Planet Fitness — Attraction in Hiram

I had been looking for a gym that fit my needs for a long time. I went to Planet Fitness to find out what they had to offer. The woman who was at the desk showed me their application and everything you could accomplish with it, like checking in, looking at different workouts, etc. My MAIN concern was finding a gym offering group classes, and I was VERY clear about that concern. In the application, there is a section that offers group classes every 30 minutes! I couldn’t believe it! (I wish I had not believed it…) So based SOLELY on the fact that I could join a group class every 30 minutes, I joined the gym. Well, needless to say, there is no such offering at Planet Fitness. There are no “real” classes, just a person who comes in, maybe, and helps you train. I will say that the gym is nice, the equipment is good, and the guy who shows up, hopefully, to do the “class”, is pretty good; I do not blame him for my disappointment (although my last “class” was a very bad experience…) What bothers me is that I joined thinking there would be an organized group class every day, and that is FAR from the truth. I joined under false pretenses and wasted money, as I ended up paying for a yearly fee that should never have been charged since I ended my membership within the first month. If you are not looking for group classes, then great, join that gym, it is pretty nice, and clean. But if you are looking for group classes, DO NOT waste your money. It was a huge disappointment, and a waste of money.

I received a reply from PF. Someone said: with lies you can always get ahead, but you can never go back. There isn’t anything Planet Fitness can do now. They already lied to get me to join. Don’t bother offering me to go back there for anything. Thanks anyway. As I said, the gym is fine, but not for someone looking for group classes. ...

I have been a member of planet fitness for a long time and have visited them in multiple States on the East Coast. This is by far the worst facility I have been to in terms of Staff. The staff including the managers and regional mangers are very unprofessional and do not abide by their corporate rules. First No Judgement? Well if you are eye candy for the staff then it is okay to where anything you want including more revealing clothing. If you are not then they will instantly call you out. In fact they are so unprofessional that they will make a scene in front of other customers. Obviously they are not getting paid enough to take any pride in their job and think its ok to be rude to customers. Second there is no advance warning for holiday hours in fact their warning is a handwritten sign on the door of the facility the day of the holiday. Great! Everyone loves wasting time and gas for this type of behavior. This is by far the worst facility in terms of staff. Equipment and cleanliness I would say its average. The setup of the facility is nice however the lorckerrooms are below average and again probably retraces to the tendencies of the staff not maintaining them since they are frequently at the front desk not performing any other duties. Going to try out some of the other local Planet Fitnesses prior to canceling my membership. I imagine the regional manager oversees most of the facilities in the area (and allowed for this type of behavior from the staff) if it is is consistent throughout the area then I will simply go to another gym understanding that its just poor management.

This review does not pertain to the several other facilities I have been to just strictly the Hiram...

My membership was canceled at my local gym (Hiram) by a spiteful member of the staff, Misty, Assistant Manager. The club was closing early for the 4th of July at 1p. 1p hit and my teenage sons had 15 seconds left in our final set. I advised my teenage boys to finish the last 15 seconds strong as I had my headphones on. Misty went ballistic and began yelling and threatened to call the police. I apologized and said sorry we oy had 15 seconds left. She proceeded to yell and asked for my name. She followed me out of the club and took pictures of my car and tag.

She subsequently canceled my membership that I’ve already paid for the next morning. I spoke with the branch manager and she indicated that they were standing behind Misty's decision even though the camera showed us walking out of the door at 1:01p.

This is embarrassing and unacceptable customer service. I understand that everyone wants to leave and it was a holiday and policies, but those 15 seconds of completing a set didn't hurt anyone and definitely did not deserve to be verbally berated in front of my children. I wonder if we weren't African American, would the same treatment been applied.

I'm a local basketball coach and a pillar in the community. I teach young athletes to respect authority in every situation, which is why I didn't say a word. Even as I was trying to explain the situation to the General Manager, Misty could not help but yell out and interrupt. Customer service is essential in...