Stanton Optical — Attraction in Hinesville

Place is nice and clean. Staff is friendly. I really don’t like that you don’t see an actual doctor. It is a virtual call when you’re in the room and it just doesn’t feel comfortable or personable. Jared was very nice & Understanding. The caucasian female employee was dressed a little sloppy compared to the rest of the employees. With her hair in a messy bun, leggings and uggs? At work? This place is expensive. I booked an appointment here because It stated on the website my insurance was accepted. Only for me to get there and realize i would have to pay out of pocket. Because of my VSP, but it says online they accept the vsp and then file a claim? I was told my astigmatism is gone. Which I just don’t believe. With me having to pay out of pocket for just the exam and to have my prescription, It cost me $124… Like wow!! Im not sure if it’s so costly due to this being a military town? With their great insurance there are still us others needing affordability. Jared was a bit pushy when i made the decision not to purchase contacts because the price would have been almost $300… I just wanted my prescription to order contacts else where, That was when he took my first prescription and came back with a second one?? He tried to push me to spend money… Lowest he got for my exam and 2 boxes of the cheapest contacts was $217… Which I just politely declined. Jared told me numerous prices to expect with just paying for the exam. $89 and then $147 then $124… I don’t know how long he has been there but he didn’t seem too sure on prices. All and all, I give it a 2 stars because of how clean the place is and how quick the visit was although it just didn’t feel like a normal eye exam with it being on zoom and you don’t get to really speak with the doctor. Im not planning on returning for future services, just due to how...

Disappointed. My wife suffered discrimination and racism treatment in the Hinesville location by an African American ( apparently the manager) lady and a white male. She was supposed to pick her prescription last week and everything went wrong. My wife told her that her prescription was not right. She couldn’t see anything. My wife, she doesn’t speak English very well and she was helped by her friend to try to make her understand the situation. The manager with a bad attitude told her that she needs to adapt to the new prescription. My wife is been using prescription lenses for years and that never happened to her. My wife insist the prescription was wrong and ask if she can had another revision so they can make her another pair. They said no and she had to pay again or wait until she get an appointment with a doctor in Savannah in a month. My wife doesn’t have a car and I’m currently deploy and I can’t help her right now. My wife ask if she can have the money back and they said no. My wife got upset. She start speaking Spanish in her frustration. The two employees (including the manager ) started dancing in front of my wife like making fun of her and kept talking in English. I know this is unites states and we speak English, but is not the right way to treat customers. Wherever you go no matter your nationality, you should be treated with respect and dignity. I’m mad because I can’t do anything about it. I hope someone see this comment and do an investigation. Probably they will delete it. Last thing, racism can happen to everyone no matter the color. Black to Hispanic, white to black, white to asian etc. Everyone should be more profesional and keep they believes inside when you are working. Have...

DO NOT…DO NOT….DO NOT go to Eyelab in Hinesville, Georgia. Please read all ONE STAR reviews before you become a victim of this horrible place because every one star reviews are true.. All the problems mentioned about this place, no matter how far One Star reviews go back, not one single problems have been corrected at the Hinesville store. You will also suffer the same problems. As long as you do not have a problem or problems, I guest you will be OK with this store. Once you have a problem, you will suffer the same viciously rude unprofessional attitudes from these staff lead by the manager, herself. I would not mind personally talk to this Eyelab franchise ower, but it does not work this way. You can only do review comments. Just like some of the comments, I was serviced by a staff who was THE MOST RUDEST person I ever seen. It seems like it was the Manager because this person did not want to tell me who she was. She rudely said I have no business to know who she was, and she directly told other staff not to address my questions or concerns. She told them she would be the only one who will talk to me. She addressed my concerns about my son”s broken frames by giving me a new printout of the receipt (as I asked for) and told me to leave the store as she gave back my son’s broken frame. I also read all of the owner”s replies to all One Star comments, they pretty much says the same thing every time. There were no comments about correcting any unprofessional behaviors. It was obvious the owner (who ever this person is) does mot care since these staff continues to be extremely rude with a care free attitude ( especially the manager) since they knows they will be left...