Hilton Garden Inn Ft. Lauderdale Airport-Cruise Port — Hotel in Dania Beach

We booked here because our flight was cancelled, so we thought we would stay in a nice place to better our day. We walk into the lobby and it was very nice !! Bar and Restaurant area right in the lobby. Plenty of room. My friend booked the room in his name and we were assigned a room on the 5th floor. He and his wife have a large suitcase along with 2 carry on bags and my wife and I have a large suitcase and 2 carry on bags with us. We walk around to the elevator and notice a long line in the hallway. We ask what was going on and they say they are waiting on the elevator and they believe it is stuck. I ask where the other elevator is and they advised that is the only elevator that is in operation. A maintenance staff member comes out and tries to explain the elevator is stuck and takes those people around to the stairs (they have no bags with them to carry). The maintenance guy comes back around and motions for us to follow him and I ask if he is going to carry my bags up 5 flights of stairs and he replies No. My friend then goes back to the front desk asking about other options and they move us to the 2nd floor. So we carry our bags up to our room. I ask what someone in a wheelchair is supposed to do if there was an emergency and there is only one elevator that is stuck and they advised they are working to fix the problem. There is a stale smell in the hallway and the hallways are freezing cold. We open our door and the stale smell is still there. We then find 2 double beds. Not queen size or king size, but 2 double beds. We accept it and walk to get some dinner. When we come back around 2 hours later, the elevator was fixed. We thought, ok things are looking better. My wife decides she is going to take a bath and starts running some water. She comes out upset and saying there is slime coming out of the bath faucet and it's all over the bathtub. We go and look and sure enough, there is something green and it's all on the inside of the tub and some has went down the drain. Luckily my wife didn't take a shower as this stuff would have been in her hair and body. We call the front desk and advise them about the problem and they are sending maintenance. We wait for about 20 minutes and my friend calls the corporate office or somebody higher ranked and voice our complaints. They advised they were going to look into the situation. We've not heard back from them (go figure). We have to call the front desk a second time for the maintenance guy and he finally shows up. Maintenance guys speaks very little english and my friend has to speak into phone translator so the maintenance guy can understand and vice versa. He says some of the pipes were shut off while they are doing remodel and pipes have algae and rust buildup in them. When the water is turned back on, the pressure knocks loose the stuff and it comes out the pipes. He ran the water himself and more stuff came out. We decided no baths for us. My friend asks the front desk during check-out about the problems and voices his disappointment and $ 35 was taken off our room rate. This doesn't help in the fact we couldn't take showers. We understand they are remodeling, but please make better arrangements for guests or make it right when things happen. Just don't see how this has the Hilton name...

Absolutely Disastrous Stay at the Hilton Garden Inn - Fort Lauderdale cruise port/airport. Our recent experience was nothing short of a complete disappointment, riddled with issues from the moment we arrived until our frustrating departure. This hotel fell far short of basic expectations and left us feeling incredibly dissatisfied.

Upon checking in, we were immediately met with discomfort. The air conditioning in our room was completely off, leaving it hot and overwhelmingly humid. To make matters worse, there was a wet and sticky substance on the laminate flooring near the entrance. We promptly called the front desk to report these issues, and were told someone would be sent up. After waiting for nearly an hour with no one arriving, I had to physically go down to the front desk to reiterate the problems. Eventually, someone was sent to mop the floor, but the initial discomfort was already a negative start to our stay.

The lack of cleanliness didn't end there. Upon closer inspection of the bed, we were disgusted to find someone else's hair in the bedding. This is an unacceptable oversight in basic hygiene. Furthermore, the body wash dispenser in the bathroom was completely empty, leaving us without a basic amenity.

Adding to the list of disappointments, we discovered that the pool was closed for renovation. This crucial piece of information was nowhere to be found on their website prior to booking. Had we known the pool was unavailable, we likely would have chosen a different hotel. This lack of transparency is incredibly frustrating.

Our in-room entertainment was also non-existent. The television in our room did not work. We called maintenance, who came to look at it but were ultimately unable to fix the issue. At this point, the hotel staff offered to move us to a different room. This offer was perplexing, as we had initially requested a king-sized bed and were told upon check-in that all king rooms were completely sold out. How could they suddenly offer us another room if they had no availability? Since we had already unpacked and were pressed for time due to an event we needed to attend, we declined the move and ended up watching content on our iPad later that evening – hardly the relaxing hotel experience we anticipated.

The following morning's breakfast service provided another layer of frustration. There was only one server on duty to handle a significant number of guests. While she was clearly doing her best under immense pressure, the service was understandably slow. Tragically, my wife discovered a hair in her drink. Unfortunately, the server was so overwhelmed that she never returned to our table for us to even bring this to her attention. We had a voucher for complimentary breakfast but intended to leave a tip for the hardworking server. However, since she never came back to our table, we were left with no opportunity to do so.

Perhaps the most disheartening aspect of our entire stay was the complete lack of any apology from any member of the hotel staff regarding the numerous issues we encountered. From the initial room problems to the unusable amenities and the unpleasant breakfast experience, not a single person offered a sincere apology for the inconvenience and...

So, my girlfriend and I stayed here the night before we flew back home from Ft. Lauderdale. We flew in a few days before that, rented a car, drove down to the Keys, but came back to Ft. Lauderdale a day early to crash for the night before getting a flight out in the morning. I've ALWAYS had good luck with Hilton Garden Inn hotels... Had a great time in Tampa for a few days, a nice night in Syracuse on short notice, and a couple places I've traveled to for work have been very welcoming and comfortable as well. Unfortunately, I can't say the same about this location. We checked in around 6:30PM on a Monday night and the woman at the front desk was great. Just simple instructions, courteous, offered us water as I am a Hilton Honors member, and gave us directions to our room.

Now, after driving 5+ hours back from the Keys (with a couple of stops and some traffic), I was absolutely exhausted... We went to the hotel bar/restaurant, which is tiny, but this is also sort of a small location - 4 bar stools, a decent eating area, and a small kitchen. No beer on tap, just bottles, but that's fine. I had a burger, my girlfriend had a salad, and neither of us were overly impressed... should have just gone to the Chipotle around the corner, but we were just too tired after our vacation.

So, we go back to the room, she hops in the shower, I crash on the chair, charging my phone while checking email for a bit. Then... bed time.... man was that disappointing. I sunk right down into the mattress, my back was sore, my neck was sore, and even though my girlfriend thought her side was more firm, that proved to not be the case. I checked all over to find the "Garden Sleep System" adjustable knob to try to make the bed more firm, but could find nothing of the sort. Needless to say, I hardly slept, and when I did, I woke up very sore. I mention this to the front desk as I was checking out in the morning and the woman working that morning told me "that's impossible, we just got new beds 2 weeks ago".... I told her that if that was true, they may want to get a refund, because they are TERRIBLE, and now I have to go sit on a 3-hour flight with a sore back and neck. I mentioned that we were going to grab some breakfast, which at $13 was a little expensive, but cheaper than the airport, and she didn't even offer me a discount or a voucher... Hell of a "guarantee" for my comfort and satisfaction...

I know this sounds like a grumpy old person just ranting about anything, but I really do not like to complain about minor inconveniences. Cleaning person leaves a dirty towel somewhere? No problem. Not the cleanest place I've stayed in? Don't worry about it, I'm sure I've stayed at worse. But at any place I've stayed, if I'm not completely satisfied, or even if I AM, they tend to offer me discounts or vouchers or something to make me feel valued. This location made me feel like I was lucky to have a place to sleep, not a valued customer that has other choices in hotels. I'm in touch with customer service now to let them know that they have room for improvement there, but I doubt that I'll be back to find out... not that I don't plan on going back to Ft. Lauderdale... I just don't plan on staying at this...