knowledge.

After a fun night outside with family, my 5-year-old wanted something to drink on our way home. I went inside, got in line, and ordered a fountain drink, fried pickles, and fries. I paid and was given a number. Two other family members had the same thought and they followed the same process. We ended up staying longer as the kids were bonding.

We got up to leave and were told we needed to close our tabs. One of the family members had been here multiple times and said she never had to do that, but we all said okay. This is where the poor service begins.

The young worker, whom I commend for working, had a very inefficient process. There were 3 tabs that needed to be closed, and she would go back and forth asking names, writing them down, and trying to find them. This process took about 10 to 15 minutes, either because she did not write the name down correctly or could not find the tab for some reason. I offered to give her the cards we used to pay several times, hoping that would make it easier, but she declined. Finally, she brought someone to help (Gabrielle), whom I assumed was a manager of some sort. She made it worse!!!

I offered some feedback to Gabrielle, saying this process was inefficient. I asked if they could put a sign at the register saying tabs were being opened or to close a tab right away, or for the workers to verbalize that a tab was being opened. That way, we would not be held up when trying to leave. Gabrielle was dismissive, patronizing, and condescending. She told me it was common sense to close a tab and that signs were posted on the way out to close your tab. I explained to her that, in order to close a tab, I would need to know I have a tab. She said the servers normally mention this. I walked to the front and ordered a drink to test her theory, and the same thing happened. I was not told, and I saw the attendant grab the receipt, ball it up, and throw it away.

I told Gabrielle this must be a training issue. She explained that the reason for making sure the tab is closed is to ensure we are not being charged for the wrong thing. My father-in-law also bought a drink, and they were unable to find his tab. Gabrielle came back saying, "We could not find the tab, but it's okay. They probably put it on someone else's tab, and it's okay." He offered to pay, not before checking his account to see if he was charged, and indeed he was. This means she and the establishment were willing to have someone else's card be charged for a purchase they did not make, which exposes the fraudulent nature of this practice of automatically opening a tab without a customer's consent.

I should not have to read about your policies online before dining at your restaurant. It should be made simpler for first-time guests that you automatically have a running tab that could possibly be fraudulently charged, and then we have to deal with the inconvenience and time.

This entire process took almost an hour! You have a sign saying it's cashless. Have a sign to get consent before opening a tab, or just close it right away.

This is not the last you will hear about this...

Looks like a good place to visit in the summer. Also a great place to watch sports games while you wait for the court reservation to be available for pickle ball. Kids can run around freely. Parking may become a problem in the summer when it becomes more popular. Also, if entering from the frontage road going north, USE THE SECOND ENTRANCE AFTER THE BUILDING. The first entrance is to the kitchen service area. There needs to a sign to mark the entrance. Three cars plus ours tried to go in the first entrance since it looks like it will take you around the building.

Food is decent and not greasy bar food. Rotisserie chicken base dishes are juicy. Opening week wasn't too crowded but not everything on the menu was available. Especially the desert menu. The counter people said that they didn't serve some of the items at the grapevine location. While walking servers said that they kept running out of items.

My eleven year old son loved the Pickled Chicken and devoured this oversized sandwich. He usually goes for chicken fried chicken, but that wasn't an option here. He said he would eat it again. We ordered a side of the tasty tots and a street corn. The tots were very crispy and not greasy at all. The corn had a burnt smoke aftertaste. My son eats street corn but this one looked yummy but there was some that just wasn't right. This is the first week of service so hopefully they get it right.

The salads were both crisp and refreshing. We had the Skinny Cobb and the Kitchen Dink. The Dink had a grilled chicken breast and creamy dressing that tasted more like blue cheese than poblanos. We also had the Beets salad. That is more like a side salad in a cup. My wife likes beets so she loved it even more because it also had pistachios, The topper was that it also had her favorite type of cheese, goat.

Our friend ordered Chicken and rib combo. He loved the rotisserie chicken too but said the ribs could be better.

The order line was about twenty ppl deep at times but seemed to flow nicely and your order was brought to your...

We have been wanting to check this place out for a while. It looks like a fun place, especially with a group of friends. We met our niece there while she was in town. We ordered the fried pickles, which was decent. I ordered the grilled chicken pickle sansdwich. It was very dry and burned all around the edges, it said it had avocado but there a very tiny spot of smeared green on the inside of the bun im guessing was it? The sweet potato fries were decent. Our teen who normally eats everything, ordered the pulled pork and tots. She didn't eat 1/4 of her plate and asked us to stop on the way home for food. I didnt try it so not sure what the issue was.

The server seated us and took at least 20 minutes to come back and take a drink order. Several times during our visit we had to go find someone for straws, napkins, silverware and to order. When we walked in, she asked if it was our first time. We said yes. So she recommended we sat in the back part of the restaurant as they come to the table and take your order in that section vs the front when you go to the counter to order. I feel like this might be backwards.

The place was very empty. This was 6pm on a Wednesday so not sure if typically. The waitress took our order and then immediately asked for our credit card and if we wanted to close our tabs after we placed our order. So we said yes ? She came back 10 minutes later with checks and a pen to do her tips BEFORE we even had our appetizers much less dinners. We spent $85 on 3 sandwiches with sides and drinks. I asked for sweet tea no lemon (it had 2 slices of lemon), dr pepper no ice (with ice) , lemonade, and 2 glasses of water (that she never brought) I asked for silverware to try and cut my sandwich in half. After 15 minutes my husband got up and went to ask the kitchen for utensils. About 5 min later she showed up asking of we needed anything. Smh. We left disappointed with service and food. It was an 75 minute trip one way for our family to get there in rush hour traffic. Definitely not...