Impact Computers & Electronics, Inc. — Attraction in Hollywood

Have had nothing but issues with these guys for over a 2 almost 3 year period where we had to return little less than half of what we ordered because of issues with the orders; wrong part, not as described, not what was pictured, etc. But we decided to give them another chance after not ordering for a year and ordered an expedited part. They canceled the order without any notification and then when we called to inquire as to what was going on, they said we had been "banned" since last year. Apparently after posting a review of a bad experience last year (which we actually took down), they decided to block my company from placing any future orders because of said review. They didn't try to rectify anything, make things right, nadda. In fact they threw in my face that folks buy 500 parcel orders without issue but is most likely parts like RAM and not very small/specific laptop parts poorly described on their site and have to return because they ARE NOT what I was expecting; or just don't work. Don't get me wrong, I have ordered parts successfully from them in the past and even with my issues decided to come back. But if it doesn't work out or there is any issue? They don't care about you as a customer or even as a small businesses. They even threw in my face that I didn't order much and had to return half the items!!! Which was all due to issues with THEM sending the wrong part, sending what was not described/ not pictured, etc....

This company tries to sell you parts they do not actually have. Please, if you're thinking about ordering from them, read the other negative reviews that say similar things (trying to pass off parts as others, etc).

Even though I saw the other reviews, I decided to take a chance because it was the only store that still had a part available while all other stores said it was discontinued. Three days after I put in the online order on October 12th and was quoted that it should arrive in late October, I was sent an 'update' that it needed to ship from their supplier and would be shipped on November 8th. On November 12th, I had not received a status update so I called and they said that their supplier kept pushing off the deadline to send it to them and that it would probably never come. I assume if I had not called, no action would have been taken and eventually my chargeback period on my credit card would have run out, thus taking my money and sending nothing.

This review is only 2 stars instead of 1 star due to the good customer service on the phone - the representative promptly admitted the issue and offered a refund. However, if the part was not available, the store should have never offered to sell it and waste a month of my time, period. If this is the only store that offers the part anymore, chances are it is in fact too...

bought a DELL old laptop computer battery REFURBISHED...... sounds suspicious since in my 50 + years of electronic business I never heard to refurbish a sealed Li-Ion battery. (regenerate in some cases) Anyway I received the part, installed in my laptop, waited 24 hours....the battery didn't charge. Informed IMPACT which sent me a replacement and told me I do NOT need to send back the defective battery. By curiosity I went to the lab and open (remove the plastic cover) and found right away a cell completely corroded an still leaking. !! (so much for the refurbish) I discarded the battery since there are strict laws about shipping/disposing batteries even more Li-Ion.

I informed Impact of my finding. Installed the second battery...guess what.... do not work either. No way to charge. Open the plastic cover and did a individual cell charging and load. Half of the cells are dead and the other half not far behind.

Informed Impact of my finding. Impact informed me that they will refund the battery cost $19.95 ( not the S&H !) if I send back BOTH defective parts.

Of course since I do not have anymore the first I cannot send it back .....so they gave me a RMA which says the first battery was to be returned too.........to cut short and limit my damages I told to them to keep the $ 19.95 and I will keep the second battery...