Ultimate Party Super Store — Attraction in Hendersonville

Store is in Hendersonville, TN. I was traveling from Chicago to Nashville, TN and needed balloons for my daughter's pinning ceremony so I ordered online. Arrived to pick them up and one of the balloons was already deflating and the pink balloons looked lighter in color than I wanted (they looked more white than pink). While the young sales associate basically told me (I'm paraphrasing here) those were the colors I chose so I'm stuck with the light colored balloons, store manager Tony stepped in and was very patient and accommodating to fix my order. He went above and beyond to ensure my ballons were just how I envisioned and that I was thoroughly satisfied with my purchase. He even helped me out to my car and helped me secure all those ballons inside. KUDOS to store manager Tony for a job well done and contributing to my daughter's beautiful display for her...

Not at all happy. Used this company twice. First time was for some balloons with weights on them for a wedding shower. They came early, A few of the balloons popped on the way in the truck, and all of them had the wrong colored weights on. Thankfully they did go back and bring more (correct) weights and balloons. Used them a week later for the wedding, asked for a tent to eat under. The two guys who set it up tried all they could to not have to put it up where asked, constantly coming up with excuses why it wouldn’t fit, (it did fit) trying to set it up elsewhere “easier”, right behind the wedding arch, certainly would have ruined the photos. The tent itself was dirty with black stains and even a few red paint stains.

I wouldn’t say not to use them, I think I probably just had a couple of unlucky experiences with them, but maybe some coordination issues should...

We were followed around the entire store despite never having been here before. It was clearly because we were dressed down. We didn't wear anything nice because it was our only day off and we wanted to be comfortable. Plus my son was in foot casts on both feet. So I know we looked poor. But that doesn't mean we were there to steal, nor does it mean we are poor.

We were there shopping for Halloween costumes compatible with my son's casts. Thankfully the casts came off yesterday for good, which is good timing because we'll never go back. We left without buying anything even though we found several costumes that would work with my son's casts that he really really liked. But I would rather buy a cheap costume from Walmart than to go back here to give them ANY of our money.

Disgraceful...