Regal Green Valley Ranch — Attraction in Henderson

I had a really bizarre encounter last night while going to the 8:00 Searching. I went with 2 other adult friends. I was sitting on one of the ends of our group so there were empty seats next to me. My friend in the middle got up during previews to get concessions. While he was gone a random man came up to me and asked to sit next to me. Mind you, there were lots of seats open. I didn’t know what to say so I said sure. While my friend’s still gone, the guy continues to talk to me, ask me for a fist bump, etc. at this point I can smell alcohol oozing off him. He’s clearly intoxicated. He laughs at something on screen, looks me in the eye and says, “I’m insane.” Now I’m on alarm. I can deal with drunk but we do not need a repeat of Aurora. I ask him what he means and he tells me he laughs at things he shouldn’t. My heart calms a little because he’s just talking about his sense of humor which is normal. My friend comes back, it’s still the previews. The guy won’t shut up. He even tries to hold my hand. He then looks me directly in the eye and tells me, “I’m probably insane. There’s no probably about it.” Then he asks if my friend and I are together which he immediately lies and says yes. The guy tells my friend and I to switch spots. At this point I excuse myself for the “restroom.” I ask for a manager and explain the situation. The manager says he’ll come in and move the guy. I told him no. The reality is, I can deal with a drunk person even though I shouldn’t have to and maybe I’m being extreme but do you know what day we live in? As a school principal I have to think about these things on a daily basis but when someone directly says to you more than once they’re insane and they are heavily intoxicated, you should be alarmed. I told the manager I didn’t want him to come in with me and just move him because than I’d feel unsafe through the whole movie and the guy would know it was me. The manager asked what I wanted him to do. Honestly I wanted him kicked out but I said wait until I go in an then just watch. He came in and had to tell the guy to stop talking 2 mins into the movie. Everyone in the theater’s getting annoyed with him, thinking he’s with us. Now that my friend and I have switched places, he’s asking to hold his hand and then saying that him and I need to switch back because him and I had better vibes. At this point we’re about 20 mins into the movie. I went and got the manager again. Before security made their way in, the guy stumbled out. After the movie, we ran into the manager who told us the guy came out as they were coming in and he broke down crying about a breakup. They sent him home in a cab. Here’s my thing: the manager was completely understanding each time I came out and made a point to say he’d take care of it and public intoxication is illegal. My main issue is that I felt UNSAFE and all he was going to do was move this guy to a different seat in the theater. The guy said more than once he was insane. I shouldn’t have to be in a situation where I’m still in a room with him. Secondly and much less important but about good customer service, when we came out and saw the manager and he told us what happened, it bothered me that he was showing pity for this guy, they spent money to send him home in a cab but they didn’t even refund us or offer us complimentary tickets. Honestly that’s just good customer service for a big corporation like Regal. We were the ones that were inconvenienced and quite honestly I was scared with the comments this guy was making coupled with his extreme intoxication. I gave 2 stars because the manager did want to help and make it right. I just don’t believe he gave me good options. Honestly he should have kicked the guy out from the start (not suggest to move him) OR offered us complimentary tickets to come back at another time when I didn’t feel unsafe if he wasn’t going to remove the guys from the theater. Unfortunately, you can’t be too cautious now days and I didn’t like that feeling even if the total encounter was about 40 mins from the time he came in to...

You would think that when you pay this much for a movie and concession items that the accompanying service would be decent. I have been a patron here for many years and have noticed a marked decline in service since Deavin took over as manager. The guy has a confrontational/passive aggressive thing about him, and seems to be gifted at hiring on rude,cheeky kids who show little respect for older patrons like myself. It is my opinion that his higher up management are asleep at the wheel concerning the shortcomings of this young man and the clear fact that he is failing as a manager because since he showed up the service has gone south. This was an establishment which Was noted in my books as a stellar movie experience.....No More. Deavin only today reprimanded me for having dealt with one of his rude employees:Baltasar who addressed me as "my friend" again and again despite my objections. Deavin confronted me after the show amd warned me to Not make any objections directly to his employees and Only to him in future because he said I upset the young man who then had difficulty completing his shift: a young man (Baltasar) who continued to address me as "my friend" in the cheekiest of ways despite my objection...i was provoked to the point where i told him explicitly "I am Not your expletive friend. After being addressed more than once as "my friend" After the show i was promptly confronted by Deavin who spoke to me as if i were a child being instructed in what Not to do in His House I want to say Unbelievable ....but it is Not It is Precisely what I've come to expect since this manager took over This guy's a real Power tripper to the max. He Does Not smile I have a suspicion that his behaviour toward me is what he considers acceptable since unlike most of his other patrons I am Not white, I asked him a direct question to that effect in response to which he very cleverly evaded an answer. Going to utilise every forum to bring attention to this There was no mention of my movie experience being ruined by this rude kid Only that I ruined his day by scolding him Never have i been reprimanded by a customer service manager when i was the customer...it is extraordinary but i have to say i saw this coming The manager Deavin seems to want to impress his teenage staff more than provide good...

There are some issues with sound and video at this theater. Obviously, it's a bit odd to not see recliner seating, and the seats are a bit uncomfortable for extended periods of time here in my opinion, but that truly takes a backseat to the lack of projector maintenance / updated equipment. When I saw Everything Everywhere All At Once, this theater really dropped the ball on black levels. Dark scenes were very washed out and grey, it dulled many great moments of the movie. Bright moments didn't really have the punch they should've either, it seemed like the bulb was old or going out. Either that or the projector hasn't seen an update in many years. That combined with the MASSIVE theater they chose to hold that movie in really made some details hard to make out. The sound was okay, but a bit too bassy and therefore muffled, dialog was really hard to follow at times. It was also on the quiet side for us sitting about halfway back in the theater. If we were closer it would've been okay, but that indicates a problem with the volume levels or placement of the surround speakers for such a large theater. I'd reccomend sitting in the back of the "front" rows if you get that insanely big theater.

On another occasion seeing Avatar 2, everything looked okay. That's my main reason for giving it 3 stars instead of 2. They may have just not caught the dying projector bulb in time, and I hope they perform maintenance on that theater.

The seating is acceptable for me, I'm old fashioned and the Colonnade was always one of my favorite theaters. They didn't need recliners to provide a high quality experience. Here, the screening quality just isn't there compared to more updated offerings from Regal Sunset (or Galaxy of course). I like a big movie theater with normal seats though, and I badly want Regal Green Valley to update their projectors or just replace the bad bulb! I hope they can get their A/V quality up to par, and maybe bring in IMAX or ScreenX or 4DX or some other updated technology while they're at it. The more high quality options on this side of...