Xfinity Store by Comcast — Attraction in Groton

My experience this month with xfinity has been absolute hell on earth! I just got WiFi and I paid for the first time charge and the bill on the first to match up with my ssi payments. Then they shut my WiFi off for no reason, making up excuses saying it’s connected to my cable (which it’s not as my cable is part of my federal housing and separate), said I didn’t pay even though they charged my card and took the money from my ssi payment on the first. They would turn my WiFi back on and hours later turn it off. I would call again flipping out while having massive panic attacks, whilst explaining to them that it is illegal for them to rob me by taking my payment and then shutting off my services. I even told them that it’s not right for them to do this to their loyal disabled customers. I told them I would reach out to my friend Sen. Chris Murphy and department of consumer protection if they kept this up to which they still kept canceling my WiFi for no reason. Then told 11/12/24 they send me a bill saying I only paid 107.50 and my actual bill is $117.36 after 13 different people I spoke both over the phone, their stupid chat, and the people in the store all told me it was $107.50. Now they say it is $117.36 and I owe them $9.86 and if I don’t pay them by nov 26 they’re going to shut my WiFi off yet again. This is the absolute worst service I’ve ever received from them. I wouldn’t recommend them at all to anyone unless they get better quality services. They also need to fix their systems so that way shit like doesn’t happen. They’ve sent me to the er 7 times now with a massive panic attacks each time due to the problems they are causing me just for trying to get WiFi in my house as I’m almost a complete paraplegic and am pretty much confined to my house. If I didn’t need WiFi so bad, I’d cancel xfinity and get frontier but unfortunately frontier doesn’t service my area here in Norwich. So I’m stuck with xfinity who robs people of their money and then cancels the services they paid to have for no reason. I’m so disappointed in xfinity as they have gone downhill so bad in the past 10 years that I’ve used...

Was chatting with an agent, our plan is coming up to expire, I was looking to update our plan and try and keep our price the same if possible. The agent tells me they are able to keep us around our price and give us some more speed. The price would be at 80 dollars and give us 1200mbps. I decided to ask if there is anyway to make the price any cheaper and they tell me if we do auto pay it would take 10 dollars off. I tell them we aren't interested in doing auto pay and that will will just do the 80 dollar plan at 1200mbps. They proceed to tell me that it's only 80 if I do auto pay which the agent never said anything to me when he offered me this plan at the beginning of the conversation. I felt like I was just lied to and he was pulling a fast one on me. I even screen shot the conversation but couldn't send it to him due to restrictions on your chat feature. I then proceeded to call you and I got someone that listened to my issue and then decided to tell me I wasn't an authorized signer on the account even though when we renewed our contract two years ago we made sure I was added to the account but somehow the account was still only in my wife's name. I explained to them I as the one they contacted to let know our contract was expiring and not my wife. My wife never got one thing from you about the contract coming to an end. If I'm not authorized to do anything then why did I get contacted telling me to call you to update my plan so our price doesn't go up. That doesn't make any sense at all. Then spoke to a manager and he was no help at all either. Spent almost an hour trying to get a plan in place for the same amount we have been paying and got no help at all. This was the worst experience ever dealing with you guys and we have been with you for some time now and wanted to stay with you. Now we are thinking about going elsewhere with our business and we will let everyone we...

I called Xfinity to report that my mother had passed and I wanted to switch her Xfinity service into my stepdad's name. They recommended cancelling her service and starting a new service for my stepdad so he could get the best new customer price which was a relief because he's living off of half their combined wages now and money is tight. When I went to the store on Groton I told them exactly why I was there. "I need to cancel my mom's account because she died, and I need a new service for my stepdad." The large woman behind the counter said, "one thing at a time" and proceeded to cancel my mom's service. When that was done, she asked what else I needed and I told her I needed new service set up for my stepdad and she immediately shook her head. "They're going to red flag this just so you know," I have no idea what she's talking about. I tell her I'm doing what her company recommended I do over the phone. She says, "this is the oldest trick in the book, and they need to have more integrity over the phone." Basically scolding me for doing what her co-workers told me I should do. Anytime I said, "your company said to do this" she said "I don't have a company, if I did I wouldn't be getting up and coming in here every morning." Terrible REPRESENTATIVE of the company she works for. Apparently the "oldest trick in the book" starts with my mom dying and no longer needing Xfinity? She reacted to me as if I cooked up this whole plan when I was just following the instructions that another Xfinity employee provided. Thankfully breezeline provides services to my stepdad's house for...