Williams-Sonoma — Local services in Henderson

We recently spent several thousand dollars on pots, pans and knives. A wonderful woman named Linda was very patient and helped us through the process, including applying for the card to get the discount, which I didn’t want, but which we finally did after my cheap wife cajoled me into it. I hate credit cards.

The pans came in fine, but by the time the knives went to ship, the temporary credit card they issued us at purchase had expired, so my wife had to go in to get it sorted out. Linda was there to assist and was extremely pleasant; however, another woman named Gail badgered my wife, daughter and others in the store. She spoke disrespectfully to other employees, including Linda, our helpful and cheerful salesperson who was actually solving problems. She mask-shamed cooperative people who were not aware of the recent re-masking mandate, accused my wife of over-limiting the credit card and spending beyond her means, and then followed my ultra-responsible daughter around the store like she was a shoplifter.

I don’t have a problem with with mix-ups. I do have a problem with disrespectful, unpleasant, judgmental people like Gail. If you want to enjoy your shopping experience, visit a different location or ask for Linda and hope Gail...

I’ve always loved shopping at your store and was excited to check out your Easter collection during my recent visit. While browsing, I came across some beautiful napkin holders that I was seriously considering purchasing. A staff member kindly retrieved a tucked-away box for me, which I appreciated. However, when I mentioned that I needed a moment to discuss the purchase with my boyfriend, she took the box out of my hands after only about ten seconds, saying she needed to put it back for when they dismantled the display.

I understand the need to keep things organized, but as a customer considering a high-priced item ($100 for a set of four), I would have appreciated the opportunity to examine it further before making a decision. The interaction made me feel rushed and as though I wasn’t allowed to properly review the product I was about to purchase.

I wanted to share this feedback because I truly enjoy your store and would love to continue shopping here. A more accommodating approach to customer service would make the shopping experience even better.

Thank you for your time, and I appreciate your...

I was shopping at WS this past week and noticed someone changing the displays. I don't know if this (Asian) gentleman was part of WS because he did not have a nametag or an apron on. He kept pacing back and forth without saying "excuse me" or a simple "hello, how are you?" Very rude and creepy. The staff here are always very nice and if this is the type of people WS hires to do displays and what not, I don't think I'll be coming in anytime soon. Seeing that creepy display guy made me think twice if I should just go some place else. But, I love the usual staff especially the manager Mandy. She is very passionate and helps you with everything I need. That day, Rob helped me with Easter items for my party and I was very satisfied with his service and...