Green Valley Ranch Resort Spa and Casino — Hotel in Henderson

This review is only for my experience with the resort pool, however you can probably make reasonable extrapolations based on the business practices on display.||||Start of Memorial day weekend - on Friday my wife and I float the idea of a pool day to two of our closest friends for Sunday. We're Vegas locals, so this isn't a big planned out trip. We look for something off the strip to avoid massive crowds but look for something more energetic than a local rec center. We check out some options and Green Valley Ranch (GVR) comes on our radar as one of the friends lives nearby. We do some price/feature comparison, and GVR looks reasonable based on what is shown on their website booking (screenshot attached).||||Our interpretation of the booking is that booking the daybed is essentially agreeing to a $75 deposit with a $350 spend agreement. In every other resort/casino we've done business with at the pool, this is in the ballpark of how daybeds are rented. You essentially get admission, guaranteed seating, and an umbrella, in exchange for agreeing to order a minimum amount of food/beverage while you're there. A very typical Vegas booking. I booked in the evening hours of Saturday, and calling the resort pool concierge wasn't an option because of their hours. We booked online.||||After getting to the pool at noon, we check in, the host takes our credit card and checks us in. He takes us to our daybed and lets us know a server will be with us shortly. After 30 minutes, and at least 2 requests, a server who wasn't assigned to our area finally takes our order. She was nice, no complaints regarding her service in general.||||We begin ordering, knowing that we've got $350 of spend to work with, and enjoy our time at the pool for several hours. After a time, we ask where we are on our spend - and don't get a direct answer. A few more hours go by with only a few additional drinks ordered, and we ask again. No direct answer. We finally ask for the final check, knowing that we're likely at or slightly beyond the $350 spend, but still enjoying our day together. The bill comes, and we are SMACKED with a $748.82 bill - which includes a $350 daybed rental charge. ||||This was not the agreement shown in the online checkout. This isn't industry standard practices (that I've seen). This isn't a reasonable value given the location (Henderson, off-strip), no live DJ, no high-end dedicated service. Patrons who had paid regular admission for the pool ($50/each for memorial day weekend) had access to very similar comfortable lounge chairs, almost all with umbrellas, and just as close to the pool. There was not a significant tangible benefit to the daybed over regular admission in this regard (2 lounge chairs being about the same as 1 daybed).||||I raised my concern to the waitress. She understood our complaint and (reasonably) passed it along to her manager. After failing to have the manager come to us, I went up to bar to to see her instead. I explained the issue, showed the screenshot and told that some policy about locals had changed in the last year (not really the issue, I never anticipated a locals benefit). I was given the option of a 15% discount from our bill or about $112. I offered to let me speak to the manager above her. At that point I was greeted by the Pool General Manager (Casey). ||||Casey again stated that this was how their rental agreements worked despite showing him the screenshot from the website, but was willing to reduce the daybed rental by $150 to $200. Casey seemed to be a genuine guy, stuck between a rock and a hard place in defending this predatory practice. He did attempt to say the "Rental Fee" listed toward the top of the receipt is supposed to indicate the rental itself is $350. However, this doesn't make any sense given the wording and order shown on the booking screenshot.||||A $75 deposit is listed under "Rental fee", a subtotal of $75 and "Total" of $75 is listed under deposit. Next to "Spend Agreement" it says $350 with a subtotal of $350 and a balance due at venue of $275 ($75 less than the total). A bottom line "Total" of $350. Nowhere on this page is there a total line that suggests $700 is what you will actually spend. If the $75 was a deposit towards a daybed rental fee - it wouldn't be reflected in the Spend Agreement subtotal.||||Despite what I believe to be an absolute predatory "agreement", I tell the manager to adjust the bill to what he's able to do and that I'd likely be posting such a review about this practice in advance. As a Vegas local, and someone who benefits from money coming into our local economy, I cannot support this practice of taking advantage of consumers and tourists. It is short-sighted, and similar to the recently outlawed and predatory "resort fees". It tarnishes the reputation of our city as a destination as one where surprise bills and charges have to be somehow "accounted for" when making plans to visit. It makes Vegas a one-and-done experience when you don't know these things are right around the corner. ||||I make these statements as a license attorney in the state of Nevada, and someone who has studied and practiced in contract law and understands what a "meeting of the minds" actually means. I make these statements as a proud citizen of a city I believe deserves to be the entertainment capital of the world.||||My friends and I should have come away happy after spending $400 and a delightful and memorable memorial day pool experience. Instead, we came away with a day feeling like we'd been fooled and taken advantage of after spending $611+ and having to fight through a series of manager for some semblance of less than a raw deal.||||Do better Green...

We stayed at Green Valley Ranch hotel for our wedding night. As a local I cannot believe how bad our experience was! My mom bought us a big suite as a wedding gift and put the room under our names. The day of our wedding my husband called to make sure checking in wouldn’t be an issue since my mom bought the room on her card. They assured him since our name was on the room checkin would be no issue. 8pm the night of our wedding we showed up at the hotel in my wedding dress and veil, my husband in his suit and the front desk didn’t even acknowledge that it was our wedding night (my mom also mentioned that it was our wedding night in the notes on the reservation)! Then they wanted my mom to come to the hotel to check us in, when we said that we called about this earlier they asked who we spoke to and my husband said “whoever left notes on the account that my wife needs extra pillows (I’m pregnant)” the front desk said, “I don’t know who this person is, they don’t work here.” Umm what?! So at this point, my mom’s card had been charged for the room in full but the front desk demanded that we send her a new link to enter payment again because she wasn’t there. She had to pay again for a second time and wait for the refund. Then my husband had to put his card on file for incidentals where they put TWO nights stay pending on his card as well (we were only staying one night),since we were staying in one of their most expensive rooms it was a bit of a shock. So we tried to move past this and enjoy our night. We get to the room and there is NOTHING acknowledging it’s our wedding night. It’s not hard to make people feel special and valued as guests, growing up in Vegas customer service is something I expect. It was such a surprise considering we were in a huge suite and they had hours to put a card or SOMETHING in the room. Also the extra pillows my husband requested were not in the room. We also ordered room service that night, another opportunity to do something nice for us… nothing. In the morning we woke up and called to get a late check out. My husband had also requested a late check out when he called the day before and they told him just to call in the morning because it was an availability issue. They didn’t mention anything about it costing additional money. The front desk let us know it would be $50 for an additional two hours. We said no thank you and went to hop in the shower. We had to run the shower for 20 minutes before the water got lukewarm, keep in mind we had showered the night before so it wasn’t user error. At this point we were almost out of time for check out. I called front desk again and the same woman answered and I told her we had no hot water and we weren’t going to be able to check out in time and I had to go on and on about my complaints about our stay for them to comp the late check out. She said she would send maintenance to our room to help. We waited and waited and waited, maintenance never showed up. During this time I wanted to have some coffee or tea, but there was no coffee pot in the room. This has to be a first at ANY hotel I have ever stayed in. So I took a Luke warm shower after 20 minutes and we went to check out. I explained our situation to the woman at the front desk and she comped our $49 room service which was nice but didn’t make up for the overall experience. I will never stay here again or recommend this to anyone visiting from out of town....

Green Valley Resort, Spa & Casino truly offers a fantastic escape, conveniently located right off the I-215. The free, ample, and easily accessible parking, both indoors and out, provides direct access to a stunning main casino structure. Stepping inside, you're greeted by a modern, spacious, and beautifully decorated space, boasting an elegant Tuscan Italian flair with high-gloss marble floors throughout. The impressive sports bar and diverse, outstanding selection of restaurants cater to every taste. We consistently found the casino to be impeccably clean, and the service from various staff members was excellent across the board.|However, our otherwise exceptional casino experience was significantly marred by the smoking policy. While a designated non-smoking area exists, it feels disproportionately small compared to the vast smoking sections, and the variety of machines available there is noticeably limited. It's undeniable that smoking and secondhand smoke pose serious, well-documented health hazards, which is precisely why non-smoking policies are standard in most public places—grocery stores, restaurants, hospitals, and so on. Yet, many casinos, including Green Valley, cling to the outdated belief that all gamblers need a cigarette, forcing non-smokers to endure unpleasant and harmful effects. Beyond the increased risk of serious illness, it's simply inconvenient and uncomfortable to leave with clothes reeking of smoke, experiencing watery eyes, runny noses, and coughing for hours, as I did.|This policy isn't just detrimental to patrons; it's a significant health hazard for dedicated casino employees who are exposed to secondhand smoke for hours, day after day, year after year. Such prolonged exposure must contribute to increased sick days, long-term health issues, medical costs, and potentially earlier retirements for staff. Despite post-COVID air quality concerns, the current ventilation appears insufficient to effectively combat the overwhelming presence of smoke on the casino floor. I also observed many seniors, often more vulnerable to secondhand smoke due to existing health conditions, attempting to enjoy the casino but ultimately leaving early, likely due to the pervasive smoke.|Given how truly outstanding Green Valley Casino is in so many other aspects—its beautiful facility, excellent restaurants, and wonderful, service-oriented employees—it's deeply disappointing that this antiquated smoking policy persists. Green Valley has a unique opportunity to become a true leader in the industry. Imagine such a high-quality establishment taking a stand and leading the way by going entirely smokeless, unequivocally prioritizing the health and comfort of all its patrons and dedicated employees. This bold move would challenge old stereotypes about smoking and gambling and truly elevate an already excellent casino above all others. We can only hope for such a...