Menards — Attraction in Grimes

I was having new windows put into my home by Haggerty Windows & Siding, and it was their sales person's recommendation that I go to Menards to purchase a new patio door. They have an account with Menards, so they could pick the door up and store it for me until my windows came in from their supplier. So I ended up ordering a Menard's store brand door manufactured by Mastercraft out of Wisconsin. The door was installed by Haggerty Windows & Siding in February of 2023. In September we noticed that the thermo-pane glass in both doors was fogging. I contacted Menard's sales department, and two weeks later I still had no response as to how they were going to fix the door. I finally contacted Mastercraft directly myself. They told me they would warrant the glass; BUT they would not cover any labor involved with tearing out the old glass, installing the new glass, or any costs associated with hauling away the old glass. That seemed like a pretty lousy warranty for a door that had not been in use for more than a few months, but I considered it just another hard lesson learned. So working with Mastercraft myself, they did ship me replacement glass within a couple of weeks. I will note that Mastercraft's customer service has been excellent. And Haggerty, without it being their responsibility, has agreed to help me with installing the new glass. So, without any help from Grimes Menards, Mastercraft Mfg. and Haggerty Windows & Siding have helped me fix the quality issue with this patio door.

The lesson here is: Quality may be an issue if you purchase their store brand windows and doors at Menards. You need to be prepared to take responsibility for handling any warranty related issues with their products. My experience has been that you are pretty much on your own, with very little constructive support from them.

Added note: If Menards really wants to offer some customer service on removal and replacement of the fogged thermo-pane glass in their patio door, here is the order number and part number. They could always call me and offer their assistance.

Order # GRIM30051937 Menard's...

Had a horrible delivery experience today with Menards (Grimes). On Sunday I paid for a range as well as a $99.00 delivery fee plus a $30.00 fee to remove the old stove as well as a $20.00 fee to hook up the new stove. The delivery window was between 10:00 AM and 2:00 PM. Unfortunately, my phone was being repaired this same morning. I went to pick up my phone at 9:15, and it was not ready (as promised). When I finally received my phone at 10:10, I saw that Menards had left a notification that the delivery would be made between 9:47 and 10:17 AM. I immediately called and left a message explaining my situation and that I would be home within 15 minutes. 3 minutes before I arrived home (10:25), a representative from Menards called to tell me that I had missed the delivery and would have to pay another $99.00 delivery fee. I had already spent $772.72 on the transaction and with no other way of receiving what I had paid for, I paid an additional $99.00 delivery fee. The range was delivered at 11:20, taking about 10 minutes. Menards offered absolutely no grace under circumstances that were out of my control. I would have understood paying a small inconvenience fee, but paying the delivery charge twice because I missed the delivery window by 8 minutes due to circumstances out of my control? That is no way to treat a loyal customer....

I would like to be contacted by a manager because I was in the Grimes Iowa location and I I ride a bike for transportation carts were blocking the bike rack couldn't use it. Which upsets me very much went to management Barb told me to park inside because the rack was blocked. I went back to where my bike was parked after I purchased my things barbou's waiting outside with my bike told her was not hers to move I have a bite and a trailer which cost over a $1000 she just dropped it on the ground bit my seat belt my mirror bent my rack on the back of my bike and broke my mirror I would like a phone call from menards headquarters. This matter will be dealt with Menard's will pay for the damages When I tell somebody do not touch my things or move my things that's what I mean simple fact is if the bike rack would not have been blocked I would have used a bike rack in his whole problem would have been avoided. Just like your car is your transportation my bike is my transportation due to a medical condition which leaves me unable to drive a vehicle I need a bike that is dependable to get me to and from where I need to go I will take it to the bike shop have it inspected in if there is any Unseen damage menars will be responsible for it because you don't just drop something on the ground that is somebody's...