Lock N Load Tactical — Attraction in Henderson

So I would like to briefly go over my experience. I completed my transaction over the telephone after being recommended here by a close friend, I live in the state of Florida and here is how my experience went. I called four times and sent 2 emails.The 1st time I called I spoke to Nick I believe it was, very polite and astute individual he was prompt and informative. I called initially to inquire about an Archon Type B I had been diligently searching for for a month i he confirmed they had one in stock and explained thoroughly what exactly I needed to do in order to place my order. I sent my 1st email with the requested information as well as a thank you. My 2nd phone call was to make sure that they received my info and payment this time I spoke to Andrew I believe he is the manager/owner, again very polite, and all around amazing guy. My 2nd email was to request information on any RMRs they may have in stock to which they promptly replied with an inventory list for me if I should so choose to purchase one. My 3rd phone call was to confirm shipment and tracking information I spoke to a separate sales associate at that time who followed suit with the characteristics of his predecessors that I spoke to. Shipping was 2 day (as is with all pistols) but as soon as payment was confirmed they had the pistol boxed and shipped I expected it yesterday (Tuesday 7/13 but instead it arrived Monday 7/12) which I was very pleased and surprised to see. My fourth phone call was today, the pistol is immaculate - perfect - everything I expected and so much more, they even sent a cool thermos a patch and some stickers I will be throwing on my safe 😊. I simply called them to thank them for such excellent service throughout the entire process, it truly was a phenomenal experience and would wholeheartedly recommend them to anyone looking for a firearm, ammunition and everything in between! Thanks guys!...

Not a very friendly environment. Went in to buy my first glock and was the first customer in the store. was greeted by a tall old guy with white ,brushed back hair, 2 magazines and a pistol on his belt. No greeting or welcome in, just what do you want. Ok here. No questions about what I'm looking for or any information about the gun whatsoever. After examining the gun I let him know its the one I want and I guess I'll take it(since he didn't say one word to me while examining it). Then comes the paper work. While I'm trying to fill the paper work out this dude literally just stands over top of me staring at me while I fill the paper work out, then when he realizes 1 of the lines I filled in was wrong, he has the nerve to act hes annoyed at the fact that he has to hand me another paper to fill out correctly. So the purchase continues, I fill out the store agreement form, wich asks if the employee showed you how the weapon work and all that stuff, which he didn't, but i checked he did because I couldn't stand his vibes any longer. Then the best part, after handing over $425 in cash and more on my credit card, this guy literally hands me the glock box and receipt to me over the counter and turns around and starts going about his buisness. I literally had to ask is that all? everything good? He goes yea thats it... Not 1 Thanks for shopping here, enjoy your new gun, we are all set Have a great rest of your day, Thanks for stopping in. Nothing... so as the polite guy I am I said well have a good day and walked out. Worste gun buying experience in my life... thanks for my first glock...

Hello! Thank you for reading my review. Unfortunately, it is NOT a positive one. Those familiar with my Google account (5.5million views, THANK YOU!!) know that I RARELY leave negative reviews. However, in this situation, I feel it necessary. The main reason is the terrible customer service, but also the ridiculous prices. I gave 3 opportunities to the store. Each visit consisted of a "How can I help you" which clearly had a "why are you in my store" tone. But what takes the cake, is the last visit. After getting a small item, I wandered over to the counter to check the price of my favorite pistol; the Walther PDP. I was greeted at the counter by an overweight, scraggly bearded, rude fellow with the attitude of "why are you wasting my time". Not wanting to be overly judgmental, I asked if they had any Walther PDP's in stock? His answer was "sigh.....yes..." then looked around, picked one up, held it in his hand for 10 seconds, then put it away. NOT ONCE did he offer to show me the pistol, talk about it, or even tell me the price!!! I had to ask while he quickly hid the pistol from my view. In all honesty, that went about as well as I thought it would go. The price was $100 more than BASSPRO!! Wow!! Not to mention, the ammo prices are INSANE!! If you are interested in the cliché "gun store rude guy" experience, by all means, check them out! However, if you'd like to be treated like a customer and NOT like a person who just wandered into the clubhouse of a bunch of know-it-all bullies, I strongly recommend a different...