Stop & Shop — Attraction in Groton

Worst experience imaginable today at Stop and Shop. I am a faithful customer to this store and come here every week and spend over $200. Today I was treated like a criminal and a thief due to their own equipment not functioning correctly. like every time I go there, I use the scanner to scan and bag my groceries as I go. When I went to check out the scan gun alerted me that I would need cashier assistance to complete my purchase. When the cashier came over she asked for my scanner and started to rescan my items, i asked if there was a problem and she explained my purchase was going to be audited. Perfectly fine with that. I understand that this is part of their process. The problems started when the cashier was having difficulty when trying to scan my items, she called for a manager who told us that my scanner wasn’t compatible for the audit, so the cashier left with my stop and shop card and scanner to find a compatible scanner and transfer all my purchase info to that scanner, this took a little over 20 min. Then when the cashier returned she was able to scan items to audit, scanned about 5 items with no problem, all received the green check mark stating I had scanned them, when she scanned my chicken the machine froze, and instead of blaming the equipment she immediately began to question me as to whether or not I scanned my chicken, to which I explained I am certain I did, the machine was still frozen and she repeatedly asked me if I scanned it, once the machine I froze instead of rescanning the chicken she then added the chicken to my order and said she would check on it. Her attitude towards me completely changed at the moment, she was short and continuously was questioning me about my items. When she went to check the machine froze again. At this point the manager was there helping the cashier and were both rude and implying that I was stealing items and began unpacking all my bags. Making comments to each other under their breath and saying things like “she didn’t scan the chicken” and “I’m sure that’s the only thing she forgot” in a sarcastic tone again implying I was trying to steal items and loud enough for other customers to notice. It has been close to 45 min and the manager states that I now have to take all my items over to a register so they can rescan every single one, which completely defeats the purpose of me scanning/bagging as I go. Because of how they were treating me, like a thief, and this now being a 45 min process, I told them I didn’t have anymore time for this and needed to leave. The manager began unpacking all my items out of my reusable bags and asked me on 6 separate occasions if the bags were mine. I told her every time that yes they are mine and that I came in with them, the manager continued to imply that I was trying to now steal these bags and didn’t stop until I told her she could check the cameras to see that I walked in with them. For her to think that I was stealing groceries and also reusable bags is highly offensive and embarrassing. I am a nurse and my husband is a disabled veteran, we work very hard for our money. I have never stolen anything in my life, never mind a $1 reusable grocery bag. I walked out without my $200+ in grocery items, and will never return to a stop and shop again. I understand the process of auditing and have no problem with it, but when their equipment was not working properly, I was blamed and treated like a thief. Things like this make me happy companies like Amazon exist. I’d rather give my business to them or any other...

I've been coming to this store for decades. We'll today will be the last time. Heidi working the CUSTOMER SERVICE department should not be working with people. Heck she should not even be aloud to work with wild wolves. Never have had someone be so rude and disrespectful in my life. She starts screaming that customer service is closed. I asked why? She said to balance the draws between shifts. I cam understand that. But screaming it at me it not okay. But the second I walked away she knew the man behind Me and instantly took his transaction of cashing in can receipts. So how can you do a pay out for that but can't answer a simple question I was standing there to ask . She had NO IDEA as to why I was even there. Just started yelling from afar as she let her self into the locked area that it was closed. So It's closed for me. But NOT the man she knee waiting in line. Definitely seems sketchy to me. How can u not answer a simple question for me? Just start yelling at me. But can instantly go into a draw to pay out someone you clearly know personally. ... I'd revamp your customer service center ASAP. As a business person. I take thay situation as she is up to no good. When only letting people she knows personally make financial transactions.

Big y will be my only place of business from...

I FINALLY found a product....1 thing... I was looking for a few days today in Montville, BUT I do have one complaint; after making a trip out to the Groton location, about 20min away from me, for said product and making sure they'd be open by the time I arrive, they had closed at least 10min early on 10/03. They were letting people finish shop and exit, but not enter( doors were locked). Two other people also parked and went to the doors after myself, and were also met by locked doors. If stores are going to have inconsistent hours, they need to update their website. I work retail, and I understand the importance of closing the doors on time but not early without notice. I was really disappointed that I went there, because I was heading to Waterford after, and I could've just went straight there and saved myself the aggravation. I would definitely shop there again, this is the first time I've had a non-ideal experience there, but I will never arrive within 10-15min of posted the closing time again. * 10/05 4:04pm* I did recieve a bounce back email from you on 10/03 @ 10:06pm to my personal email, so this was not the first place I tried to reach out. I am glad you responded here, but my personal email is definitely on file...